KevK

Thanks Christopher.

Just to clarify, the above details were captured with only USB checked - as per the image in the first post.

Hi Christopher, Here is the text from the "SMART Attributes" entry: Smart attributes for device: 1 Version: 10 Offline data collection status: NeverStartted Self-test execution status: PreviousCompletedNoErorrOrNoTestRun Self-test percent remaining: 0 To complete off-line data collection: 00:02:08 Off-line data collection capability: ExecuteOffLineImmediate, Vendor1, SelfTest, ConveyanceSelfTest, SelectiveSelfTest SMART capability: SmartAutoSaveOnPowerModeSwitch, SmartEnableDisableAndAttributeAutosaveSupported Error logging capability: True Short self-test polling time: 00:01:00 Extended self-test polling time: 00:01:00 Conveyance self-test polling time: 00:02:00 Attributes: 24 1: 111 [0x0000023C8CB0] 3: 93 [0x000000000000] 4: 100 [0x00000000003B] 5: 100 [0x000000000000] 7: 62 [0x0000001A4833] 9: 99 [0x000000000667] 10: 100 [0x000000000000] 12: 100 [0x000000000009] 183: 100 [0x000000000000] 184: 100 [0x000000000000] 187: 100 [0x000000000000] 188: 100 [0x000000000000] 189: 100 [0x000000000000] 190: 67 [0x0000271D0021] 191: 100 [0x000000000000] 192: 100 [0x000000000000] 193: 78 [0x00000000B1BD] 194: 33 [0x001700000021] 197: 100 [0x000000000000] 198: 100 [0x000000000000] 199: 200 [0x000000000000] 240: 100 [0x8AB20000020E] 241: 100 [0x00022D549860] 242: 100 [0x00085232927C] Checksum valid: True The output from the "Smart Thresholds" is: Smart thresholds for device: 1 Thresholds: 24 1: 6 3: 0 4: 20 5: 10 7: 30 9: 0 10: 97 12: 20 183: 0 184: 99 187: 0 188: 0 189: 0 190: 45 191: 0 192: 0 193: 0 194: 0 197: 0 198: 0 199: 0 240: 0 241: 0 242: 0 Checksum valid: True The output from the "Identity" is Summary of \\.\PHYSICALDRIVE1: SATA compliance: Sata SATA spec: SATA Rev 3.1 SATA speed: 3.0 Gbps of 6.0 Gbps Max PATA speed: DMA mode: Ultra DMA Mode 6 UDMA mode: Ultra DMA Mode 6 Multiword DMA mode: Multiword DMA Mode 2 Major version: ACS-2 Sector count: 7,814,037,168.00 TRIM Support: CoveNativeSafe.Info.AtapiIdentify+ Identification of \\.\PHYSICALDRIVE1: Model: ST4000DM000-1F2168 (0x53, 0x54, 0x34, 0x30, 0x30, 0x30, 0x44, 0x4D, 0x30, 0x30, 0x30, 0x2D, 0x31, 0x46, 0x32, 0x31, 0x36, 0x38) Firmware: CC54 Serial number: Z302XQTM ATAPI major version: ATA_ATAPI_4, ATA_ATAPI_5, ATA_ATAPI_6, ATA_ATAPI_7, ATA8_ACS, ACS_2 ATAPI minor version: 31 Logical cylinders: 16383 Logical heads: 16 Logical sectors per track: 63 Commands supported 1: Smart, SecurityMode, MandatoryPowerManagement, WriteCache, LookAhead, HostProtectedArea, WriteBuffer, ReadBuffer Commands supported 2: DownloadMicrocode, AdvancedPowerManagement, PowerUpInStandby, SetFeaturesSubCommandRequiredToSpinupAfterPowerup, SetMaxSecurityExtension, _48BitAddress, DeviceConfigurationOverlay, MandatoryFlushCache, FlushCacheExt, AlwaysPresent Commands supported 3: SmartErrorLogging, SmartSelfTest, GeneralPurposeLoggingFeature, WriteDmaFuaExtAndWriteMultipleFuaExt, _64BitWorldWideName, AlwaysPresent Commands supported 4: WriteReadVerify, WriteUncorrectable, ReadWriteDmaExtGplOptional, SegmentForDownloadMicrocode, AlwaysPresent Commands enabled 1: Smart, MandatoryPowerManagement, WriteCache, LookAhead, HostProtectedArea, WriteBuffer, ReadBuffer