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No SMART data from 4 Bay Silverstone TS431U USB 3.0


KevK
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Hi,

 

I have an Intel NUC5i3RYH Rock Canyon i3-5010U system with two 4 Bay Silverstone TS431U USB 3 enclosures. These enclosures are connected to the NUC by USB 3.

 

I have three 4TB Seagate ST4000DM drives in one enclosure and two 3TB ST3000DM in the other enclosure.

 

Stablebit Scanner does not show any SMART data for any of these drives. If I run the Direct I/O test application (latest one from stablebit website) and select the USB checkbox then I get the following result (please see attached image)..

 

post-2112-0-79110200-1439846406_thumb.png

 

Looking at dive details (Identity elipses) it looks to be getting the drive details (serial number etc) OK. However Scanner never shows the serial number on the drive details page.

 

Looking at the SMART attributes elipses (non WMI) - there appears to be SMART data there also, but the scanner claims it cannot get SMART data.

 

I've turned on verbose logging for everything - I'll let that run overnight as hopefully it will provide more information.

 

The Direct I/O test appears to show that SMART data is obtainable when the USB option is selected - but scanner seems to think no SMART data is available.

 

Any help much appreciated.

 

Thanks

 

Kev

 

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On the Direct IO test, could you click on the "ellipse" button next the "SMART Attributes" entry, and make sure it's displaying information there? 

If so, please do let us know.

 

If not, then try the unsafe option, and see if that helps. If not, try the specific method, and try each one until it gives you information in the SMART Attributes section.

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Hi Christopher,

 

Here is the text from the "SMART Attributes" entry:

 

  Smart attributes for device:   1

  Version:   10

  Offline data collection status:   NeverStartted

  Self-test execution status:   PreviousCompletedNoErorrOrNoTestRun

  Self-test percent remaining:   0

  To complete off-line data collection:   00:02:08

  Off-line data collection capability:   ExecuteOffLineImmediate, Vendor1, SelfTest, ConveyanceSelfTest, SelectiveSelfTest

  SMART capability:   SmartAutoSaveOnPowerModeSwitch, SmartEnableDisableAndAttributeAutosaveSupported

  Error logging capability:   True

  Short self-test polling time:   00:01:00

  Extended self-test polling time:   00:01:00

  Conveyance self-test polling time:   00:02:00

 

  Attributes:   24

    1:   111 [0x0000023C8CB0]

    3:   93 [0x000000000000]

    4:   100 [0x00000000003B]

    5:   100 [0x000000000000]

    7:   62 [0x0000001A4833]

    9:   99 [0x000000000667]

    10:   100 [0x000000000000]

    12:   100 [0x000000000009]

    183:   100 [0x000000000000]

    184:   100 [0x000000000000]

    187:   100 [0x000000000000]

    188:   100 [0x000000000000]

    189:   100 [0x000000000000]

    190:   67 [0x0000271D0021]

    191:   100 [0x000000000000]

    192:   100 [0x000000000000]

    193:   78 [0x00000000B1BD]

    194:   33 [0x001700000021]

    197:   100 [0x000000000000]

    198:   100 [0x000000000000]

    199:   200 [0x000000000000]

    240:   100 [0x8AB20000020E]

    241:   100 [0x00022D549860]

    242:   100 [0x00085232927C]

  Checksum valid:   True

 

The output from the "Smart Thresholds" is:

 


  Smart thresholds for device:   1

  Thresholds:   24

    1:   6

    3:   0

    4:   20

    5:   10

    7:   30

    9:   0

    10:   97

    12:   20

    183:   0

    184:   99

    187:   0

    188:   0

    189:   0

    190:   45

    191:   0

    192:   0

    193:   0

    194:   0

    197:   0

    198:   0

    199:   0

    240:   0

    241:   0

    242:   0

  Checksum valid:   True

 


 

 

 

The output from the "Identity" is 

 


Summary of \\.\PHYSICALDRIVE1:

  SATA compliance: 

Sata

  SATA spec: 

SATA Rev 3.1

  SATA speed: 

3.0 Gbps of 6.0 Gbps Max

  PATA speed: 

 

  DMA mode: 

Ultra DMA Mode 6

  UDMA mode: 

Ultra DMA Mode 6

  Multiword DMA mode: 

Multiword DMA Mode 2

  Major version: 

ACS-2

  Sector count: 

7,814,037,168.00

  TRIM Support: 

CoveNativeSafe.Info.AtapiIdentify+

 

Identification of \\.\PHYSICALDRIVE1:

  Model: 

