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SMART Data not showing on H310 in IT mode.



I am having a problem with SMART data not being shown for my drives in the Scanner.

Relevant Setup:

  • CHASSIS: Supermicro 3u 16-bay
  • DRIVES: 16x ST33000650SS 3TB SAS
  • HBA: 2x H310 RAID cards flashed to IT mode.
  • OS: Windows Server 2019 Datacenter

Completed Troubleshooting Steps:

  1. Used smartctl in order to look at SMART data -- smartctl is able to see it without problems.
  2. Enabled DirectIO.Unsafe option. I saw that other users were having a similar problem on this forum. Even after a system restart, this was unsuccessful.

Let me know if you have any ideas on what I can do to fix this issue or if you require more information.

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Make sure that you're using the latest version of the firmware.  IIRC, it's a LSI SAS 2008 chip.  If it's is, the P20 is the latest.  Update to that, and see if that helps.

If that doesn't help, try running the StableBit Troubleshooter: 

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