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Christopher (Drashna)

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Posts posted by Christopher (Drashna)

  1. Am I correct in assuming that these drives were blank/empty disks before adding them to the pool?

     

    If so, could you do this:

    http://wiki.covecube.com/StableBit_DrivePool_2.x_Log_Collection

    And try duplicating the .... duplication error.

     

    If they are not "brand new" or newly formatted, could you try running the WSS Troubleshooter and run the "Reset NTFS permissions on the pool", as the issue could be something as "simple" as misconfigured NTFS permissions.

    http://wiki.covecube.com/StableBit_DrivePool_Utilities

  2. Could you upload the said "saencryptedreport" files? Ideally to a support ticket (http://stablebit.com/contact/).

    http://wiki.covecube.com/StableBit_DrivePool_2.x_Error_Reports

     

    And that report is very specific to where it's failing/crashing, but as the extension indicates, it's encrypted.

     

    Also, could you stop the Scanner service, reset the settings and reboot, and see if that fixes the issue? (you'll have to reactivate)

    http://wiki.covecube.com/StableBit_Scanner_Q4200749

  3. Yeah, we don't add the existing files. In fact, we avoid touching your data at all. That's left up to you.

     

    And as Doug has said, the fastest way to migrate that data into the pool is to open that drive, show hidden files, and then copy everything into the hidden "PoolPart.xxxx" folder.  You may want to run the "remeasure" option from the dashboard though.

  4. Can you verify that there is no other activity?

    Does the "scan" section say that it's throttled? 

    Also, you can check the performance by right click on the column header, and select "performance". That will list the activity speed of all the drives in Scanner.

     

    Also, do you have a lot of smaller files on the drives?

     

    Worst case here, try restarting the Scanner service, or reboot the system. 

  5. I wouldn't say that's normal. I'd say that it's a manufacturing defect with the drive.

     

    I have a bunch of 3TB drives (all seagate though), and I've not seen this before, nor heard of someone getting a new drive with that reported.

     

    Though, is the disk GPT or MBR?

     

     

     

    As for long term health, I'm not entirely sure what you mean here. 

    The longer the drive is powered on and active, the shorter it's lifespan will be. But that's normal wear and tear. And if you're trying to compare to a RAID... drives would last longer in a "pool" or as a JBODs than in a RAID, which is constantly active and constantly writing to the pool.  With StableBit Scanner, it's possible to get the drives to idle/suspend while not in use. There is no such option with RAID. 

     

    Another health factor is heat. Heat damages the drives and can significantly reduce the lifespan of a drive. That is why data centers are heavily air conditioned.  Scanner does monitor the temp of the drives and will warn you about that as well. And if you're using StableBit DrivePool, the Scanner balancer has an option to not use disks that have overheated, to help preserve the disk and, more importantly, your data. 

  6. Depends on how Scanner was reporting it was damaged.

     

    If it was the surface scan, running the WD diagnostic tools could have triggered the built in error correction routines and moved the affected files off of the damaged areas of the disk.  

    This would be my guess.

  7. Ouch, on the Norton thing. And that's called successful marketing, unfortunately.

     

    As for PerfectDisk, I keep forgetting that I'm using that as well...  And yes, I think it does a good job of keeping peformance up. I also use the "SMART Placement, Performance Aggressive" option. And to be honest, it definitely makes a difference, especially on the pool. It's one of the "performance issue tweaks" I recommend for WHSv1, and it can definitely make a difference.

     

    As for it hanging, that's... odd. I'd definitely recommend checking to see if you have any other file system filters loaded, and then contact their support 

    http://wiki.covecube.com/StableBit_DrivePool_Q2159701

  8. Okay, that may not always make a difference. But that said Media Stuttering thread still applies to WHS2011 an Server 2012 (and R2). So feel free to check out that link too.

    http://forum.wegotserved.com/index.php/topic/8335-before-you-post-media-stuttering-playback-issues-performance-irregularities/

    And I'm glad that it helped you. That was ... an interesting journey creating that thread.

     

    Though, if you're using 2012 R2, it is possible that it may be a driver issue. It's a new OS, and there have been some significant changes, so OEMs many need to release updates.

  9. DrivePool tells you the total amount of storage available.

     

    The reason behind this, is that while you may have pool file duplication enabled, you can disable duplication on other folders. So reporting it as 500GB could be inaccurate.

    Also, you can set the duplication to 3x or higher on specified folders. Again, making the reporting inaccurate, or a lot more complex to report. 

     

    So we've opted to keep this simple, and just report the raw capacity. 

  10. If that is the case, it sounds like you may have missed the dashboard bit.

    Open the dashboard, and open the Applications tab. Make sure that there is not an entry for "DrivePool". If there is, right click on it, and select Uninstall. After that, close the dashboard, and re-attempt the install.

     

    (and sorry, I grabbed the link to the wrong version, that skipped this bit. Sorry!)

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