Commands enabled 2: DownloadMicrocode, AdvancedPowerManagement, _48BitAddress, DeviceConfigurationOverlay, MandatoryFlushCache, FlushCacheExt, CommandSet4Valid Commands enabled 3: SmartErrorLogging, SmartSelfTest, GeneralPurposeLoggingFeature, WriteDmaFuaExtAndWriteMultipleFuaExt, _64BitWorldWideName, AlwaysPresent Commands enabled 4: WriteUncorrectable, ReadWriteDmaExtGplOptional, SegmentForDownloadMicrocode, AlwaysPresent Capabilities 1: DmaSupported, LbaSupported, IordyMayBeDisabled, IordySupported, StandbyTimerValuesSupported Capabilities 2: AlwaysPresent Trusted computing: AlwaysSet Maximum logical sectors: 268,435,455.00 Additional supported: ReservedIeee1667 Queue depth: 32 SATA capabilities: SataGen1SignalingSpeed_1_5_Gbs, SataGen2SignalingSpeed_3_0_Gbs, SataGen3SignalingSpeed_6_0_Gbs, Ncq, SataPhyEventCountersLog, ReadLogDmaExtAsEquivalentOfReadLogExt SATA features supported: DmaSetupAutoActivation, InitiatingPowerManagement, SoftwareSettingsPreservation SATA features enabled: SoftwareSettingsPreservation Multiword DMA: MultiwordDma0Supported, MultiwordDma1Supported, MultiwordDma2Supported UltraDMA: UdmaMode0Supported, UdmaMode1Supported, UdmaMode2Supported, UdmaMode3Supported, UdmaMode4Supported, UdmaMode5Supported, UdmaMode6Supported, UdmaMode6Selected Advanced power management: MaximumPerformance (8080) Automatic acoustic management: [CURRENT] IntermediateAcousticManagentLevels (D0) [DEFAULT] IntermediateAcousticManagentLevels (D0) Sector count (LBA): 7,814,037,168.00 Logical sectors / physical: 8 (Flags: 0x6000) World wide name: 0x5000C5007A14B060 (Authority=0x5, Organization=0xC50, Vendor=0x7A14B060 Organization name: Seagate Technology Organization address: 1280 Disc Drive Shakopee MN 55379 UNITED STATES Words per logical sector: 0.00 Security: SecuritySupported, EnhancedSecurityEraseSupported Device nominal form factor: NotReported Current media serial: I've also got a log file with about a day's worth of fully enabled logs here: https://app.box.com/s/zs0b7tztafup34ptpnzje1lvtu722fr5 Thanks for your help.

Hi, I have an Intel NUC5i3RYH Rock Canyon i3-5010U system with two 4 Bay Silverstone TS431U USB 3 enclosures. These enclosures are connected to the NUC by USB 3. I have three 4TB Seagate ST4000DM drives in one enclosure and two 3TB ST3000DM in the other enclosure. Stablebit Scanner does not show any SMART data for any of these drives. If I run the Direct I/O test application (latest one from stablebit website) and select the USB checkbox then I get the following result (please see attached image).. Looking at dive details (Identity elipses) it looks to be getting the drive details (serial number etc) OK. However Scanner never shows the serial number on the drive details page. Looking at the SMART attributes elipses (non WMI) - there appears to be SMART data there also, but the scanner claims it cannot get SMART data. I've turned on verbose logging for everything - I'll let that run overnight as hopefully it will provide more information. The Direct I/O test appears to show that SMART data is obtainable when the USB option is selected - but scanner seems to think no SMART data is available. Any help much appreciated. Thanks Kev