DrivePool disappeared on first nights use

[Westy]

Hi,

 

So, I installed DrivePool yesterday on my MediaPortal box (Windows 8.1 Pro) so I could move from using a single 1Tb drive to using a collection of old drives from my DroboPro (a few 750Gb).

 

All seemed good, I created my pool with 3 empty drives and copied everything from the single drive on to it (since when I tried to start with the existing drive it didn't show any of the files...).

Despite starting with the existing drive not working as you said I thought probably just a glitch, so proceed to wipe the old drive and add it to the pool.

 

Everything seemed fine. Excellent.

 

Now, I have an archive of old recorded TV on my DroboPro, which is attached to a Windows Server 2012 box.

This is around 800Gb of data.

 

So, around midnight last night I kicked off a robocopy, initiated from my server, to copy the content onto the drive pool, and left it chugging away overnight.

This morning I've logged onto the box and see that the share has disappeared (so robycopy is retrying), so I log onto the DrivePool host and see that the drive pool has gone (effectively). The drive is in explorer but has no size.

 

I've tried restarting the drivepool service, but it's hanging when trying to stop.

Tried killing the process, but nothing.

Tried rebooting the box... nope, no dice, it won't restart.

 

I am at work, remoted in using TeamViewer, so cannot physically power off the box... until I can get it sorted the house is without TV.

 

I suppose my first question is, why can't I kill it?

My second question is why has the pool just died?

 

I need this to be up 24/7. If there is a problem then I'd have hoped for a mail from it (I set up mail notifications).

 

Is this the wrong software for me? Is it not robust yet?

 

Cheers,

Westy

 

 

Edit:

Ah, it rebooted eventually.

 

My question remains though, why did it disappear?

[Westy]

Have now enabled logging, although can't find a log file... guess will see if it happens again.

[Christopher (Drashna)]

Based on what you describe, it sounds like one or more disks are missing.

 

Do you have any antivirus, backup, or disk tools installed?

And could you do this: http://wiki.covecube.com/StableBit_DrivePool_Q2159701

 

Could you make sure that all the pooled drives are present and accessible?

 

If not, then the drive in question is the cause of the problem.

 

 

If they are attached, could you install this build:

http://dl.covecube.com/DrivePoolWindows/beta/download/StableBit.DrivePool_2.2.0.625_x64_BETA.exe

[Westy]

Hi,

 

Thanks for responding.

 

It's been fine since that first night, and have managed to copy the 800Gb to it (by pushing from the server using robocopy).

 

None of the drives should have gone missing, given that it's a desktop machine with fixed disks.

For AV I just use Windows Security Essentials. No backup or other disk tools installed that I'm aware of (and machine is a fairly recent build).

 

I seem to have more filesystem filters that what that article expects?

 

Filter Name                     Num Instances    Altitude    Frame

------------------------------  -------------  ------------  -----

WdFilter                               12       328010         0

luafv                                   1       135000         0

npsvctrig                               1        46000         0

FileInfo                               12        45000         0

Wof                                     0        40700         0

 

Do I need that beta, or should I find out what the filesystem filters are first?

 

Cheers,

Westy

[Christopher (Drashna)]

Those are all normal filters.

(WdFilter is MSE, luafv is the UAC filter, npsvctrig is for .NET I believe, FileInfo .... is what it sounds like, and WoF is a microsoft filter as well (for WIM file mounting, IIRC)).

 

So you should be good there.

If this continues to happen, could you enable file system logging and reproduce the issue?

http://wiki.covecube.com/StableBit_DrivePool_2.x_Log_Collection

This is kernel level tracing, and should be able to cature what exactly is going on.

 

 

Also, could you open a ticket (https://stablebit.com/Contact) and export the "System" section of the Event Viewer (run "eventvwr.msc") logs?

Just in case there is a disk or controller that is crashing/rebooting on you?

[Westy]

Hi again,

 

Thanks for getting back to me.

 

Sounds like my filesystem filters are fine then, so that's good.

I enabled filesystem logging after I got it back up and running so hopefully will be covered if it happens again.

 

I'll grab the event viewer logs for you and attach to a ticket.

 

Cheers,

Westy

[Westy]

Posted ticket, Contact Request 1392935

 

Thanks for your help; is appreciated.

[Christopher (Drashna)]

Thank you. And I've responded to the ticket already.