Windows 10 update - hard drives in pool disappeared from Drivepool.

[Kevin Bree 0]

My PC did a Windows 10 update today and now my Z drive (Pool) and all the hard drives that were in the pool have disappeared from Drivepool.

All the drives are showing in File Manager. The boot drive C: and 2 non-pooled drives I: and D: are showing in Drivepool.  As I said none of the pool drives F: G: H: and K: are listed in Drivepool...

I have the latest Version 2.2.3.950 Beta version of Drivepool. I downloaded it again and selected "REPAIR" but no change.  I am unsure what I should do to restore the system.

The Service Log:
0:00:21.1: Information: 0 : [Main] StableBit DrivePool 2.2.3.950
0:00:21.1: Information: 0 : [Main] Microsoft Windows NT 10.0.18362.0
0:00:21.2: Information: 0 : [Main] Loading settings...
0:00:21.2: Information: 0 : [Main] Checking StableBit CloudDrive start status...
0:00:21.2: Information: 0 : [Main] Not waiting for the StableBit CloudDrive system service. Service CloudDriveService was not found on computer '.'.
0:00:21.2: Information: 0 : [Main] Loading lifetime statistics...
0:00:21.2: Information: 0 : [Main] Starting remote control...
0:00:21.2: Information: 0 : [Main] Starting running file...
0:00:21.2: Information: 0 : [Main] Starting user feedback...
0:00:21.2: Information: 0 : [Main] Starting root tasks...
0:00:21.2: Information: 0 : [Main] Enumerating disks...
0:00:21.2: Information: 0 : [Disks] Updating disks / volumes...
0:00:21.4: Information: 0 : [Main] Starting disk metadata...
0:00:21.5: Information: 0 : [Main] Starting CoveFs...
0:00:21.6: Information: 0 : [CoveFs] Waiting for pools to mount...
0:01:21.6: Warning: 0 : [CoveFs] Timed out waiting for all pools to finish mounting. Continuing startup...
0:01:21.6: Information: 0 : [CoveFs] Waiting for pool parts to arrive...
0:01:21.7: Information: 0 : [CoveFs] All known pool parts have arrived. Continuing startup...
0:01:21.7: Information: 0 : [Disks] Updating disks / volumes...
0:01:22.5: Information: 0 : [Main] Updating free space...
0:01:22.5: Information: 0 : [Main] Starting notifications...
0:01:22.6: Information: 0 : [Main] Starting performance samplers...
0:01:22.6: Information: 0 : [Main] Starting notification tasks...
0:01:22.6: Information: 0 : [Main] Service started.

[Chimera 0]

My two pools have also disappeared strangely. My drives are still there but just my two pool drives are now gone. Tried the reset setting option in troubleshooting and that did nothing. 

 

Tried doing the repair which OP did and got the following errors: 

Quote

2EC4:2EA8][2019-07-03T23:43:30]i323: Registering package dependency provider: {43053F4F-87D0-4459-A600-03896AC6F486}, version: 2.2.950, package: DrivePoolApplication
[2EC4:2EA8][2019-07-03T23:43:30]i301: Applying execute package: DrivePoolApplication, action: Repair, path: C:\ProgramData\Package Cache\{43053F4F-87D0-4459-A600-03896AC6F486}v2.2.950\StableBit.DrivePool.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" LAUNCHUI="1" INSTALLLOCATION="C:\Program Files\StableBit\DrivePool\"'
[2EC4:2EA8][2019-07-03T23:43:41]e000: Error 0x80070643: Failed to run maintanance mode for MSI package.
[2EC4:2EA8][2019-07-03T23:43:41]e000: Error 0x80070643: Failed to execute MSI package.
[3734:370C][2019-07-03T23:43:41]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[3734:370C][2019-07-03T23:43:41]i319: Applied execute package: DrivePoolApplication, result: 0x80070643, restart: None
[3734:370C][2019-07-03T23:43:41]e000: Error 0x80070643: Failed to execute MSI package.

Restarted and still got the same message. 

I am unsure whether I had a recent Windows update or not but it could very well be the case. 

 

Also looked at the installation option in the wiki, however the covecube disk eumlater and covecube disk device is no where to be seen in device manager. 

[Chimera 0]

Uninstalling, rebooting and installing seemed to fix it for me. 

[Kevin Bree 0]

Thanks for that.

When I checked Stablebit Scanner it said that the disks had never been scanned. (Of course they had been checked regularly)

I decided to do do a scan of all drives and its still in progress so I'll do as you suggest when that's finished. 

