New Update Problem

[DotJun]

So I installed the new update for scanner and now the fields for bay location and custom name have disappeared from the disk settings menu.

Please tell me I won't have to pull every drive out to find out where each disk is located.

[Jaga]

Many people losing settings on updates recently.

 

[DotJun]

I wish the install stated that it would erase your settings so I could have opted out of the update or at least copied my settings down first.

[Christopher (Drashna)]

That's the problem, it's not intentionally doing so.  

It's a bug, and one that we've had issues pinning down. 
It's because of this, that we changed how the settings are stored, so that in the future, this should NOT happen.

[Mick Mickle]

On 7/9/2018 at 12:21 PM, DotJun said:

I wish the install stated that it would erase your settings so I could have opted out of the update or at least copied my settings down first.

At a minimum, update instructions should suggest a screen print before upgrade to document names and locations of disks. (Implementation of a print capability - Ticket 6750140 - would have gone a long way toward mitigating this upgrade problem.)

Edited July 12, 2018 by Mick Mickle
Reference ticket suggesting disk inventory print feature from a few years ago.

[Christopher (Drashna)]

Well, I don't mean to minmize the issue, at all.... but this generally happens to only about 5-6 people (or at least, that's how many report it).   So, it's no a huge thing. 

That said, 

• We've looked into this issue in the past, with little success
• Alex is planning a "deep dive" to look into this issue ( @Mick Mickle, I believe Alex mentioned that to you in the ticket, actually), and we've talked about this
• The new JSON format for the setting store (located in "C:\ProgramData\StableBit Scanner\Service\Store\Json") should be much more resiliant. 
  in fact, I tested out copying the folder elsewhere, nuked the settings, and restored the JSON folder.  I did this on my production server, and can verify that it works.  So, if you backup the folder in question, you setting should be safe, from here on out.

 

[Jaga]

Edit:  moved suggestion to other topic..

 

[Mick Mickle]

Thanks, Christopher. It sounds like the problem is solved moving forward from 3090 and 3091. Still to come is data export/print capability for specific disk details, settings, and locations, some of which will be available in the future in Stablebit Cloud, I understand.

[HomeServerAdmin]

3 hours ago, Christopher (Drashna) said:

Well, I don't mean to minmize the issue, at all.... but this generally happens to only about 5-6 people (or at least, that's how many report it).   So, it's no a huge thing.

@Mick Mickle

 

+1 (people) from my site. I was wondering too, but due to a SSD drive swapping the housing of my homeserver was already open.

Looking forward to see this (deleting) feature not a second time.