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    • Christopher (Drashna)

      Getting Help   11/07/17

      If you're experiencing problems with the software, the best way to get ahold of us is to head to https://stablebit.com/Contact, especially if this is a licensing issue.    Issues submitted there are checked first, and handled more aggressively. So, especially if the problem is urgent, please head over there first. 

Christopher (Drashna)

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Christopher (Drashna) last won the day on March 30

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About Christopher (Drashna)

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    Customer and Technical Support
  • Birthday 06/25/1983

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    drashna@live.com
  • Website URL
    https://drashna.net/blog/
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    christopher@covecube.com
  • Skype
    drashnajaelre

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    Male
  • Location
    San Diego, CA, USA

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  1. Pool won't finish rebalance

    Could you make sure that you're on the latest version (linked above), enable file system logging, and then rebalance? http://wiki.covecube.com/StableBit_DrivePool_2.x_Log_Collection After doing that, run the StableBit Troubleshooter on the system: http://wiki.covecube.com/StableBit_Troubleshooter
  2. High CPU usage after Google update

    Well, that's good to know!
  3. Brand new CT500 SSD's - one keeps triggering Scanner error

    Could you install this version, and see if it helps: http://dl.covecube.com/ScannerWindows/beta/download/StableBit.Scanner_2.5.2.3156_BETA.exe It may not, but just in case...
  4. Lost ability to open i/o performance settings

    I was hoping it would. If it's not, then just the normal "All" option. You joke, but sadly, that may help. That or a remote support session. So, you know, you wouldn't need to ship it.
  5. Licence Deactivation complication

    Glad to hear it, And yeah, it sucks. Newer versions shouldn't have this issue, at least
  6. No S.M.A.R.T info

    Sorry, not yet. (https://stablebit.com/Admin/IssueAnalysis/27801)
  7. DP constantly fills and then empties my SSD

    Well, the \* rule probably isn't helping here. But the emptying part is normal with the SSD optimizer. As for filling the drives, I'm assuming that this isn't due to normal writes to the pool. Given some of the settings, it sounds like you have a number of conflicting rules that is causing data to be shuffled around. that \* rule would DEFINITELY do this. It may be best to removal all the rules, and start from scratch. Add one rule at a time.
  8. Drivepool has a driver problem

    Not able to reproduce this. This sound like one or more disks is going missing. The read only state make it sounds like this is exactly what is going on. And that may contribute to the driver error. If you want, run the StableBit Troubleshooter and use "3577" as the contact ID. http://wiki.covecube.com/StableBit_Troubleshooter
  9. Home Server Build Suggestions

    Honestly, I don't have one. I'd have to look. But "whatever is current and works" is good. Nope. well, yes and no. Some xeons will use the same socket as consumer stuff. Some wont. It varies a LOT.
  10. [HOWTO] File Location Catalog

    Libre Office would work. As for excel, if you upload to Google Drive, or OneDrive, then you have something that can read it. So you should be fine, regardless of what you have, or don't have.
  11. Drivepool Backup solutions? (looking for suggestions)

    As long as the drive is intact, then there should be no issues.
  12. Drivepool Backup solutions? (looking for suggestions)

    I don't use any sort of syncing software, so I can't recommend anything, sorry. However: https://alternativeto.net/software/goodsync/ We have no affiliation with the site, but I use it all the time.
  13. Lost ability to open i/o performance settings

    Unfortunately, I don't think that it was really reported at that time. Or if it was, we couldn't reproduce it at all (still can't actually). See, I can't reproduce that. However, if it's happening consistently, then run the StableBit Troubleshooter: http://wiki.covecube.com/StableBit_Troubleshooter Use the "Submit a user interface crash (manual)" option and try to reproduce it.
  14. Cloud Providers

    For the most part, there isn't a need to. Not a lot has changed, unfortunately. I could add Google Drive to the list, but for the most part, that may not be necessary. However, when we add more providers, it may become relevant to do so.
  15. Cloud Providers

    And is limited to uploading 750GB/day/account. That's 75-80mbps upload. And unlimited is TECHNICALLY only if you have 5+ accounts. So that's more than just $40. They may not enforce this currently, but that may change.
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