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    • Christopher (Drashna)

      Getting Help   11/07/17

      If you're experiencing problems with the software, the best way to get ahold of us is to head to https://stablebit.com/Contact, especially if this is a licensing issue.    Issues submitted there are checked first, and handled more aggressively. So, especially if the problem is urgent, please head over there first. 

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Found 1 result

  1. Windows 10: BSOD caused by covefs.sys

    Hi, I've been having a few BSODs recently caused by DrivePool. I'm running the latest Windows 10 creators' update, v10.0.16299 - I believe this only started happening after I updated to it. DrivePool is v2.2.0.852. In this instance I was working on my work PC over remote desktop, saved a file into my DropBox folder which synced it back to my PC (located on my pool) , and it instantly crashed ntfs.sys. I also had this the other week when I was trying to save an excel file locally on my desktop (also located on my pool). If I move my DropBox folder outside my pool it works fine. Here's the crash dump, let me know if you want me to send you the full .dmp.: Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com) Online Crash Dump Analysis Service See http://www.osronline.com for more information Windows 8 Kernel Version 16299 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 16299.15.amd64fre.rs3_release.170928-1534 Machine Name: Kernel base = 0xfffff800`23a83000 PsLoadedModuleList = 0xfffff800`23de4fd0 Debug session time: Sun Nov 12 17:30:08.591 2017 (UTC - 5:00) System Uptime: 6 days 22:32:59.653 ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff8053a9b9215, Address of the instruction which caused the bugcheck Arg3: ffffb7094451d4a0, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2 EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s". FAULTING_IP: NTFS!NtfsDecodeFileObject+49 fffff805`3a9b9215 8b4804 mov ecx,dword ptr [rax+4] CONTEXT: ffffb7094451d4a0 -- (.cxr 0xffffb7094451d4a0) rax=0000000000000000 rbx=ffff82090fd7a4a0 rcx=0000000000000000 rdx=ffffb7094451e118 rsi=ffffcc0f31c1b590 rdi=ffff82090ac464b8 rip=fffff8053a9b9215 rsp=ffffb7094451de90 rbp=0000000000000000 r8=ffffb7094451df48 r9=ffffb7094451df10 r10=ffffb7094451e0b8 r11=ffff82090ac464b8 r12=0000000000000005 r13=ffffcc0f3bb6de50 r14=ffffb7094451e118 r15=ffff82090fd7a4a0 iopl=0 nv up ei pl nz na pe nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010202 NTFS!NtfsDecodeFileObject+0x49: fffff805`3a9b9215 8b4804 mov ecx,dword ptr [rax+4] ds:002b:00000000`00000004=00000000 Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: Dropbox.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff8053aab994c to fffff8053a9b9215 STACK_TEXT: ffffb709`4451de90 fffff805`3aab994c : ffff8209`0a2018d0 ffff8209`0a201750 ffff8209`0a201830 fffff805`399969da : NTFS!NtfsDecodeFileObject+0x49 ffffb709`4451ded0 fffff805`3aab7091 : 00000000`00000000 00000000`00000000 ffff8208`febe44f0 ffff8208`febee550 : NTFS!NtfsFindTargetElements+0x48 ffffb709`4451df40 fffff805`3aad2cef : ffff8209`0ac46401 ffff8209`0ac464b8 ffffcc0f`00000000 ffff8208`00000000 : NTFS!NtfsSetRenameInfo+0x2d5 ffffb709`4451e340 fffff805`3aad2488 : ffff8209`0ac464b8 ffff8209`17ef2370 ffff8209`17ef2300 ffff8209`0d4d3a00 : NTFS!NtfsCommonSetInformation+0x76f ffffb709`4451e420 fffff800`23ad9339 : ffff8209`0a0d91e0 ffff8209`17ef2370 ffff8209`0ac464b8 ffffb709`4451e460 : NTFS!NtfsFsdSetInformation+0xd8 ffffb709`4451e4c0 fffff805`3c105473 : ffff8209`0a0d91e0 ffff8209`17b620d0 00000000`00000000 ffff8209`17b620d0 : nt!IofCallDriver+0x59 ffffb709`4451e500 ffff8209`0a0d91e0 : ffff8209`17b620d0 00000000`00000000 ffff8209`17b620d0 ffff8209`00000078 : covefs+0x55473 ffffb709`4451e508 ffff8209`17b620d0 : 00000000`00000000 ffff8209`17b620d0 ffff8209`00000078 fffff805`3c0e3c10 : 0xffff8209`0a0d91e0 ffffb709`4451e510 00000000`00000000 : ffff8209`17b620d0 ffff8209`00000078 fffff805`3c0e3c10 00000000`00000000 : 0xffff8209`17b620d0 FOLLOWUP_IP: covefs+55473 fffff805`3c105473 898424e8000000 mov dword ptr [rsp+0E8h],eax SYMBOL_STACK_INDEX: 6 SYMBOL_NAME: covefs+55473 FOLLOWUP_NAME: MachineOwner MODULE_NAME: covefs IMAGE_NAME: covefs.sys DEBUG_FLR_IMAGE_TIMESTAMP: 59bb1a02 STACK_COMMAND: .cxr 0xffffb7094451d4a0 ; kb FAILURE_BUCKET_ID: X64_0x3B_covefs+55473 BUCKET_ID: X64_0x3B_covefs+55473 Followup: MachineOwner --------- Thanks