the1337moderate

System Specs: Dell R720xd Server 2019 DataCenter 2x Dell H200e controllers Netapp DS4486 Drives are mix of 8TB, 4TB, and 2TB Controllers are running latest firmware. Stablebit Scanner will not pull SMART data from any drive. When attempting to "Show S.M.A.R.T..." in StableBit Scanner the following message is displayed: "Using non-manufacturer specific interpretation rules." Running smartctl will pull SCSI and ATA SMART data without issue (example of disk 17 shown): C:\Program Files\smartmontools\bin>smartctl /dev/pd17 -x smartctl 7.2 2020-12-30 r5155 [x86_64-w64-mingw32-2019] (sf-7.2-1) Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Vendor: WDC Product: WD4001FFSX-68JDB Revision: 4321 Compliance: SPC-3 User Capacity: 4,000,787,030,016 bytes [4.00 TB] Logical block size: 512 bytes Physical block size: 4096 bytes Logical Unit id: 0x50014ee65a754049 Serial number: <redacted> Device type: disk Transport protocol: SAS (SPL-3) Local Time is: Tue Sep 14 17:52:01 2021 CDT SMART support is: Available - device has SMART capability. SMART support is: Enabled Temperature Warning: Enabled Read Cache is: Enabled Writeback Cache is: Disabled === START OF READ SMART DATA SECTION === SMART Health Status: OK Current Drive Temperature: 31 C Drive Trip Temperature: 60 C Manufactured in week 04 of year 2010 Specified cycle count over device lifetime: 256 Accumulated start-stop cycles: 0 Read defect list: asked for grown list but didn't get it Error counter log: Errors Corrected by Total Correction Gigabytes Total ECC rereads/ errors algorithm processed uncorrected fast | delayed rewrites corrected invocations [10^9 bytes] errors read: 0 0 0 0 0 0.000 120054 write: 0 0 0 0 0 0.000 186 Non-medium error count: 0 SMART Self-test log Num Test Status segment LifeTime LBA_first_err [SK ASC ASQ] Description number (hours) # 1 Background short Completed - 36193 - [- - -] Long (extended) Self-test duration: 65535 seconds [1092.2 minutes] scsiPrintBackgroundResults Failed [scsi response fails sanity test] Protocol Specific port log page for SAS SSP relative target port id = 1 generation code = 0 number of phys = 1 phy identifier = 0 attached device type: expander device attached reason: power on reason: unknown negotiated logical link rate: phy enabled; 6 Gbps attached initiator port: ssp=0 stp=0 smp=1 attached target port: ssp=0 stp=0 smp=1 SAS address = 0x500a098006055e1e attached SAS address = 0x500a09800610033f attached phy identifier = 23 Invalid DWORD count = 0 Running disparity error count = 0 Loss of DWORD synchronization = 0 Phy reset problem = 0 relative target port id = 2 generation code = 0 number of phys = 1 phy identifier = 1 attached device type: expander device attached reason: power on reason: unknown negotiated logical link rate: phy enabled; 6 Gbps attached initiator port: ssp=0 stp=0 smp=1 attached target port: ssp=0 stp=0 smp=1 SAS address = 0x500a098006055e1d attached SAS address = 0x500a0980060feeff attached phy identifier = 23 Invalid DWORD count = 0 Running disparity error count = 0 Loss of DWORD synchronization = 0 Phy reset problem = 0 C:\Program Files\smartmontools\bin>smartctl -d sat -A /dev/pd17 smartctl 7.2 2020-12-30 r5155 [x86_64-w64-mingw32-2019] (sf-7.2-1) Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org === START OF READ SMART DATA SECTION === SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x002f 200 197 051 Pre-fail Always - 0 3 Spin_Up_Time 0x0027 149 138 021 Pre-fail Always - 11550 4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 165 5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0 7 Seek_Error_Rate 0x002e 100 253 000 Old_age Always - 0 9 Power_On_Hours 0x0032 032 032 000 Old_age Always - 49885 10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0 11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 0 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 159 16 Unknown_Attribute 0x0022 119 081 000 Old_age Always - 2098043337661 183 Runtime_Bad_Block 0x0032 100 100 000 Old_age Always - 0 192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 153 193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 746 194 Temperature_Celsius 0x0022 121 091 000 Old_age Always - 31 196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0 197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0 198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0 199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0 200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 1

