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    • Christopher (Drashna)

      Getting Help   11/07/17

      If you're experiencing problems with the software, the best way to get ahold of us is to head to https://stablebit.com/Contact, especially if this is a licensing issue.    Issues submitted there are checked first, and handled more aggressively. So, especially if the problem is urgent, please head over there first. 

Wonderwhy

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  1. I installed StableBit DrivePool on my laptop to see if the Cloud entry of the log occurs, but no luck. I resetted the service and restarted the coumputer, and no entry showed up...
  2. StableBit CloudDrive is not and was never installed on both machines. Very strange...
  3. Hey Christopher, thank you for your message! I installed the new version, checked "NoWmi" and "Unsafe", but it still does not work... Do you know why my 2 machines choose different passthrough methods? Why does one machine have a Cloud entry in the LOG which chooses the passthrough format and the other one does not?
  4. Hey, I recently bought my first USB 3.0 enclosure for my old HDD and noticed with the Scanner running on my HTPC (Win 7 x64) on the last stable version and the newest beta 3103 (with no WMI and no unsafe IO) that the SMART attributes could not be read: According to the LOG, I think it somehow chooses to use the ScsiPassthroughJmicron method: Scanner.Service.exe Information 0 [Disks] Creating disk... 2018-04-14 09:25:14Z 66476300502 Scanner.Service.exe Information 0 [DiskInfo] Opening ATA pass-through... 2018-04-14 09:25:14Z 66476301483 Scanner.Service.exe Information 0 [DiskInfo] Creating '\\.\PHYSICALDRIVE7'... 2018-04-14 09:25:14Z 66476304597 Scanner.Service.exe Information 0 [Cloud] Looked up USB pass-through method for 'CoveNativeSafe.Info.HardwareId'. ScsiPassthroughJmicron (Cloud:ScsiPassthroughJmicron) 2018-04-14 09:25:15Z 66478600433 Scanner.Service.exe Information 0 [DiskInfo] Querying disk identification via. ATA... 2018-04-14 09:25:15Z 66478601529 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with SCSI pass through (Jmicron)... 2018-04-14 09:25:15Z 66478608890 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query CDB with SCSI pass through... 2018-04-14 09:25:15Z 66478614237 Scanner.Service.exe Information 0 [AtaPassThrough] SCSI pass through CDB query succeeded. 2018-04-14 09:25:15Z 66478692599 Scanner.Service.exe Information 0 [AtaPassThrough] While querying drive via SCSI pass through (Jmicron). Cannot determine bridge port to use. IsPort1 = False, IsPort2 = False. 2018-04-14 09:25:15Z 66478693799 Scanner.Service.exe Warning 0 [AtaPassThrough] ATA pass-through query failed. Command=236, Tried: ScsiPassthroughJmicron 2018-04-14 09:25:15Z 66478697537 Scanner.Service.exe Information 0 [DiskInfo] Could not query for disk identification via. ATA. 2018-04-14 09:25:15Z 66478698814 Scanner.Service.exe Information 0 [DiskInfo] Starting performance sampling... 2018-04-14 09:25:15Z 66478701001 Scanner.Service.exe Information 0 [DiskInfo] Starting SMART services... 2018-04-14 09:25:15Z 66478702335 Scanner.Service.exe Information 0 [Disks] Querying WMI for disk controllers, given PNP device id 'USBSTOR\DISK&VEN_USB&PROD_3.0&REV_0508\0000000000080&0'... 2018-04-14 09:25:15Z 66478704557 Scanner.Service.exe Information 0 [Disks] Adding new disk controller 'PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&299066B9&0&00E6'... 2018-04-14 09:25:15Z 66480116468 Scanner.Service.exe Information 0 [Disks] Disk added. 2018-04-14 09:25:15Z 66480121860 Scanner.Service.exe Information 0 [Scheduler] Scheduler updating running scans... 2018-04-14 09:25:15Z 66480123167 Scanner.Service.exe Information 0 [Scheduler] Not in automatic mode. 2018-04-14 09:25:15Z 66480154224 Scanner.Service.exe Information 0 [SmartDiskInfo] SMART data NOT found for USBSTOR\DISK&VEN_USB&PROD_3.0&REV_0508\0000000000080&0 2018-04-14 09:25:23Z 66505408917 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with ATA pass through... 2018-04-14 09:25:28Z 66525435472 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass through query succeeded. 2018-04-14 09:25:28Z 66525800088 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass-through query succeeded. Command=229, Tried: , Succeeded: AtaPassThrough 2018-04-14 09:25:28Z 66525801219 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with ATA pass through... 2018-04-14 09:25:35Z 66549361045 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass through query succeeded. 2018-04-14 09:25:35Z 66549708919 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass-through query succeeded. Command=176, Tried: , Succeeded: AtaPassThrough 2018-04-14 09:25:35Z 66549710297 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with ATA pass through... 2018-04-14 09:25:35Z 66549711550 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass through query succeeded. 