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    • Christopher (Drashna)

      Getting Help   11/07/17

      If you're experiencing problems with the software, the best way to get ahold of us is to head to https://stablebit.com/Contact, especially if this is a licensing issue.    Issues submitted there are checked first, and handled more aggressively. So, especially if the problem is urgent, please head over there first. 

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  1. Today
  2. BSOD due to covefs_disk.sys

    Good evening I have been having random BSOD for the last 2 weeks now. The memory dump was showing due to the covefs_disk.sys. I have enabled system logging and boot logging, memory dump is on this link: https://1drv.ms/u/s!Ag2Fs1zG-1-Xgj7zh90Y9Y9IWljm Could you please tell me how upload your sys and boot logging from DP? Thank you
  3. Yesterday
  4. Pool won't finish rebalance

    Sent. Thanks!
  5. Pool won't finish rebalance

    Could you make sure that you're on the latest version (linked above), enable file system logging, and then rebalance? http://wiki.covecube.com/StableBit_DrivePool_2.x_Log_Collection After doing that, run the StableBit Troubleshooter on the system: http://wiki.covecube.com/StableBit_Troubleshooter
  6. High CPU usage after Google update

    Well, that's good to know!
  7. Brand new CT500 SSD's - one keeps triggering Scanner error

    Could you install this version, and see if it helps: http://dl.covecube.com/ScannerWindows/beta/download/StableBit.Scanner_2.5.2.3156_BETA.exe It may not, but just in case...
  8. Lost ability to open i/o performance settings

    I was hoping it would. If it's not, then just the normal "All" option. You joke, but sadly, that may help. That or a remote support session. So, you know, you wouldn't need to ship it.
  9. Licence Deactivation complication

    Glad to hear it, And yeah, it sucks. Newer versions shouldn't have this issue, at least
  10. No S.M.A.R.T info

    Sorry, not yet. (https://stablebit.com/Admin/IssueAnalysis/27801)
  11. DP constantly fills and then empties my SSD

    Well, the \* rule probably isn't helping here. But the emptying part is normal with the SSD optimizer. As for filling the drives, I'm assuming that this isn't due to normal writes to the pool. Given some of the settings, it sounds like you have a number of conflicting rules that is causing data to be shuffled around. that \* rule would DEFINITELY do this. It may be best to removal all the rules, and start from scratch. Add one rule at a time.
  12. Drivepool has a driver problem

    Not able to reproduce this. This sound like one or more disks is going missing. The read only state make it sounds like this is exactly what is going on. And that may contribute to the driver error. If you want, run the StableBit Troubleshooter and use "3577" as the contact ID. http://wiki.covecube.com/StableBit_Troubleshooter
  13. Home Server Build Suggestions

    Honestly, I don't have one. I'd have to look. But "whatever is current and works" is good. Nope. well, yes and no. Some xeons will use the same socket as consumer stuff. Some wont. It varies a LOT.
  14. [HOWTO] File Location Catalog

    Libre Office would work. As for excel, if you upload to Google Drive, or OneDrive, then you have something that can read it. So you should be fine, regardless of what you have, or don't have.
  15. Drivepool Backup solutions? (looking for suggestions)

    As long as the drive is intact, then there should be no issues.
  16. Last week
  17. DP constantly fills and then empties my SSD

    Next day after balancing has completed:
  18. Brand new CT500 SSD's - one keeps triggering Scanner error

    I just installed a CT250MX500SSD1 (Same SSD, but the 250 GB version) and am having the same issue.
  19. Pool won't finish rebalance

    It is still getting stuck at the same place. I would estimate it at about 60%. I don't think it makes any difference, but so you understand my environment, I have two fast drives that act as my main drives, then a third drive that acts as the duplication drive. So, under Drive Use Limiter the two, fast 4TB drives are set up only for Unduplicated. Then, the 8TB shingled drive is set only for Duplicated. That shingled drive is the one that went to RAW on me a while back, so I only want it to act as a backup drive.
  20. High CPU usage after Google update

    It looks like that the “pinning issue” is caused by the prefetcher. I turned off prefetching on the Google drives and did not see any pinning data process since then. Furthermore, by disabling the prefetching I also got rid of frequent IO errors and timeout warnings (not one red error or yellow warning message for two days now). I’m using version 1.0.3.982 BETA.
  21. Lost ability to open i/o performance settings

    Guess one of us will just have to ship you our system lol
  22. No S.M.A.R.T info

    any update?
  23. Licence Deactivation complication

    Thanks Christopher, that sorted it. Now for the joys of a full rebuild...
  24. I have DP setup with 8 HDDs and one SSD. The SSD is configured to be the first location for all files and seems to work as such. The issue I am seeing is that as part of the balancing, it competely fills the SSD, and then offloads them them onto one of the drives. One day I will check it and the SSD will be full, the next it will be empty. This has been going on for weeks (months?), and seems very inefficient (in terms of power and wear). Just to be sure I looked at the content of the SSD (S:\) and the files are old ones, not any that would have been newly copied to the SSD (which should get less than 1GB of new files in a day). Possibly it is related to anther error I often see: x GB could not be moved because a suitable destination could not be found. Maje sure you have enough disk space in order to satisfy your file placement rules and they're not conflicting with other balancing settings. I'm not sure why I am getting this as: - I only have one balancing rule "SSD Optimizer" - All File placement rules are set to "Allow files to be placed on other disks..." Thanks for any advice.
  25. Drivepool has a driver problem

    Since a while ago I am getting these error messages for Drivepool. I can still access the drives and everthing, it's just that the errors persist. Sometimes however I suddenly can't write to the pool anymore (reading is fine, just no write access). I haven't been able to determine any cause so far. Version 2.2.0.906. Win 10
  26. Home Server Build Suggestions

    whats a socket do you recommend. is there a universal socket like supports i9 and xeon?
  27. Lost ability to open i/o performance settings

    Since it doesn't crash i don't know how to submit it after i have started the monitoring
  28. [HOWTO] File Location Catalog

    That sounds mostly like what Im looking for actually, well sort of but also totally even though I dont have Excel. I assume other spreadsheet programs such as Google sheets or Libre Office would work. I say sort of because I've realized I asked the wrong question as sync/backup software would cover just missing files, and hopefully be smart enough for name changes, but instead I was looking for how to figure out what files weren't backed up. Luckily I think your question answers that too as I imagine I could just compare the files after recovering from the backup and find out which ones still arent there. Thanks
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