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I just downloaded Stablebit Drive Pool to test and see if it fits the needs of my new home server setup and my data redundancy needs. Just this morning, I downloaded the newest version, straight off the official website, managed to reach my free 30 day trial license and activate it. For the rest of the day I formatted, transferred and configured, until everything was perfect. Now, only a few minutes ago, I check back in with my server, to see my program back on the licensing page, but without the trial license! Unless time sped up and the last 12 hours were actually 30 days, this should not be happening. I frantically googled the issue, and I found two threads discussing the issue. One from 2016 and one from 2014. One suggested restarting the server and restarting the service. I did both, and nothing changed. Please help! I have no idea what is going on here! Did I lose my configuration? I really don't want to have to reset everything or redownload the program. Is my data in jeopardy? What can I do?

I have tired to contact Support but I get the following issue: Oops... An error has occurred while processing your request. Controller: Contact Action: Validate Error: Validation failed for one or more entities. See 'EntityValidationErrors' property for more details. System.Data.Entity.Validation.DbEntityValidationException: Validation failed for one or more entities. See 'EntityValidationErrors' property for more details. at CoveUtil.RetryBlock.Run[TException,TResult](Func`2 Func, Action`1 Control, Boolean ThrowOnOperationCanceled) in ....very long blah..blah..blah....SKIP! __22(IAsyncResult asyncResult) So, I am left posting this here on the forums in the hopes some one is actually able to contact them. We have an ASUS ROG ZENITH EXTREME with a 1st Gen AMD Threadripper 9050X with 32GB of RAM, 512 SSD, and 24 Disk StableBit Pool. Ok, 2 days ago, Windows tried to install the 2004 Windows Update. Our machine was one of the unlucky ones that the update would not take. After going round and round, we figured out we would need a clean install of windows. We couldn't get the install media to start, so we tried a BIOS update. That did the trick. Now I am at the point where I need to reinstall StableBit, and it says it can't find my license. After some searching these forums, apparently the BIOS update is what is preventing our key from working. I came to the site to try to deactivate the key, but that's not how this works it seems. As I stated above, I can't contact anyone to get help. What I am needing is for this key to be deactivated so I can reinstall StableBit. Can someone please tell me how to get in contact with them without the "Contact Us" link because I keep getting the above error. P.S. Ya know, actually, If the key is to be deactivated on the client, then did anyone think what happens if the computer bricks or hard crashes and can't start? How would anyone fix this with that? There needs to be a web based way to clear these keys. Windows does this, and that's low hanging fruit.

I just wanted to drop a note here on the community forum for folks who may be considering StableBit Cloud Drive and are researching the support forum prior to making a purchasing decision. I've had questions on two occasions since I've been a license holder that led me to open support cases for assistance. Both times I received prompt, personal and highly knowledgeable engagement from support. For such a cutting edge (in my mind) product, that is so affordable (in my opinion), I couldn't ask for a better support system. The forums here are great too. My two cents -- thanks team for a great product backed by a great staff.

Did you guys receive the confirmation mail after purchase containing your activation ID? I bought DrivePool/Scanner via PayPal yesterday, and have not received my activation ID yet. Also, the help@covecube.com mail address is non-functional. Tried a support request via the web-form, but has not heard anything yet. Is this what to expect from Covecube, or do you mostly have good experiences?