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deh2k7

Background Service not starting after upgrade

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I upgraded today to the latest version - 2.4.0.2929 from an older version that was working great.  Since upgrading, the background service appears to no longer be starting.  I have tried removing the addon, rebooting, and reinstalling the addon, followed by another reboot by I get the same issue.

 

If I manually start the ScannerService.exe found in "C:\Program Files (x86)\StableBit\Scanner" I get a command prompt window with the scanner running and eventually I get information like before in the Dashboard.  However, after this manual start, it takes at least 5-10 minutes before information appears.

 

What information can I provide to assist with debugging this issue?  Other than the upgrade from 2.3.1.2859, nothing else has changed.

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I have already answered this for you. But so others can see it, and to make sure you do as well:

 

Assuming the service is there (in services.msc), try resetting the settings for Scanner:

http://wiki.covecube.com/StableBit_Scanner_Q4200749

After doing that, reboot the server.

 

If that doesn't help, then try this:

http://wiki.covecube.com/StableBit_Scanner_Q8964978

And after doing that, reboot, and then try installing the Add-In again.

 

If those don't help, let us know right away

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