acdcking12345 0 Posted September 8, 2018 Share Posted September 8, 2018 So I bought a single license for Drivepool. It seems that I lost the information. What is the process to get this info recovered? Quote Link to post Share on other sites
0 Jaga 61 Posted September 8, 2018 Share Posted September 8, 2018 The link at the bottom of this page might be the fastest method for them to re-send your license key. Quote Link to post Share on other sites
0 Christopher (Drashna) 631 Posted September 8, 2018 Share Posted September 8, 2018 Specifically, you want to use https://stablebit.com/Contact Quote Link to post Share on other sites
0 acdcking12345 0 Posted September 8, 2018 Author Share Posted September 8, 2018 18 minutes ago, Christopher (Drashna) said: Specifically, you want to use https://stablebit.com/Contact Thank you sir. I did get the emails reflecting the license info. I was originally on a 30 day trial. So when I to activate the license key, it says license not found on this machine. I have activated before. The only change was I went from Win 7 to Win 10 probably 3 months ago. I was not using Stablebit software at the time of the change. Is that possibly what is now causing me activation issues? Quote Link to post Share on other sites
0 Christopher (Drashna) 631 Posted September 10, 2018 Share Posted September 10, 2018 Reinstalling it can cause that. Also, if you updated the BIOS, it can cause issues, too. Quote Link to post Share on other sites
0 acdcking12345 0 Posted September 11, 2018 Author Share Posted September 11, 2018 So what should I do in this situation? Quote Link to post Share on other sites
0 Christopher (Drashna) 631 Posted September 12, 2018 Share Posted September 12, 2018 In that case, use the link above, so we can help you with it. We don't do licensing support in the forums. Period. In a lot of cases, it requires private information, so it's for security and privacy reasons that we don't. The contact site is private. Quote Link to post Share on other sites
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acdcking12345 0
So I bought a single license for Drivepool. It seems that I lost the information.
What is the process to get this info recovered?
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