Cannot mount drives from Box provider (server is throttling us)

[chiamarc]

I cannot even mount any drives with pending data at this point. This is in the service log and on this and other machines it just keeps getting longer (I think it was up to several hours at one point). Do you know if there have been any changes at Box? Please advise:
 

0:01:55.1: Information: 0 : [ServiceStoreSynchronization] Initial synchronization complete.
0:01:55.1: Information: 0 : Adding firewall rule 'StableBit Cloud - UDP (CloudDrive.Service.exe)'.
0:01:55.2: Information: 0 : [Main] Starting notifications...
0:01:55.3: Information: 0 : [Main] Starting BitLocker...
0:01:55.4: Information: 0 : [Main] Enumerating disks...
0:01:55.5: Information: 0 : [SignalClient.Controller] Connected to 173.68.147.210:34160.
0:01:55.5: Information: 0 : [ServiceStoreSynchronizationSignal] [signal] Connected to Signal server (173.68.147.210:34160).
0:01:56.0: Information: 0 : [ServiceStoreSynchronization:27] [change-tracking] Set CloudServiceInfo on cloud (Result=Saved, LocalCloudRevision=, CloudRevision=1)
0:01:56.0: Information: 0 : [ServiceStoreSynchronization:27] [change-tracking] SetBatch on cloud (T=00:00:00.1781305)
0:01:56.1: Information: 0 : [ServiceStoreSynchronization:27] [change-tracking] Set UpdateInfo on cloud (Result=Saved, LocalCloudRevision=187, CloudRevision=188)
0:01:56.1: Information: 0 : [ServiceStoreSynchronization:27] [change-tracking] Set UpdateInfo on cloud (Result=Saved, LocalCloudRevision=277, CloudRevision=278)
0:01:56.1: Information: 0 : [ServiceStoreSynchronization:27] [change-tracking] Set UpdateInfo on cloud (Result=Saved, LocalCloudRevision=727, CloudRevision=728)
0:01:56.1: Information: 0 : [ServiceStoreSynchronization:27] [change-tracking] SetBatch on cloud (T=00:00:00.1627609)
0:01:56.1: Information: 0 : [ServiceStoreSynchronizationSignal:18] [signal] Cloud storable 0x3ab8b3c3d6c5fac1070e41136c9c21548f67b485 changed (CloudRevision=278).
0:01:56.2: Information: 0 : [ServiceStoreSynchronizationSignal:25] [signal] Cloud storable 0x6fcdb1ee9ababd38601c473df38c947206b7daab changed (CloudRevision=188).
0:01:56.2: Information: 0 : [ServiceStoreSynchronizationSignal:5] [signal] Cloud storable 0x60674b24d33d720f08a81e39f1eac17b56dd8b4a changed (CloudRevision=728).
0:02:02.6: Information: 0 : [Disks] Updating disks / volumes...
0:02:03.4: Information: 0 : [Main] Updating free space...
0:02:03.4: Information: 0 : [Main] Service started.
0:02:03.4: Information: 0 : [Main] Synchronizing cloud drives...
0:02:05.4: Information: 0 : [CloudDrives] Synchronizing cloud drives...
0:02:05.5: Information: 0 : [CloudDrives] Valid encryption key specified for cloud part 3b9fdbb9-b92f-43e2-a148-f6b32737475c.
0:02:07.0: Information: 0 : [ServiceStoreSynchronization:46] [change-tracking] Set CloudProviderInfo on cloud (Result=Saved, LocalCloudRevision=, CloudRevision=1)
0:02:07.0: Information: 0 : [ServiceStoreSynchronization:46] [change-tracking] Set CloudDriveInfo on cloud (Result=Saved, LocalCloudRevision=, CloudRevision=1)
0:02:07.0: Information: 0 : [ServiceStoreSynchronization:46] [change-tracking] Set CloudDiskStatisticsInfo on cloud (Result=Saved, LocalCloudRevision=, CloudRevision=1)
0:02:07.0: Information: 0 : [ServiceStoreSynchronization:46] [change-tracking] Set CloudDriveStatusInfo on cloud (Result=Saved, LocalCloudRevision=, CloudRevision=1)
0:02:07.0: Information: 0 : [ServiceStoreSynchronization:46] [change-tracking] Set CloudMountingInfo on cloud (Result=Saved, LocalCloudRevision=, CloudRevision=1)
0:02:07.0: Information: 0 : [ServiceStoreSynchronization:46] [change-tracking] Set CloudUnmountableInfo on cloud (Result=Saved, LocalCloudRevision=, CloudRevision=1)
0:02:07.0: Information: 0 : [ServiceStoreSynchronization:46] [change-tracking] SetBatch on cloud (T=00:00:00.3990282)
0:02:13.8: Warning: 0 : [ApiBox] Server is throttling us, waiting recommended 1,716,000ms and retrying.

 

[chiamarc]

It turns out that Box may have a new fair use policy that limits bandwidth per user to 1 TiB per month, even for unlimited accounts. 😠

[Christopher (Drashna)]

Has also been flagged in a ticket, and we're looking into handling.