vervolk 0 Posted May 2 Share Posted May 2 After the upgrade on the new hardware, the old windows did not work and had to be reinstalled. On the new system, the license activation failed. How do I restore the license on the new machine now? Quote Link to post Share on other sites
0 fluffybunnyuk 2 Posted May 2 Share Posted May 2 Its probably keyed to the old hardware, and maybe needs deactivating for the old hardware by sending a contact request to them. After that i imagine there wont be any conflict with activation on the new hardware. Thats assuming you tried pasting in your license code, and activating, and it failed. I'm sure someone will be along soon to help. Quote Link to post Share on other sites
0 vervolk 0 Posted May 2 Author Share Posted May 2 20 minutes ago, fluffybunnyuk said: Its probably keyed to the old hardware, and maybe needs deactivating for the old hardware by sending a contact request to them. After that i imagine there wont be any conflict with activation on the new hardware. Thats assuming you tried pasting in your license code, and activating, and it failed. I'm sure someone will be along soon to help. I know what needs to be deactivated, but the old system is no longer functional. I still have a copy of the files, but not a working version of Windows. Quote Link to post Share on other sites
0 fluffybunnyuk 2 Posted May 2 Share Posted May 2 Yes I think from reading another post here, if you fill out the contact form they deactivate it for you at their end since you cannot, after which you should be able to reactivate it. Wish i could be more help, havent had to do it myself. Quote Link to post Share on other sites
0 Christopher (Drashna) 633 Posted May 3 Share Posted May 3 On 5/2/2021 at 10:38 AM, vervolk said: After the upgrade on the new hardware, the old windows did not work and had to be reinstalled. On the new system, the license activation failed. How do I restore the license on the new machine now? You need to contact support to get this resolved. https://stablebit.com/Contact Quote Link to post Share on other sites
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vervolk 0
After the upgrade on the new hardware, the old windows did not work and had to be reinstalled. On the new system, the license activation failed. How do I restore the license on the new machine now?
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