Thanks again.

[Christopher (Drashna) 597]

Yeah, it was likely the upgrade that caused this, due to issues with the driver. 

As for StableBit Scanner, there is a know issue with that happening.  We would recommend installing the latest beta version:
http://dl.covecube.com/ScannerWindows/beta/download/StableBit.Scanner_2.5.4.3259_BETA.exe

[Taylor 1]

I have been experienced this same issue for the last couple of days. All the drives are missing.

 

Is there a fix? Since this is the second time of this week it happened.

[Kevin Bree 0]

The fix is, as suggested by Chimera is:

Uninstall Drivepool, reboot and re-install Drivepool. 

I previously had a Beta version installed but replaced it with the Stable version just to be sure.

That fixed it for me. 

Good luck, Kevin

[Taylor 1]

First time, a few days ago, Uninstall Drivepool, reboot and re-install Drivepool worked.

Now, the same sequence does not work anymore as I tried multiple times. Chris mentioned Windows upgrade might have caused issues with the driver. My pool has 28 drives and it shows:

 

I need some helps ASAP please...

Thanks

 

[Taylor 1]

Okay folks, I believe I have solved my own issue.

Apparently since all of my pool drives have no letters and whatever latest Windows updates may have caused all the drives to dismounted. My many attempts to uninstalled/reinstalled Drivepool could not bring the pool drives back. The way to fix my issue of missing drives is:

- Diskpart

- Enable Automount

- Reboot

All the drives magically came back YAY!

[Christopher (Drashna) 597]

Yup, that would do it.  And that's..... super annoying!  >:( 

[Karen 1]

On 7/19/2019 at 2:45 PM, Taylor said:

Okay folks, I believe I have solved my own issue.

Apparently since all of my pool drives have no letters and whatever latest Windows updates may have caused all the drives to dismounted. My many attempts to uninstalled/reinstalled Drivepool could not bring the pool drives back. The way to fix my issue of missing drives is:

- Diskpart

- Enable Automount

- Reboot

All the drives magically came back YAY!

I have the same issue where my drives went missing after a Windows 10 update.

Can you explain what Diskpart and Enable Automount are and how to do both? 

[Spider99 89]

Diskpart is accessed via the command prompt

i.e. open a command prompt window

type "diskpart"

then type "/?" and it will list the commands available

automount is one of them

to get exit diskpart type "exit"

[Christopher (Drashna) 597]

Specifically, "diskpart" is a command line utility that hooks into "VDS", the same way that Disk Management does, and allows a lot of control over the disks.  As well as access to more features than Disk Management normally gives you. 

As for "automount", this setting controls the ... well, automatic mounting of disks on the system.  Enabled is the default, but disabled means that any disk without a mount point is not automatically mounted, and therefore, is not accessible until it's mounted. 

[Karen 1]

On 8/10/2019 at 1:41 PM, Christopher (Drashna) said:

Specifically, "diskpart" is a command line utility that hooks into "VDS", the same way that Disk Management does, and allows a lot of control over the disks.  As well as access to more features than Disk Management normally gives you. 

As for "automount", this setting controls the ... well, automatic mounting of disks on the system.  Enabled is the default, but disabled means that any disk without a mount point is not automatically mounted, and therefore, is not accessible until it's mounted. 

On 8/9/2019 at 4:59 PM, Spider99 said:

Diskpart is accessed via the command prompt

i.e. open a command prompt window

type "diskpart"

then type "/?" and it will list the commands available

automount is one of them

to get exit diskpart type "exit"

Thank you both for your responses!

[Karen 1]

Thank you everyone who has commented on this thread - with your help I was able to get everything working again! Thanks for being patient !

[Christopher (Drashna) 597]

AWESOME!!  I'm glad to hear that!!

[Justrick 0]

I have a similar problem.  I updated Windows server 11.  I used this instructions. 

  I reboot my computer and the combined drive shows up for 5 minutes and disappears.  I appreciate if someone can give me commands to fix this?

Thank-you

 

[Christopher (Drashna) 597]

On 11/15/2019 at 12:40 PM, Justrick said:

I have a similar problem.  I updated Windows server 11.  I used this instructions. 

  I reboot my computer and the combined drive shows up for 5 minutes and disappears.  I appreciate if someone can give me commands to fix this?

Thank-you

I suspect that this issue is unrelated to the other issues posted here.  

Also, I believe that you have already opened a ticket.