2 Computers regularly crash

[Kermit]

Hi,

 

i have two computers (servers) that run 24/7 and have the same problem.

They crash after about 2 or 3 days.

 

Only thing in common between those two is that both habe DrivePool 2.1.1.561 and Scanner 2.5.1.3062 on them.

 

Besides this, there ist not much happening on these servers. One is mainly a file server, the other run runs a accounting software.

Problems startet a few months ago about the same time. Besides windows updates, nothing was changed. 

I have a few other servers running without drivepool and without problems.

 

One Computer has windows 8.1 running, the other windows 10.

 

When the computers crash, the following happens :

 

Remote file acces does not work anymore, trying to acces a file hangs the remote process.

You can still move the mouse and windows around.  Some running programs still work, but anything accesing the harddisk will stop the process indefinitely without any error message.

You cant shut down or reboot the computer. After a powercycle, everything works again.

 

I am not sure that DrivePool / Scanner is the source of the problem, but i have no other idea. I already removed antivirus software as possible problem source.

 

Can you give me any adive ?

 

 

 

[Spider99]

check windows update did not update the drives for the controllers you are using

 

win update has a nasty habit of messing driver installs up

 

do you have intel rst drivers installed by chance - they can cause problems - try uninstalling them and see if the problem goes away then re install if you need them as that may fix things as others have reported

 

Check your event viewer and see what errors if any are reported before the issue starts

[Christopher (Drashna)]

If the system does BSOD, do this: 

http://wiki.covecube.com/StableBit_DrivePool_System_Crashes

 

However, if it is locking up (which is what it sounds like), do these: 

• Enable file system logging and wait for this to occur:
  http://wiki.covecube.com/StableBit_DrivePool_2.x_Log_Collection
• Generate a crash dump when the system starts to lock up:
  http://wiki.covecube.com/StableBit_DrivePool_System_Freeze

 

Alternatively, try the latest beta builds of both products: 

http://dl.covecube.com/DrivePoolWindows/beta/download/StableBit.DrivePool_2.2.0.734_x64_BETA.exe

http://dl.covecube.com/ScannerWindows/beta/download/StableBit.Scanner_2.5.2.3122_BETA.exe

[Kermit]

Thanks for you replies. I have changed the controller drivers and if that does not help i will try to generate a log.

[Christopher (Drashna)]

Please do let me know if it helps, or not!