Windows refresh and licensing

[Bazzu85]

Hi, today I had to do a fresh install of windows. Fortunately I have a nightly backup and I could restore the data folder (I had not unlinked the app before the refresh)

 

During the operations I saw that the license was not linked to stable bit cloud. The question now is: next time I do a reset, install the apps, link to cloud. The license is automatically assigned to the new device? Or I have to manually deactivate every time?

[Shane]

Licenses linked to stablebit cloud can be reassigned via the cloud portal without needing to deactivate a stablebit app manually (e.g. before a windows reinstall).

Otherwise you need to manually deactivate the app first or - e.g. if windows falls over and can't get up - you may need to contact stablebit support to have them release the license.

[Bazzu85]

13 hours ago, Shane said:

Licenses linked to stablebit cloud can be reassigned via the cloud portal without needing to deactivate a stablebit app manually (e.g. before a windows reinstall).

Otherwise you need to manually deactivate the app first or - e.g. if windows falls over and can't get up - you may need to contact stablebit support to have them release the license.

the second scenario is if the license is not yet linked to cloud?

[Shane]

Correct, at least based on my own past experiences.