"Last scanned: Never" for drives in Mediasonic ProBox

[lazyg408]

My server running DrivePool and Scanner went kaput so I put the drives in a Mediasonic ProBox enclosure (which, for the most part, worked seamlessly with DrivePool on my laptop). That said, Scanner is having some issues not retaining settings for the now-removable drives.

On every reboot or disconnect of the ProBox (it is on a laptop, after all), Scanner fails to retain settings for the 3 HDDs in the enclosure. The internal SSD to the laptop seems to be working normally. I let it run for several hours yesterday and am a little disappointed all that progress was lost.  To test it, I let it run a little (about 1%), then rebooted, and all three drives said "Last Scanned: Never."

I am running v2.5.4.2316, please let me know how to debug this.

[Christopher (Drashna)]

If it's not retaining the settings, then there is a good chance that it's not getting enough information from the enclosure to uniquely identify the disks. 

If you could, open a ticket at https://stablebit.com/Contact, and then run the StableBit Troubleshooter. 

[lazyg408]

On 10/1/2018 at 11:48 AM, Christopher (Drashna) said:

If it's not retaining the settings, then there is a good chance that it's not getting enough information from the enclosure to uniquely identify the disks. 

If you could, open a ticket at https://stablebit.com/Contact, and then run the StableBit Troubleshooter. 

Done and done.

Also, I wanted to say it's also not remembering scanning my internal SSD drive, either. So it's not just affecting the drives in the external enclosure.

Thanks

[Jaga]

19 minutes ago, lazyg408 said:

Also, I wanted to say it's also not remembering scanning my internal SSD drive, either. So it's not just affecting the drives in the external enclosure.

That is also a scenario where de-registration/uninstall/re-install/re-registration can help.  If you want to try it, here is how:

• To deactivate the license: go into "Scanner Settings..", navigate to the License tab, click View license details, then deactivate.
• Then do a manual uninstall of Stablebit Scanner.
• Re-download the latest version, to be sure your first copy wasn't bad in some way.
• I find cleaning out Windows temp files to be helpful, especially with botched or damaged installations.  Tools like CCleaner, Wise Disk Cleaner/Wise Registry Cleaner, etc.
• Re-install, and then re-activate your copy with your activation key.

[lazyg408]

Hi Jaga,

I did the reinstall steps you listed, and turned on logging in the advanced settings, so i'll keep an eye on it and see if that worked.

[lazyg408]

It turned out doing the reinstall steps fixed the problem. Thanks.

[Jaga]

Great, glad to hear it.