Christopher (Drashna)

Well, a number of others were having this as well, and I've posted this info in a number of those threads, so hopefully, confirmation will come soon.

For whatever reason, it seems that the Google Drives are the ones having the most issues with this. Try: Take the drive offline in disk management Turn off all pinning in the CloudDrive UI Clear the local cache, and wait until it's down to 0 bytes (literally empty) Bring the cloud drive back online from disk management You may need to run step #3 multiple times to get it down to 0 bytes. If that doesn't help, then run "chkdsk /f" on the drive in question, as that may repair the file system. If that doesn't, then could you run rstudio and send us the logs for the drive in question?

Did you open a ticket already? And are these drives USB drives?

Nope. It shouldn't be. I just double checked. Is it blank? If so, do this: http://wiki.covecube.com/StableBit_DrivePool_Q2150495

Until the cache hits 0 bytes used. If needed, disable pinning.

Yup, and we absolutely appreciate all the help finding this issue! Alex has pushed out a fix for this: http://dl.covecube.com/ScannerWindows/beta/download/StableBit.Scanner_2.5.4.3246_BETA.exe Specifically, the issue was:

http://dl.covecube.com/ScannerWindows/beta/download/StableBit.Scanner_2.5.4.3246_BETA.exe WIth the help of one user, we were able to pinpoint the issue, and this shouldn't happen in the future. Specifically, the issue was:

I have a better option: http://dl.covecube.com/ScannerWindows/beta/download/StableBit.Scanner_2.5.4.3246_BETA.exe WIth the help of one user, we were able to pinpoint the issue, and this shouldn't happen in the future. Specifically, the issue was:

That would definitely be an issue. I've flagged the issue, so we can take a look at it: https://stablebit.com/Admin/IssueAnalysis/28102

There is an issue here, though. With Google Drive, there is a hard limit on the number of times a file can be accessed. That's why Google Drive is limited to 20MB. So, if we allow a larger size, we would have to enforce a minimum download size proportional to the chunk size.

If you have a backup of the server, you should be able to get the data from "C:\Program Data\StableBitScanner". Also, if you are so inclined, the beta version does have a backup/restore option.

There is a "clear cache" option that should try to forcibly prune the cache. Try that, and see if the issue comes back.

If you had duplication enabled, then yeah, .... it won't place duplicate files on the same physical disk. even if it's different partitions. It will violate balancing settings and file placement rules to do so, if it has to.

No, it shouldn't. It uses a file system filter to encrypt and decrypt the data, so it should be invisible to StableBit DrivePool. We've had a few people use it, in the past. Nope. TrueCrypt and it's forks bypass the normal disk system, so StableBit DrivePool doesn't see the drives. Period. As for BitLocker, you don't need hardware support for it. However, it does make it a bit more of a PITA to use without a TPM module. https://www.howtogeek.com/howto/6229/how-to-use-bitlocker-on-drives-without-tpm/ But there is a good As for not trusting it, is there a specific reason for it? That said, I personally use BitLocker on my desktop system. But if you don't want to use it, then I would recommend DiskCryptor then. It's free, and open source, as well.

No, StableBit DrivePool doesn't do any form of data Deduplication. In fact, it can do the opposite: you can duplicate folders to have multiple copies of files, to protect against drive failure.

umfriend is correct. As soon as the software is resintalled, it should detect the pooled drives and rebuild the pool automatically, with the available disks. That said, you should try resetting the settings, if you haven't already. http://wiki.covecube.com/StableBit_DrivePool_Q2299585B And if that doesn't work, this should: http://wiki.covecube.com/StableBit_DrivePool_F1655

I'm not sure what is going on with the website. It loads for both Alex and I....  However, we just made a couple of backend tweaks, and hopefully that should fix the issue.

I'm not sure what is going on with the website. It loads for both Alex and I.... However, we just made a couple of backend tweaks, and hopefully that should fix the issue.

We've definitely talked about it. And to be honest, I'm not sure what we can do. Already, we do store the file system data, if you have pinning enabled, in theory. Though, there are circumstances that can cause it to purge that info. The other issue, is that by default, every block is checksummed. That is checked on download. So, if corrupted data is downloaded, then you would get errors, and a warning about it. However, that didn't happen here. And if that is the case, more than likely, it sent old/out of date data. Which ... I'm not sure how we can handle that in a way that isn't extremely complex. But again, this is something that is on our mind.

Check the bottom half of the window in Disk Management. And right click on the "Disk #" part. That should provide you with the ability to set the disk as "offline"

Could you open a ticket at https://stablebit.com/contact ? And then run the StableBit Troubleshooter? http://wiki.covecube.com/StableBit_Troubleshooter

Well, StableBit DrivePool does have the hierarchical pooling. So you could create a pool of local disks, and a pool of clouddrive disks, and pool those together.

It actually used to be disabled by default, but we had some issues with that. But .... I'll see.

Well, by default, new files are placed with the most available free space, measured absolutely. So, it will use the 4x 8TB drives first. When there is about 3TB of data on the drive, it will switch to using all of the drives. The Disk Space Equalizer forces it, but may default to percentage. But no, this balancer doesn't "balance" in real time.

Try this beta: http://dl.covecube.com/DrivePoolWindows/beta/download/StableBit.DrivePool_2.2.3.978_x64_BETA.exe