[Resolved]Issues with Scanner service

[saitoh183]

I attached the ErrorReport. Had to add txt extension to be able to attach the file. I tried to update to the latest beta but still the same issue. 

ErrorReport_2013_05_27-05_42_57.0.saencryptedreport.txt

[Christopher (Drashna)]

Saitoh, 

 

Specifically what issues are you having with Scanner?

 

Regards,

[saitoh183]

Service keeps crashing shortly after it starts

Log Name:      Application
Source:        StableBit Scanner
Date:          27-05-2013 9:29:28 PM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Srv-Saitoh
Description:
Error report file saved to:

C:\ProgramData\StableBit Scanner\Service\ErrorReports\ErrorReport_2013_05_27-09_29_28.7.saencryptedreport

Exception:

CoveTroubleshooting.Reporter+ReporterLogException: {reporter_exception}
   at CoveTroubleshooting.Reporter.ThrowLogReportN(Exception TheException, Object[] TheParams)
   at CoveUtil.ErrorReporting..(Exception )

Event Xml:
<Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='StableBit Scanner'/><EventID Qualifiers='0'>0</EventID><Level>2</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime='2013-05-28T01:29:28.000000000Z'/><EventRecordID>11030</EventRecordID><Channel>Application</Channel><Computer>Srv-Saitoh</Computer><Security/></System><EventData><Data>Error report file saved to:

C:\ProgramData\StableBit Scanner\Service\ErrorReports\ErrorReport_2013_05_27-09_29_28.7.saencryptedreport

Exception:

CoveTroubleshooting.Reporter+ReporterLogException: {reporter_exception}
   at CoveTroubleshooting.Reporter.ThrowLogReportN(Exception TheException, Object[] TheParams)
   at CoveUtil.ErrorReporting..(Exception )
</Data></EventData></Event>

 

Log Name:      Application
Source:        .NET Runtime
Date:          27-05-2013 9:29:32 PM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Srv-Saitoh
Description:
Application: Scanner.Service.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
Stack:
   at CoveUtil.ThreadPool.(System.Object)
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart(System.Object)

Event Xml:
<Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='.NET Runtime'/><EventID Qualifiers='0'>1026</EventID><Level>2</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime='2013-05-28T01:29:32.000000000Z'/><EventRecordID>11031</EventRecordID><Channel>Application</Channel><Computer>Srv-Saitoh</Computer><Security/></System><EventData><Data>Application: Scanner.Service.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
Stack:
   at CoveUtil.ThreadPool.(System.Object)
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart(System.Object)
</Data></EventData></Event>

[Christopher (Drashna)]

Okay, that would be a serious issue.

 

Have you tried "resetting" Scanner?

http://wiki.covecube.com/StableBit_Scanner_Q4200749

 

But before that, would you mind heading over the http://stablebit.com/Contact/ and attaching the entire "ErrorReport" directory?

[saitoh183]

done...but didnt reset yet...would like to avoid losing settings if possible

[Alex]

Looks like one of your disks is not reporting any name at all.

 

I've posted a new build for you to try in the support request that you've opened. Let me know.

[saitoh183]

new build seems to be working. which disk wasnt reporting cuz i havent changed any beside my external which is a docking.

[saitoh183]

issue can be closed

[Alex]

Ok. Great.

 

As far as which disk, the error reports don't show. Everything about the disk was coming up blank from VDS.