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Christopher (Drashna)

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Christopher (Drashna) last won the day on May 16

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About Christopher (Drashna)

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    Customer and Technical Support
  • Birthday 06/25/1983

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    San Diego, CA, USA

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  1. Dang. If you could open a ticket at https://stablebit.com/Contact
  2. Honestly, we're not entirely sure what the issue is. Since it's impossible to reproduce for us, it's a lot of guesswork. However, the fact that people have not seen checksum errors when this happens indicates that the data itself isn't corrupted. So, the most likely reason is that old data is being returned. This would pass the checksums with flying colors, but the data would be out of date. If that was file system data, that would lead to a corrupt file system. Which ... sounds like what is exactly what is going on. So the changed code actually stores the checksum locally (and uploads it to the cloud provider when detaching the drive), so that it can compare what is pulled from the cloud and what we know should be the latest version of that chunk. This will prevent stale data from being downloaded, and unmount the drive, if it happens too much.
  3. Unfortunately, no, there isn't. It's been asked before, but we don't have any plans on adding an option, since it introduces too many potential issues.
  4. Worst case, deactivate the licenses first, clone, and then reactivate. I know we check the system drive for the licensing, but I think that cloning the drive doesn't change the info we look at.
  5. It won't affect it if you manually trigger a balancing pass, but it should prevent the SSD Optimizer balancing plugin from triggering passes when you don't want them.
  6. There isn't a licensing portal. All licensing issues are handled at https://stablebit.com/Contact
  7. Try resetting the settings: http://wiki.covecube.com/StableBit_DrivePool_Q2299585B
  8. If you haven't already, head to https://stablebit.com/Contact
  9. Sorry, no, there is no scheduler built int, right now.
  10. Could you open a ticket at https://stablebit.com/Contact
  11. @nagetech Try the latest beta. We did find some issues with read striping: http://dl.covecube.com/DrivePoolWindows/beta/download/StableBit.DrivePool_2.2.3.978_x64_BETA.exe Also, we added a testing tool for Read Striping: http://wiki.covecube.com/Downloads#Other_Tools It's the File Read Simulator program.
  12. Sorry for the absence. To clarify some things here. During the Google Drive outages, it looks like their failover is returning stale/out of date data. Since it has a valid checksum, it's not corrupted, itself. But it's no longer valid, and corrupts the file system. This ... is unusual, for a number of reasons, and we've only see this issue with Google Drive. Other providers have handled failover/outages in a way that hasn't caused this issue. So, this issue is provider side, unexpected behavior. That said, we have a new beta version out that should better handle this situation, and prevent the corruption from happening in the future. http://dl.covecube.com/CloudDriveWindows/beta/download/StableBit.CloudDrive_1.1.1.1114_x64_BETA.exe This does not fix existing disks, but should prevent this from happening in the future. Unfortunately, we're not 100% certain that this is the exact cause. and it won't be possible to test until another outage occurs.
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