Vantec HX4R drops connection

[AndrewC]

Hi just wondering if anyone else has noticed this problem.  Whenever I install or run Scanner, on a WHS box or windows 8 it disconnects the drives in the 4 bay USB storage.  I have tried the beta version, same issue.  I have run the directio program and attached the screenshot.  Any ideas?

 

Thanks for your help./

[AndrewC]

Same thing occurs if I  have it hooked up via esata as well.

[Christopher (Drashna)]

Could you right click on the "drive" in question, and select "Disk settings". Check the "Do not query SMART data" box. and hit "OK". After doing this, does it help with the device's stability?

[AndrewC]

Strangely it seems to have stabilized by itself on the esata...  will monitor

[Christopher (Drashna)]

That's definitely... odd. If it does come back.... please do the above. Also, you may want to check the "System" event viewer logs to see if there is a disk or controller error that shows up.