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tomb10

Scanner Service won't start

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Scanner take 50 sec or so trying to connect to the service, then tries to start the service.  Then I get this message.  I don't know why scanner thinks this is a remote computer.  This was working fine.  I just noticed it today when I tried to start scanner but it could have started a few days ago.  I think I was running beta 3166 or 3168.  Rebooting didn't help.  I uninstalled and then installed 3175 beta but the problem is still there.  The only thing that has changed in the last few days was on 5/18.  KB4103729 was installed which updated Windows 10 to 1709 build 16299.431.

thanks,

tom

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I had already uninstalled scanner.  I deleted the folders per the article above and installed the 3178 beta.  It's working now.  Sorry I can't say whether it was the reset or the newer beta that fixed the problem.

thanks,

tom

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Okay.  We did recently change the settings store format from an encrypted format, to a hybrid format (encrypted licensing info, and JSON for everything else).

However, a conversion is necessary, and it sounds like it may have choked on that part.  Resetting would have fixed that, via brute force. 

But the newer format should be much more resilient, and less prone to this sort of issue.

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A similar problem is back.  After I installed 3178 everything worked and scanner scanned all my disks.  I don't open scanner very often but when I opened it today (the first time since it was fixed) I see this.

382264428_Screenshot2018-06-1211_49_15.jpg.357510cce03594cb07c1720463687485.jpg

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  1. net stop ScannerService
    • Scanner not started
  2. Delete everything in C:\ProgramData\StableBit Scanner.
  3. Delete everything in %AppData%\Roaming\StableBit Scanner.
    • After this step, scanner immediately came back without rebooting the system
    •  

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It's already doing it again.  I rebooted for today's patch Tuesday update and it started again.  I don't understand why it thinks it needs data from the remote computer.  I only have scanner installed on one computer and I manage it from that computer.  I've always had remote management turned off.  Maybe I should go back to 2.5.2.3103.  That worked fine for a long time.

thanks,

tom

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To be honest/blunt, it's not the "remote data" that is the issue.  That warning it pretty common, and harmless.  Something else is going on here, and cuasing this issue. 

I think it may be a good idea to do this: http://wiki.covecube.com/StableBit_Scanner_Q8964978B

And if that doesn't help, run the StableBit Troubleshooter while it's in the "bad state"
http://wiki.covecube.com/StableBit_Troubleshooter

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Hi,

I did everything in Q8964978B but then I installed 3103 which had always worked for me.  It seems to be working fine.  I'll let you know if it breaks.  I think there is something post 3156 that is causing this problem.  I had gone to 3156 to get the NVMe warnings and then to 3175 to get the ignore (this is where the scanner service not starting began) and then to 3178 to try and fix it.

thanks,

-tom

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