Scanner says on-disk S.M.A.R.T. is not accessible...but smartctl shows it perfectly

[riahc3]

Hello

I was going to buy Stablebit Scanner but during the trial period I just noticed something...

It is not giving me any S.M.A.R.T data and says it is not accessible.

I installed smartctl and right out of the bat, it can access the S.M.A.R.T. data, show me values, etc....

The ability to see S.M.A.R.T data and even notify me is a BIG reason I got the bundle the first time around. Now, if it doesnt work, why should I?

Im using the SAME drives that worked in a similar setup so...Its not a drive issue.

[Umfriend]

What kind of controller are they attached to?

[Christopher (Drashna)]

@Umfriend's comment is important.

Some controllers won't show the SMART data out of box.  This is because it may need methods that have been known to cause issues, and are in our blacklist. 

You can enable this by enabling the "unsafe" option in the advanced settings.
http://wiki.covecube.com/StableBit_Scanner_Advanced_Settings

[riahc3]

On 2/20/2019 at 7:57 PM, Christopher (Drashna) said:

@Umfriend's comment is important.

Some controllers won't show the SMART data out of box.  This is because it may need methods that have been known to cause issues, and are in our blacklist. 

You can enable this by enabling the "unsafe" option in the advanced settings.
http://wiki.covecube.com/StableBit_Scanner_Advanced_Settings

Enabling unsafe mode did the trick and now shows S.M.A.R.T. data.

[Christopher (Drashna)]

Awesome, glad to hear it! 

Do you know what controller this is?   

(you can use the sort option in StableBit Scanner to sort "By Controller" to see which it is)