vanian

Thanks for the help

Hi Christopher, Thank you very much indeed for the help, above and beyod the call of duty as last time i posted. Very useful advice. I will try those things.. I just have a couple of small follow up questions, as it's looking more like i will have to do the reinstall. - If i deactivate my license in preperation for the update, what will happen to my pool? Will it stop working until i activate again. - I had a look at the deactivate activate option in the software, to prepare. And i noticed instead of Deactivate it had "Transfer License" instead. I assume this maybe to do with my October update to Win 10 from 8. So im wondering if i reinstall win 10 (via reset i suppose) would i then see this Transfer? I guess if i deactivated i wouldn't..but if i didn't? I suppose the best thing is to deactivate. But i clicked the transfer anyway and it then must have activated and then offered the deactivate option. I wonder why it's been working if it needed the transfer pressing. Just curious about it. Thanks again, really helpful. James

Hi, My home server is behaving strangely (not allowing me to update my virus checker, or install a new one), so i suspect maybe it has a virus and i may have to reinstall windows if i can't fix it. I have 2 disks pooled to a new drive letter. As far as i know if i reinstall windows from scratch, and install drivepool again, it will automatically add in the pool again, right? So i have 2 questions: 1. How would the affect my license? Would i need to do anything? 2. I have my server setup with several users and groups, and i have applied different permissions to different folders on my drive pool. If i reinstall windows i will lose those user accounts, so will this mean i will have trouble accesing areas of my pool. Basically, i'm unsure what the deal is regarding folder permissions on shares, if they get reset or if it will mess things up a lot. Any advice regarding my situation would be appreciated. Of course it would be best if i could fix the virus checker software problems (bitdefender paid, and Avira free both hang on installation). Thanks James

Hi Christopher, I know I've informed you of the following in our support conversation but i'll update this thread too in case anyone else has a similar issue. Stablebit's software is working great of course, and the issue seems with my config. I was thinking it's an incompatibility with the 6Tb Red Drive, and my HP Microserver. But something you said sparked a light in my head, which was about the controller i'm using. I'd been using the generic windows SATA controller. This is because HP doesn't provide drivers for Windows 8 for the HP Microserver (N54L). But i saw from other people's configurations that they seemed to be using an AMD Sata Controller driver. So i searched the net and eventually found the AMD driver compatible with windows 8 and installed that. Although the disk disappeared after restarting, a full power down and on again got it back. And so far i've done a complete scan of the disk, this time without any errors. Since that's the first time the scan has completed without errors for that disk i am now working on the assumption that the SATA driver was the problem. I'm doing more tests but with a bit of luck i hope it's solved. Thank you so much for suggesting the controller drivers could be an issue as i think i never would have thought of that. Shame HP don't support more systems, though yes i expect Windows 8 isn't the first choice of OS for it. Thanks again for the advice and ideas, it may well have saved the day for me

Hi there..thanks for your reply - good advice To keep you informed, i took the disk back to the shop and got a replacement as it's a new disk. So i installed that and i got the same issues roughly. So then i moved the disk into another computer and run Stablebit scanner on it there and it seemed to work fine without the errors getting reported on the usual machine (though i didn't wait for it to finish it got much further than before without errors). This means the disk is probably ok. I had a 2TB disk without much data on so i put this into the machine that was getting the errors, formatted it and ran an error check.. this came up all clean with no errors. So i would guess the PC giving the errors seems ok. So i'm going to work on the assumption that the 6TB disk giving the errors has some kind of incompatibility with my system. I'll take the big disk back and try to get a refund (wish me luck!). Another thing i'm going to try now is to split the disk into 2 partitions of 3TB (or 3 of 2TB), and see if that makes a difference..i guess it won't but you never know. And regarding drivepool, since i didn't have much data on the problem disk, i managed to clear the disk while it was working and then removed it from the pool (it was only a pool of 1 disk anyway, for the time being).

...and in my event view i get plenty of this: An error was detected on device \Device\Harddisk1\DR1 during a paging operation. And some of this: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: D:, DeviceName: \Device\HarddiskVolume2. (A device which does not exist was specified.)

Thanks for the reply Well, it's both. Sometimes the drive is visible during the scan, while Stablebit is reporting increasing "unable to read sectors" - so at that time i can see the disk, and i can write to it by creating text files or folders as a test. So that's the drive working and reporting those. Other times the drive shows up, but cannot be written to. If i try write to it as above windows says "Could not find this item. This is no longer located in this PC", even though i can see the file structure and that the drive shows up in MS "Disk Management". At this stage, stablebit also continues to show increasing error count - i assume because it thinks the drive is there when it's not. And the third situation is the D: drive just doesn't show and is not in Disk Management. So i'm thinking of returning the disk for an exchange. Or i'm worried if 6tb drives are somehow not compatible with the HP Microserver - but i hear that lots of people use 4Tb drives so i assume it would handle a 6. For Drivepool, this is how i first noticed the problem..because i was copying files to the pooled drive across my network, and it would say either "network error" or "file not found". At first i thought it was a network issue, but then i looked into it and found that DrivePool showed the files exist, but in the hidden folder the files weren't showing (this was the situation where the drive would show but I can't write to it, and some files don't show). I tried to remove the drive from the pool but i think it said it couldn't because it can't find it..not sure. And event viewer, i haven't checked yet but will do when i get chance. Thanks for the advice.