2018-04-14 09:25:35Z 66549734662 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass-through query succeeded. Command=176, Tried: , Succeeded: AtaPassThrough 2018-04-14 09:25:35Z 66549735731 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with ATA pass through... 2018-04-14 09:25:35Z 66549737551 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass through query succeeded. 2018-04-14 09:25:35Z 66549760851 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass-through query succeeded. Command=176, Tried: , Succeeded: AtaPassThrough 2018-04-14 09:25:35Z 66549761931 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with ATA pass through... 2018-04-14 09:25:35Z 66549763434 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass through query succeeded. 2018-04-14 09:25:35Z 66549774429 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass-through query succeeded. Command=176, Tried: , Succeeded: AtaPassThrough 2018-04-14 09:25:35Z 66549775412 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with ATA pass through... 2018-04-14 09:25:35Z 66549777977 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass through query succeeded. 2018-04-14 09:25:35Z 66549787655 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass-through query succeeded. Command=47, Tried: , Succeeded: AtaPassThrough 2018-04-14 09:25:35Z 66549788742 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with ATA pass through... 2018-04-14 09:25:35Z 66549790039 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass through query succeeded. 2018-04-14 09:25:36Z 66549919736 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass-through query succeeded. Command=63, Tried: , Succeeded: AtaPassThrough 2018-04-14 09:25:36Z 66549920440 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with ATA pass through... 2018-04-14 09:25:36Z 66549921168 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass through query succeeded. 2018-04-14 09:25:36Z 66549944278 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass-through query succeeded. Command=47, Tried: , Succeeded: AtaPassThrough 2018-04-14 09:25:36Z 66549944721 I was running the DirectIO program and the Jmicron method does not work to read SMART attributes, the only methods that work are the ScsiPassthrough and ScsiPassthrough48: I then installed the Scanner on my laptop (Win 10 x64) with the same settings as on my HTPC (no WMI and no unsafe IO). On the last stable version the SMART attributes could not be read, but on the newest beta 3103 they can be read: According to the LOG, I think it chooses to use the ScsiPassthrough method: Scanner.Service.exe Information 0 [Disks] Creating disk... 2018-04-14 09:42:32Z 437934817599 Scanner.Service.exe Information 0 [DiskInfo] Opening ATA pass-through... 2018-04-14 09:42:32Z 437934818786 Scanner.Service.exe Information 0 [DiskInfo] Creating '\\.\PHYSICALDRIVE2'... 2018-04-14 09:42:32Z 437934823376 Scanner.Service.exe Information 0 [DiskInfo] Querying disk identification via. ATA... 2018-04-14 09:42:32Z 437934824018 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with ATA pass through... 2018-04-14 09:42:32Z 437934824863 Scanner.Service.exe Information 0 [AtaPassThrough] Error querying drive via ATA pass through. Error=1 2018-04-14 09:42:32Z 437934826982 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with SCSI pass through... 2018-04-14 09:42:32Z 437934827577 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query CDB with SCSI pass through... 2018-04-14 09:42:32Z 437934828020 Scanner.Service.exe Information 0 [AtaPassThrough] SCSI pass through CDB query succeeded. 2018-04-14 09:42:32Z 437934830007 Scanner.Service.exe Information 0 [AtaPassThrough] SCSI pass through query succeeded. 2018-04-14 09:42:32Z 437934830410 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass-through query succeeded. Command=236, Tried: AtaPassThrough, Succeeded: ScsiPassthrough 2018-04-14 09:42:32Z 437934830816 Scanner.Service.exe Information 0 [DiskInfo] Comparing disk signatures... 2018-04-14 09:42:32Z 437934831349 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with SCSI pass through... 2018-04-14 09:42:32Z 437934832068 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query CDB with SCSI pass through... 2018-04-14 09:42:32Z 437934832575 Scanner.Service.exe Information 0 [AtaPassThrough] SCSI pass through CDB query succeeded. 2018-04-14 09:42:32Z 437934835694 Scanner.Service.exe Information 0 [AtaPassThrough] SCSI pass through query succeeded. 2018-04-14 09:42:32Z 437934836136 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass-through query succeeded. Command=32, Tried: , Succeeded: ScsiPassthrough 2018-04-14 09:42:32Z 437934836548 Scanner.Service.exe Information 0 [DiskInfo] ATA query accepted. Disk signature is same (or not available). NativeSig='0' 2018-04-14 09:42:32Z 437934837037 Scanner.Service.exe Information 0 [DiskInfo] Starting performance sampling... 2018-04-14 09:42:32Z 437934837889 Scanner.Service.exe Information 0 [DiskInfo] Starting SMART services... 