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    • Christopher (Drashna)

      Getting Help   11/07/17

      If you're experiencing problems with the software, the best way to get ahold of us is to head to https://stablebit.com/Contact, especially if this is a licensing issue.    Issues submitted there are checked first, and handled more aggressively. So, especially if the problem is urgent, please head over there first. 
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Stablebit Not Detecting New Disks


I have been playing around with Stablebit for little over a month and I continue to run into the same problem.  Adding new disks rarely show up in the disk list or some are skipped entirely.  I will have 10 drives in and stablebit will skip over a few of them, such as disk 4,5,8. 


I usually average about 3-5 drives in my array that are detected by the OS but not stablebit. 


Any advice would be greatly appreciated


Thank you. 


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What do you mean "skip"? 


As they don't show up in the list at all?  

Or they don't scan the disks?  




That said, if these are CloudDrive disks, the surface scan is automatically disabled (otherwise, it would force downloading the entire content of each drive every month).


Also, check to make sure that the scanning isn't disabled in the "Disk Settings" for each disk.


And are these ReFS formatted disks?



Also, could you run this:


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They do not show up in the list at all.  They are not CloudDrive Disks and they are not Refs formatted.  


Thank you for the link.  I will try the troubleshooter.


Thank you for the prompt response.  

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