Licensing info

[acdcking12345]

So I bought a single license for Drivepool. It seems that I lost the information.

 

 

What is the process to get this info recovered?

[Jaga]

The link at the bottom of this page might be the fastest method for them to re-send your license key.   

[Christopher (Drashna)]

Specifically, you want to use https://stablebit.com/Contact 

[acdcking12345]

18 minutes ago, Christopher (Drashna) said:

Specifically, you want to use https://stablebit.com/Contact 

Thank you sir. I did get the emails reflecting the license info.

 

I was originally on a 30 day trial. So when I to activate the license key, it says license not found on this machine. I have activated before. The only change was I went from Win 7 to Win 10 probably 3 months ago. I was not using Stablebit software at the time of the change. Is that possibly what is now causing me activation issues?

[Christopher (Drashna)]

Reinstalling it can cause that. Also, if you updated the BIOS, it can cause issues, too.

 

[acdcking12345]

So what should I do in this situation?

[Christopher (Drashna)]

In that case, use the link above, so we can help you with it. 

We don't do licensing support in the forums. Period. 

In a lot of cases, it requires private information, so it's for security and privacy reasons that we don't.   The contact site is private.