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Need Help. LSI SAS 9207-8i Hangs at boot!


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#1 PossumsDad

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Posted 01 March 2017 - 02:39 AM

Any help would be appreciated. I have recieved all of my new parts & the server is running great. Except my LSI SAS 9207-8i will not let the computer boot.

 

I get to the first few lines of the LSI screen and all it does is have a flashing cursor.

 

I have tried all 3 PCI-E x8 slots. No good. If I remove the card then windows boots normaly.

 

Any help would be appreciated.

 

Phil



#2 Spider99

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Posted 01 March 2017 - 05:10 AM

Is it a new card or a used one

 

If used it may well have some firmware setup still in the bios of the card

 

If you search on flashing the card (most LSI are flashable) you could reset it and that may help get you to boot

 

If you have a new ish m/b then it should be UEFI capable so you can boot to that - flash the card and reboot and hopefully the pc will boot

 

If its new you might have a faulty card - do you have another pc to try it in?

 

I have flashed my 9211 recently so have the steps to flash it - but it might be different for the 9207 (i guess it will be similar)


Tim

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DrivePool & Scanner on 2012R2 Essentials Server Gigabyte Z87x OC Force, i7-4790S, 32 GB, LSI 9211, HP SAS Expander, 27 Storage disks, 6 SSD Cache, ~115 TB Storage


#3 PossumsDad

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Posted 01 March 2017 - 05:55 AM

The card is brand new.

 

The motherboard is brand new also. It is a Asus Prime z270-A. I updated the bios on the motherboard to the latest bios but no go. The board is UEFI capable. The Asus utility used UEFI to flash the bios. I've never used UEFI to flash firmware with.

 

Unfortunatly this is the only computer with the slots capable of handling this card. I do know that the firmware on the card is dated 2014. Hopefully flashing the card will help.

 

If you have directions that would be super helpful.

 

Thank you

 

P.S. The LSI tries to load before the bios of the motherboard. So because of this the computer locks up at this time. I cannot enter the bios of the card.

 

Phil



#4 Spider99

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Posted 01 March 2017 - 02:40 PM

Ok my directions wont help if you cant get to the m/b bios

 

One thing to check in the m/b bios is the boot order - it could be the lsi is trying to boot and as there is not bootable disk you get dead lock

 

I suspect you can fix the boot order as the card will not be loaded when you are in the bios


Tim

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DrivePool & Scanner on 2012R2 Essentials Server Gigabyte Z87x OC Force, i7-4790S, 32 GB, LSI 9211, HP SAS Expander, 27 Storage disks, 6 SSD Cache, ~115 TB Storage


#5 lee1978

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Posted 01 March 2017 - 02:54 PM

Hi I use an Lsi card and they do boot before the bios the only time mine hung was when it had trouble reading a drive which was failing
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#6 Christopher (Drashna)

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Posted 01 March 2017 - 11:33 PM

Try disconnecting everything from the card.  See if it boots up.

 

If it fails to boot with nothing attached, then try the card in a different system. See if it works there. 

 

If the card still has issues, you may have a lemon (DOA) card, and you will want to return/exchange it. 


Christopher Courtney

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This is my server

 

Lots of "Other" data on your pool? Read about what it is here.


#7 PossumsDad

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Posted 02 March 2017 - 12:00 AM

I feel like a complete idiot. I didn't wait long enough for the card. After 1 or 2 minutes the card said initializing. Then it found my drives and all was good.

 

I've never had a hard drive controller card take that long to initialize but now I know. This motherboard has 3 PCI-E x16 slots. I tried all 3..

 

BTW the card with the Intel SAS expander is fast.. No complaints. Hell I had to buy a new keyboard for the new computer. The old keyboard was too slow for the motherboard to see it every time.

 

I have my Pool back up and running. Sorry for being dumb.. lol

 

Thanks guys for the help..

 

Phil


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#8 PossumsDad

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Posted 02 March 2017 - 12:18 AM

I just timed how long it takes this card to get going.

 

When the card shows up on the screen it takes 1 minute 30 seconds to start initializing.

 

It finds all of the drives 20 seconds later.

 

Then the bios info for the motherboard shows up.

 

I hope this is normal..

 

Please let me know..

 

Thanks

 

Phil



#9 Christopher (Drashna)

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Posted 03 March 2017 - 08:28 PM

Ah, yeah, it can take awhile...  So this is very normal. 

 

Now, you know why sysadmins HATE rebooting...   (Especially .... Amazon :P). It can take a while to complete... an in some cases as long as 10+ minutes!

 

That said, there are a few options to fix this.  If your motherboard has the option to disable "interrupt 19" or booting from add-on cards, it may help here. 

 

EIther way, glad to hear that the card isn't faulty and that it's just ... slow.


Christopher Courtney

aka "Drashna"

Microsoft MVP for Windows Home Server 2009-2012

Lead Moderator for We Got Served

Moderator for Home Server Show

 

This is my server

 

Lots of "Other" data on your pool? Read about what it is here.


#10 PossumsDad

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Posted 04 March 2017 - 12:59 AM

I'll check on the options on the motherboard. I can deal on the wait though since I know it's normal.. lol

 

Thanks for your help.


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#11 Christopher (Drashna)

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Posted 05 March 2017 - 12:07 AM

I'll check on the options on the motherboard. I can deal on the wait though since I know it's normal.. lol

 

Thanks for your help.

Yeah, if you know it's normal, then it's much easier to deal with. :)

 

It just makes rebooting a PITA, sometimes. :)


Christopher Courtney

aka "Drashna"

Microsoft MVP for Windows Home Server 2009-2012

Lead Moderator for We Got Served

Moderator for Home Server Show

 

This is my server

 

Lots of "Other" data on your pool? Read about what it is here.





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