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ryrobes

Scanner service (2.4.0.2928) repeatedly crashes - Win 8.1 x64

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Hi all,

 

Installs fine - service runs momentarily, then always crashes. Windows Event log shows an Error entry and then 2 Information entries. On occasion I will get an error dialog saying that it cannot connect to IPC, otherwise it just keeps restarting and attempting to connect to the service.

 

I tried the beta, but I wasn't even able to get it fully installed without hanging.

 

Any ideas would be helpful. Thanks everyone.

 

Also, the report file mentioned in the Info event is attached (if that is of any use).

 

Error (Event ID 1000):

Faulting application name: Scanner.Service.exe, version: 2.4.0.2928, time stamp: 0x51c08080
Faulting module name: MSVCR80.dll, version: 8.0.50727.8428, time stamp: 0x520b1060
Exception code: 0xc000000d
Fault offset: 0x0001477d
Faulting process id: 0x19a0
Faulting application start time: 0x01ced456130d027c
Faulting application path: C:\Program Files (x86)\StableBit\Scanner\Service\Scanner.Service.exe
Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.8428_none_d08a11e2442dc25d\MSVCR80.dll
Report Id: 54d0ba17-4049-11e3-be8b-b8ac6fccfd72
Faulting package full name: 
Faulting package-relative application ID: 

 

Information (Event ID 1001):

Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0


Problem signature:
P1: Scanner.Service.exe
P2: 2.4.0.2928
P3: 51c08080
P4: MSVCR80.dll
P5: 8.0.50727.8428
P6: 520b1060
P7: 0001477d
P8: c000000d
P9: 00000000
P10: 


Attached files:


These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Scanner.Service._d61ae16a75eb6171aba40bf654aab686d24088_f8b6f644_084c1490


Analysis symbol: 
Rechecking for solution: 0
Report Id: 54d0ba17-4049-11e3-be8b-b8ac6fccfd72
Report Status: 4100
Hashed bucket: 
Fault bucket -343816721, type 5
Event Name: BEX
Response: Not available
Cab Id: 0


Problem signature:
P1: Scanner.Service.exe
P2: 2.4.0.2928
P3: 51c08080
P4: MSVCR80.dll
P5: 8.0.50727.8428
P6: 520b1060
P7: 0001477d
P8: c000000d
P9: 00000000
P10: 


Attached files:


These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Scanner.Service._d61ae16a75eb6171aba40bf654aab686d24088_f8b6f644_05781665


Analysis symbol: 
Rechecking for solution: 0
Report Id: 54d0ba17-4049-11e3-be8b-b8ac6fccfd72
Report Status: 0
Hashed bucket: 73cc220b316df2ec8559735716603f2a

 

Report.wer.txt

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3 answers to this question

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I'm sorry to hear that you're having issues with Scanner.

 

Since I'm assuming that this is a clean install, and you haven't set up an "advanced config file" for your system, could you do this then?

http://wiki.covecube.com/StableBit_Scanner_for_Windows_Error_Reports

 

After grabbing those, could you uninstall scanner, reset the settings and then reinstall?

(to reset the settings: http://wiki.covecube.com/StableBit_Scanner_Q4200749 )

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I'm sorry to hear that you're having issues with Scanner.

 

Since I'm assuming that this is a clean install, and you haven't set up an "advanced config file" for your system, could you do this then?

http://wiki.covecube.com/StableBit_Scanner_for_Windows_Error_Reports

 

After grabbing those, could you uninstall scanner, reset the settings and then reinstall?

(to reset the settings: http://wiki.covecube.com/StableBit_Scanner_Q4200749 )

 

Done. Same issue. Oddly enough, there are no files in the ErrorReports directory.

 

I can start the service manually and it will run briefly (even flash the interface in the client for a second) before it stops again.

 

Any other things to try?

 

Thanks!

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