I am facing the same issue. System Specs: Dell R720xd Server 2019 DataCenter 2x Dell H200e controllers Netapp DS4486 Drives are mix of 8TB, 4TB, and 2TB Controllers are running latest firmware. Stablebit Scanner will not pull SMART data from any drive. When attempting to "Show S.M.A.R.T..." in StableBit Scanner the following message is displayed: "Using non-manufacturer specific interpretation rules." Running smartctl will pull SCSI and ATA SMART data without issue (example of disk 17 shown): C:\Program Files\smartmontools\bin>smartctl /dev/pd17 -x smartctl 7.2 2020-12-30 r5155 [x86_64-w64-mingw32-2019] (sf-7.2-1) Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Vendor: WDC Product: WD4001FFSX-68JDB Revision: 4321 Compliance: SPC-3 User Capacity: 4,000,787,030,016 bytes [4.00 TB] Logical block size: 512 bytes Physical block size: 4096 bytes Logical Unit id: 0x50014ee65a754049 Serial number: <redacted> Device type: disk Transport protocol: SAS (SPL-3) Local Time is: Tue Sep 14 17:52:01 2021 CDT SMART support is: Available - device has SMART capability. SMART support is: Enabled Temperature Warning: Enabled Read Cache is: Enabled Writeback Cache is: Disabled === START OF READ SMART DATA SECTION === SMART Health Status: OK Current Drive Temperature: 31 C Drive Trip Temperature: 60 C Manufactured in week 04 of year 2010 Specified cycle count over device lifetime: 256 Accumulated start-stop cycles: 0 Read defect list: asked for grown list but didn't get it Error counter log: Errors Corrected by Total Correction Gigabytes Total ECC rereads/ errors algorithm processed uncorrected fast | delayed rewrites corrected invocations [10^9 bytes] errors read: 0 0 0 0 0 0.000 120054 write: 0 0 0 0 0 0.000 186 Non-medium error count: 0 SMART Self-test log Num Test Status segment LifeTime LBA_first_err [SK ASC ASQ] Description number (hours) # 1 Background short Completed - 36193 - [- - -] Long (extended) Self-test duration: 65535 seconds [1092.2 minutes] scsiPrintBackgroundResults Failed [scsi response fails sanity test] Protocol Specific port log page for SAS SSP relative target port id = 1 generation code = 0 number of phys = 1 phy identifier = 0 attached device type: expander device attached reason: power on reason: unknown negotiated logical link rate: phy enabled; 6 Gbps attached initiator port: ssp=0 stp=0 smp=1 attached target port: ssp=0 stp=0 smp=1 SAS address = 0x500a098006055e1e attached SAS address = 0x500a09800610033f attached phy identifier = 23 Invalid DWORD count = 0 Running disparity error count = 0 Loss of DWORD synchronization = 0 Phy reset problem = 0 relative target port id = 2 generation code = 0 number of phys = 1 phy identifier = 1 attached device type: expander device attached reason: power on reason: unknown negotiated logical link rate: phy enabled; 6 Gbps attached initiator port: ssp=0 stp=0 smp=1 attached target port: ssp=0 stp=0 smp=1 SAS address = 0x500a098006055e1d attached SAS address = 0x500a0980060feeff attached phy identifier = 23 Invalid DWORD count = 0 Running disparity error count = 0 Loss of DWORD synchronization = 0 Phy reset problem = 0 C:\Program Files\smartmontools\bin>smartctl -d sat -A /dev/pd17 smartctl 7.2 2020-12-30 r5155 [x86_64-w64-mingw32-2019] (sf-7.2-1) Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org === START OF READ SMART DATA SECTION === SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x002f 200 197 051 Pre-fail Always - 0 3 Spin_Up_Time 0x0027 149 138 021 Pre-fail Always - 11550 4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 165 5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0 7 Seek_Error_Rate 0x002e 100 253 000 Old_age Always - 0 9 Power_On_Hours 0x0032 032 032 000 Old_age Always - 49885 10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0 11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 0 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 159 16 Unknown_Attribute 0x0022 119 081 000 Old_age Always - 2098043337661 183 Runtime_Bad_Block 0x0032 100 100 000 Old_age Always - 0 192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 153 193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 746 194 Temperature_Celsius 0x0022 121 091 000 Old_age Always - 31 196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0 197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0 198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0 199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0 200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 1