2018-04-14 09:42:32Z 437934838684 Scanner.Service.exe Information 0 [Disks] Querying WMI for disk controllers, given PNP device id 'SCSI\DISK&VEN_USB&PROD_3.0\000000'... 2018-04-14 09:42:32Z 437934839651 Scanner.Service.exe Information 0 [Disks] Adding new disk controller 'USB\VID_152D&PID_0578\MSFT300000000000080'... 2018-04-14 09:42:32Z 437935964283 Scanner.Service.exe Information 0 [Disks] Adding new disk controller 'PCI\VEN_8086&DEV_1E31&SUBSYS_397717AA&REV_04\3&11583659&0&A0'... 2018-04-14 09:42:32Z 437935997285 Scanner.Service.exe Information 0 [Disks] Disk added. 2018-04-14 09:42:33Z 437936401234 Scanner.Service.exe Information 0 [Scheduler] Scheduler updating running scans... 2018-04-14 09:42:33Z 437936404478 Scanner.Service.exe Information 0 [Scheduler] Not in automatic mode. 2018-04-14 09:42:33Z 437936465604 Scanner.Service.exe Information 0 [SmartDiskInfo] SMART data found for SCSI\DISK&VEN_USB&PROD_3.0\000000 2018-04-14 09:42:34Z 437939529668 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with ATA pass through... 2018-04-14 09:42:38Z 437947562875 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass through query succeeded. 2018-04-14 09:42:38Z 437947571737 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass-through query succeeded. Command=229, Tried: , Succeeded: AtaPassThrough 2018-04-14 09:42:38Z 437947572993 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with ATA pass through... 2018-04-14 09:42:48Z 437972200271 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass through query succeeded. 2018-04-14 09:42:48Z 437972209238 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass-through query succeeded. Command=229, Tried: , Succeeded: AtaPassThrough 2018-04-14 09:42:48Z 437972209776 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with ATA pass through... 2018-04-14 09:42:48Z 437972210572 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass through query succeeded. 2018-04-14 09:42:48Z 437972228229 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass-through query succeeded. Command=176, Tried: , Succeeded: AtaPassThrough 2018-04-14 09:42:48Z 437972228670 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with ATA pass through... 2018-04-14 09:42:48Z 437972229136 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass through query succeeded. 2018-04-14 09:42:49Z 437973194885 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass-through query succeeded. Command=176, Tried: , Succeeded: AtaPassThrough 2018-04-14 09:42:49Z 437973196163 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with ATA pass through... 2018-04-14 09:42:49Z 437973198118 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass through query succeeded. 2018-04-14 09:42:49Z 437973344338 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass-through query succeeded. Command=176, Tried: , Succeeded: AtaPassThrough 2018-04-14 09:42:49Z 437973345764 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with ATA pass through... 2018-04-14 09:42:49Z 437973347438 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass through query succeeded. 2018-04-14 09:42:49Z 437973494735 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass-through query succeeded. Command=176, Tried: , Succeeded: AtaPassThrough 2018-04-14 09:42:49Z 437973496101 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with ATA pass through... 2018-04-14 09:42:49Z 437973498719 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass through query succeeded. 2018-04-14 09:42:49Z 437973505338 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass-through query succeeded. Command=47, Tried: , Succeeded: AtaPassThrough 2018-04-14 09:42:49Z 437973507157 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with ATA pass through... 2018-04-14 09:42:49Z 437973509230 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass through query succeeded. 2018-04-14 09:42:49Z 437973516003 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass-through query succeeded. Command=63, Tried: , Succeeded: AtaPassThrough 2018-04-14 09:42:49Z 437973517247 Scanner.Service.exe Information 0 [AtaPassThrough] Attempting to query with ATA pass through... 2018-04-14 09:42:49Z 437973518452 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass through query succeeded. 2018-04-14 09:42:49Z 437973525026 Scanner.Service.exe Information 0 [AtaPassThrough] ATA pass-through query succeeded. Command=47, Tried: , Succeeded: AtaPassThrough 2018-04-14 09:42:49Z 437973526242 I was running the DirectIO program on the laptop and sure enough, the same results as on the HTPC: Note: On my HTPC I am running the scanner for many years with multiple versions, maybe an old setting is messing with the scanner and therefore it uses the wrong method... Note #2: I have no problems reading SMART attributes with other SMART tools such as AIDA64 and CrystalDiskInfo. I hope you can help me! Best regards, Wonderwhy
  5. Save and reload disk control settings