Apologies is this may notdirectly be related to Stablebit scanner or drivepool, but i've bought a new hard disk WD red 6tb and installed it into a HP Microserver (I think i can handle the 6tb since they handle 4tbs..i digress) .. Anyway, i noticed that my drivepool wasn't working right, like it couldn't find the files that it showed were there..but when i looked in the hidden folder, the files aren't showing -though i know they're there. I tried creating a folder on the drive and WIndows (8.1) says it can't find the drive. Rebooting solves it for a while but it comes back and i've tried reseating the drive in another bay. Same thing, it works for a while and then drops out from windows. Sometimes i see the D: icon, sometimes not, sometimes i see the drive in disk manager (manage computer, disk management I think). I did a scan with stable bit scanner and it was ok but then brought up a lot of "cannot read sector" errors, but i wonder if that's cos the drive has disconnected again so it can't read it. The drive is new..do you think the new drive is faulty or something else? It's running as a 2nd disk not the primary boot disk. The drive does work fine for a while but usually drops out when i'm using it after a while. As i say i tried moving the drive to another slot in the server and same problem. Anyone see anything like this before? Thanks for any advice.. James

Yey!, for the first post, and another Yey! for the answer too which was pretty much exactly what i was hoping to hear That makes things much easier in that scenario.. Looking forward to putting it into action soon. Thanks for taking the time out to reply. Much appreciated.

Hi, I haven't started playing with Drivepool yet (waiting for some disks), but i am just curious about the underlying folder structure on the physical disks. We can read the drives independently of Drivepool in the event of problems due to NTFS, as i hear that the files are kept in a hidden folder nothing special. But what i am wondering is how the files look there if i were to open that folder. Are they just kind of randomly allocated there, or is there a folder structure that matches, or is close to the folder structure we would see on the actual pooled virtual drive. For example, if on my pooled drive i had a folder, say "P:\documents\important\file1.doc", would i see something similar in the hidden folders on whichever physical disk the actual file was stored, such as "E:\<hidden folder>\documents\important\file1.doc"? Or is it all very much mixed up and random? Just curious, as if it were kinda random it would be harder to get things back organised together manually later, should it be required (i know will probably never need to do it, as i say, just my curiosity) And as a bonus optional question, does anyone know if CrashPlan backup would backup ok from the virtual pooled drive? Thanks a lot

Just to let you know, support helped solve my problem. A simple restart of the server did it. Sorry for hijacking the thread, though maybe a restart would help fix your case too perhaps.

And if it's any help this is in my windows event log: Faulting application name: MsiExec.exe, version: 5.0.9600.16384, time stamp: 0x5215f49e Faulting module name: MSI4824.tmp, version: 0.0.0.0, time stamp: 0x51c3c3af Exception code: 0xc0000005 Fault offset: 0x0000000000003127 Faulting process ID: 0xa34 Faulting application start time: 0x01cfd1ebb928d13d Faulting application path: C:\Windows\System32\MsiExec.exe Faulting module path: C:\WINDOWS\Installer\MSI4824.tmp Report ID: f701d496-3dde-11e4-be7a-9cb654066e13 Faulting package full name: Faulting package-relative application ID:

I'm having a very similar issue, but for me it's on the Drivepool installation. I'm a new user and have just bought my licence before downloading it. For me, the scanner installs, but drivepool fails on installation, which is kinda annoying since that's the one i'm most interested in . Installing drivepool 64bit, on 64 bit windows 8.1 on HP microserver (N54L 4gig ram). In my log from the error message it says further down: [0D48:0DFC][2014-09-16T20:53:13]i301: Applying execute package: DrivePoolApplication, action: Install, path: C:\ProgramData\Package Cache\{43053F4F-87D0-4459-A600-03896AC6F486}v2.1.561\StableBit.DrivePool.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"' [0D48:0DFC][2014-09-16T20:53:16]e000: Error 0x80070643: Failed to install MSI package. [0D48:0DFC][2014-09-16T20:53:16]e000: Error 0x80070643: Failed to execute MSI package. [11C0:10DC][2014-09-16T20:53:16]e000: Error 0x80070643: Failed to configure per-machine MSI package. [11C0:10DC][2014-09-16T20:53:16]i319: Applied execute package: DrivePoolApplication, result: 0x80070643, restart: None [11C0:10DC][2014-09-16T20:53:16]e000: Error 0x80070643: Failed to execute MSI package. Shame, was looking forward to playing with it..