Restore license

[vervolk]

After the upgrade on the new hardware, the old windows did not work and had to be reinstalled. On the new system, the license activation failed. How do I restore the license on the new machine now?
 

[fluffybunnyuk]

Its probably keyed to the old hardware, and maybe needs deactivating for the old hardware by sending a contact request to them. After that i imagine there wont be any conflict with activation on the new hardware.

Thats assuming you tried pasting in your license code, and activating, and it failed. I'm sure someone will be along soon to help.

[vervolk]

20 minutes ago, fluffybunnyuk said:

Its probably keyed to the old hardware, and maybe needs deactivating for the old hardware by sending a contact request to them. After that i imagine there wont be any conflict with activation on the new hardware.

Thats assuming you tried pasting in your license code, and activating, and it failed. I'm sure someone will be along soon to help.

I know what needs to be deactivated, but the old system is no longer functional. I still have a copy of the files, but not a working version of Windows.

[fluffybunnyuk]

Yes I think from reading another post here, if you fill out the contact form they deactivate it for you at their end since you cannot, after which you should be able to reactivate it.

Wish i could be more help, havent had to do it myself.

[Christopher (Drashna)]

On 5/2/2021 at 10:38 AM, vervolk said:

After the upgrade on the new hardware, the old windows did not work and had to be reinstalled. On the new system, the license activation failed. How do I restore the license on the new machine now?

You need to contact support to get this resolved. 

https://stablebit.com/Contact