New versions UI won't open after being closed and IO UI doesn't open at all.

[Cobalt503]

Pretty much just like the title says. I updated to the newest version because I didn't look at the forums first and I guess lots of people are having issues with the drives reauthorization issue on google drive and it's disconnecting the drives for me. So I thought maybe the newest version would fix that instead the UI won't open after it's been closed and some of the UI features like IO settings can't be accessed AT ALL. IDK if i should try to reinstall or what...

 

[joebeem11]

I have this same issue with the newest version in that i cannot open IO settings anymore. I have already reported this to tech support. Hopefully they will fix it soon.

[Christopher (Drashna)]

Try uninstalling and reinstalling the software, and see if that helps. 

If that doesn't help, then open a ticket (https://stablebit.com/Contact) and then run the StableBit Troubleshooter:
http://wiki.covecube.com/StableBit_Troubleshooter

[joebeem11]

Hello,

I can confirm that doing a clean reinstall of Cloud Drive fixed the issue for me. I don't know if it is the best or most up to date, but I personally followed the steps at this url: http://wiki.covecube.com/StableBit_CloudDrive_P0000001 and it fixed everything for me. 

[Christopher (Drashna)]

That would work too.

[seanvree]

I"m confused about the link that was shared above. 

 

" Uninstall StableBit DrivePool, if listed."

So, are we NOT supposed to uninstall CloudDrive but uninstall DrivePool ??

[Christopher (Drashna)]

Sorry, typo, should be CloudDrive.