Disk Details showing old drive

[Innocuous]

Hi,

 

I recently upgraded an old Samsung 2TB drive to a 4TB WD Red drive. For some reason DriveScanner has not registered the change in disk details, within the smart data functionality or disk interpretation rules.

 

Can anyone tell me how to force Scanner to refresh its information?

 

Jon

 

FYI - Disk Management seems to be getting the data ok from the drive. 

[Christopher (Drashna)]

That's odd. StableBit Scanner should automatically refresh the data. 

 

Could you grab the error reports from the system, just in case?

http://wiki.covecube.com/StableBit_Scanner_for_Windows_Error_Reports

 

 

Also, the easiest way to force it to refresh the data is to restart the StableBit Scanner service. Run "services.msc" to do so.

[Innocuous]

Now sent, Thx

[Innocuous]

Now sent, Thx

 

 

Hi,

 

Is there any update on this issue? What can I do to clear and reset the smart data?

 

Jon

[Christopher (Drashna)]

Innocuous,

 

Where did you send the logs to?

I don't see them on our box.com account (where the upload forms send them to), and I don't recall seeing a ticket about this.

 

 

Also, if restarting the service doesn't help.... then resetting the settings should definitely fix it. However, you'll lose all the settings for Scanner.

http://wiki.covecube.com/StableBit_Scanner_Q4200749