No smart data, other tools can access it no problem, license borked also

[JHunt]

I cannot get any smart data, hdsentinel, and crystaldiskinfo both have no issue accesing it.  The drives are connected to my x570 elite motherboard and it is in ahci mode.  It used to work until I updated my bios, which killed my licensing for both scanner and drivepool, and basically bricked both programs.

I think I've gotten them back up and running by deleting the settings folders, though I can no longer activate, so at this point I'm pretty close to just uninstalling both in frustration and after having my computer bricked for a day with no support response.  

Is there any way to get the smart data back working? i've messed with the advanced settings and nothing seems to do anything noticable, but its also unclear if it takes effect immediately, or if there is some other action required to refresh the app.

Thanks!

 

[Christopher (Drashna)]

I'm sorry that I missed this. 

Are you still having this issue? 

[Bob Headrick]

@Christopher (Drashna) I was having the issue with SMART data not available, your solution here resolved my issue.