ST4000DM000-1F2168 (0x53, 0x54, 0x34, 0x30, 0x30, 0x30, 0x44, 0x4D, 0x30, 0x30, 0x30, 0x2D, 0x31, 0x46, 0x32, 0x31, 0x36, 0x38)

  Firmware: 

CC54

  Serial number: 

Z302XQTM

  ATAPI major version: 

ATA_ATAPI_4, ATA_ATAPI_5, ATA_ATAPI_6, ATA_ATAPI_7, ATA8_ACS, ACS_2

  ATAPI minor version: 

31

 

Logical cylinders: 

16383

Logical heads: 

16

Logical sectors per track: 

63

Commands supported 1: 

Smart, SecurityMode, MandatoryPowerManagement, WriteCache, LookAhead, HostProtectedArea, WriteBuffer, ReadBuffer

Commands supported 2: 

DownloadMicrocode, AdvancedPowerManagement, PowerUpInStandby, SetFeaturesSubCommandRequiredToSpinupAfterPowerup, SetMaxSecurityExtension, _48BitAddress, DeviceConfigurationOverlay, MandatoryFlushCache, FlushCacheExt, AlwaysPresent

Commands supported 3: 

SmartErrorLogging, SmartSelfTest, GeneralPurposeLoggingFeature, WriteDmaFuaExtAndWriteMultipleFuaExt, _64BitWorldWideName, AlwaysPresent

 

Commands supported 4: 

WriteReadVerify, WriteUncorrectable, ReadWriteDmaExtGplOptional, SegmentForDownloadMicrocode, AlwaysPresent

 

Commands enabled 1: 

Smart, MandatoryPowerManagement, WriteCache, LookAhead, HostProtectedArea, WriteBuffer, ReadBuffer

Commands enabled 2: 

DownloadMicrocode, AdvancedPowerManagement, _48BitAddress, DeviceConfigurationOverlay, MandatoryFlushCache, FlushCacheExt, CommandSet4Valid

Commands enabled 3: 

SmartErrorLogging, SmartSelfTest, GeneralPurposeLoggingFeature, WriteDmaFuaExtAndWriteMultipleFuaExt, _64BitWorldWideName, AlwaysPresent

 

Commands enabled 4: 

WriteUncorrectable, ReadWriteDmaExtGplOptional, SegmentForDownloadMicrocode, AlwaysPresent

 

Capabilities 1: 

DmaSupported, LbaSupported, IordyMayBeDisabled, IordySupported, StandbyTimerValuesSupported

 

  Capabilities 2: 

AlwaysPresent

 

Trusted computing: 

AlwaysSet

 

Maximum logical sectors: 

268,435,455.00

 

  Additional supported: 

ReservedIeee1667

 

Queue depth: 

32

 

  SATA capabilities: 

SataGen1SignalingSpeed_1_5_Gbs, SataGen2SignalingSpeed_3_0_Gbs, SataGen3SignalingSpeed_6_0_Gbs, Ncq, SataPhyEventCountersLog, ReadLogDmaExtAsEquivalentOfReadLogExt

 

  SATA features supported: 

DmaSetupAutoActivation, InitiatingPowerManagement, SoftwareSettingsPreservation

 

  SATA features enabled: 

SoftwareSettingsPreservation

 

  Multiword DMA: 

MultiwordDma0Supported, MultiwordDma1Supported, MultiwordDma2Supported

 

UltraDMA: 

UdmaMode0Supported, UdmaMode1Supported, UdmaMode2Supported, UdmaMode3Supported, UdmaMode4Supported, UdmaMode5Supported, UdmaMode6Supported, UdmaMode6Selected

 

Advanced power management: MaximumPerformance (8080)

 

Automatic acoustic management: 

[CURRENT] IntermediateAcousticManagentLevels (D0)

[DEFAULT] IntermediateAcousticManagentLevels (D0)

 

Sector count (LBA): 7,814,037,168.00

 

Logical sectors / physical: 8 (Flags: 0x6000)

 

World wide name: 0x5000C5007A14B060 (Authority=0x5, Organization=0xC50, Vendor=0x7A14B060

Organization name: Seagate Technology

Organization address:

1280 Disc Drive

Shakopee MN 55379

UNITED STATES

 

Words per logical sector: 0.00

 

Security: SecuritySupported, EnhancedSecurityEraseSupported

 

  Device nominal form factor: 

NotReported

 

Current media serial:


 

 

I've also got a log file with about a day's worth of fully enabled logs here:


 

 

Thanks for your help.

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