    Hey, I have just found out that if powering off my system or removing my HDDs all "disk control" settings (AAM, APM and standby timer) get resetted. This is bad, because the defult load/unload cycle is just a few seconds with no standby, so this will wear out the HDD quite fast. Is it possible to implement a feature, which would reload the disk control settings (at the start of the Scanner service or when a new HDD is detected) for HDDs which are not able to save the disk control settings? Because there is no program which could reload the settings (in Windows at least) , this could be a unique selling point for the scanner Regards, Wonderwhy
  6. Scanner wakes up my HDD

    It seams to work now if "NoWmi" is enabled! In the log, the 10 second logs still appear (ATA pass-through query succeeded, Command=229), but they do not wake up the backup HDD. Furthermore, in the log it is stated, that the SMART update is being avoided because of the standby, which was not the case before the change. So I run now SMART updates without throttling (every minute), with the option "do not query SMART" enabled, the HDD stays in standby. (As I mentioned above, it goes to standby after just a few seconds, which does not bother me) But the "Query power mode directly from disk" must also be activated for this HDD, because otherwise the standby will not be detected and the HDD will start every minute again. Thank you very much for your help! Regards, Wonderwhy
  7. Scanner wakes up my HDD

    Yes, logs and behavior stop after stopping the scanner service. Should I upload the log in this thread?
  8. Scanner wakes up my HDD

    Yes, it is just the Scanner, I also looked into the logs and there are logs about commands every 10 seconds.
  9. Scanner wakes up my HDD

    Hey, I have the Stablebit Scanner for over a year and I really like it . Last week I changed my backup HDD to a bigger size when I noticed a strange bug. The HDD is a Samsung Spinpoint M8 1TB and it has a standby time of a few seconds (when I check "automatic stanby" in the disk control menu). The normal standy timer seams to have no effect. Although I checked "Do not query if the disk has spun down", I heard the starting of the HDD motor every minute! The Power option only changes between "Standby" and "Active" when I enable "Query power mode directly from disk", but then there is an access every 10 seconds from the scanner and so the HDD starts every 10 seconds.... .Also enabling the option "do not query SMART" for the HDD does not prevent the HDD from starting. I can now thottle the SMART queries to 60 minutes and/or make the HDD 24/7 without standby, but because it is just a backup HDD which makes a backup every day for 30min, both things don't seam right. Is there an option I have overseen? Thanks in advance! Regards, Wonderwhy
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