Professor

Unfortunately overnight it disconnected again while things were uploading first night it disconnected in a few day but first night I was actively uploading. I did however find a at least funny to me system event view log today at 3am "Disk 9 has been surprise removed." Just picturing that surprisemofo gif in my head Here's how I've got my disks laid out SSD which contains the OS and the VMs 3 WD reds in a Windows Drive pool (not stablebit) pool setup as Parity (aka raid 5) for local storage 2 WD (old drives probably blues spinning for sure) in a Windows Drive Pool (not stablebit) pool setup as simple (aka striping) 1 USB drive for random backups from another other pc (that would be off then things occur) and my phone. The cache is located on the simple/striped pool and thats all thats on it now. The Windows Backup server was backing the VMs up to that but I since stopped that. The VMs for the most part just idle and shouldn't be CPU or IO intensive. I've been looking thought the windows event logs and for the life of me I can't find windows doing anything at that time. The backup has been disabled. I've told plex not to do daily scans. Windows defrag hasn't been running (the cache drive is pretty fragmented at 32%). Maybe one of the drives in that pool the cache is on is dying. I was planning on breaking that pool up. I'll give the disks a once over after this batch of uploading is done or see if I can use resource manager to log what happens IO wise around that time. Maybe I can locate a spare SSD somewhere in the house I'll let you know Christopher if I make any more progress on it. Fingers crossed! Thanks for your help

The fiddler log was not included because there are other SSL based services running on this machine that I'd didn't have a chance to shut down prior to capture. I saw them running but nothing from CloudDrive or requests to google which was odd. However I think I might have figured it out. After using the rough timestamp of the error thrown in the GUI it corresponded to about the time when Windows Backup kicks off to back up my VMs to the same disk the cache is on. Maybe there is something with Windows Backup or VSS causing issues with Cloud Drive. I've disabled the backups for now and its been several days without an overnight dismount. Once I'm done with my current batch of uploading I'll re-enable it and see if it causes the same issue.

Overnight the drive disconnected again and I had to retry manually. I looked through the fiddler log and I don't even see any attempt to talk to google during the capture which is odd. I can see other apps such as plex and dropbox (not connected via clouddrive). I attempted to copy something over to the drive fiddler 4 open and capturing I didn't see any traffic which is odd since I could see cloud drive uploading in the UI. Its a server 2012 r2 with hyper-v running (which means the virtual switch for the VM's is there). Cloud drive and fiddler are both running on the host and not any of the guest OSes. Is there an extra setting in the capture that might need to be set? Logs snipet from overnight it then continues parsing the drives on the machine. I am using windows storage pools and the cache is currently on a pool would that be a problem? Note these are not dynamic disks. 16:52:26.0: Information: 0 : [CloudDrives] Synchronizing cloud drives... 16:52:26.0: Information: 0 : [CloudDrives] Taking cloud drive offline: b136c865-f721-4eb4-872f-f970810cc7d8 16:52:26.0: Information: 0 : [CloudDrives] Synchronizing cloud drives... 16:52:26.0: Information: 0 : [CloudDrives] Synchronizing cloud drives... 16:52:26.1: Information: 0 : [CloudDrives] Valid encryption key specified for cloud part b136c865-f721-4eb4-872f-f970810cc7d8. 16:52:26.9: Information: 0 : [Disks] Got Volume_Depart (volume ID: 33e71f2f-f8f1-4048-9cc4-bf1866408e67, plex ID: 00000000-0000-0000-0000-000000000000, %: 0)... 16:52:26.9: Information: 0 : [Disks] Got Disk_Depart (disk ID: 2b9c322d-21e4-480c-9621-ff8c6f4aaa4d)... 16:52:26.9: Information: 0 : [Disks] Got Pack_Depart (pack ID: 14b5d627-9b5a-4ef7-ac39-b236694a991d)... 16:52:27.0: Warning: 0 : [CloudDrives] Cannot mount cloud part b136c865-f721-4eb4-872f-f970810cc7d8. It was force unmounted. 16:52:27.0: Information: 0 : [CloudDrives] Synchronizing cloud drives... 16:52:27.0: Information: 0 : [Disks] Got drive letter free (volume ID: 00000000-0000-0000-0000-000000000000)... 16:52:27.5: Warning: 0 : [CloudDrives] Cannot mount cloud part b136c865-f721-4eb4-872f-f970810cc7d8. It was force unmounted.

Thanks Christopher. The logs were submitted. However fiddler might be a little more difficult for a couple of reasons but the main one being the issue I've been seeing happens overnight when I'm asleep. So I'll see what I can capture and filter out for you as no one likes looking through an 8 hour network capture Would you be able to share some knowledge about the time stamps in the log snipets above? I don't mean what the logs mean but converting it to a time so that I can investigate whats going on at that time?

Update overnight it didn't disconnect but looking at the trace log I see the following. I might be able to match that up with someone attempting to watch something as something was played at 21:00 local time. 17:20:46.9: Warning: 0 : [ApiGoogleDrive:33] Google Drive returned error (downloadQuotaExceeded): The download quota for this file has been exceeded. 17:20:46.9: Warning: 0 : [ApiHttp:33] HTTP protocol exception (Code=Forbidden). 17:20:46.9: Warning: 0 : [ioManager:33] HTTP error (Forbidden) performing I/O operation on provider. 17:20:46.9: Warning: 0 : [ioManager:33] Error performing I/O operation on provider. Retrying. The download quota for this file has been exceeded. 18:22:12.9: Warning: 0 : [ApiGoogleDrive:22] Google Drive returned error (downloadQuotaExceeded): The download quota for this file has been exceeded. 18:22:12.9: Warning: 0 : [ApiHttp:22] HTTP protocol exception (Code=Forbidden). 18:22:12.9: Warning: 0 : [ioManager:22] HTTP error (Forbidden) performing I/O operation on provider. 18:22:12.9: Warning: 0 : [ioManager:22] Error performing I/O operation on provider. Retrying. The download quota for this file has been exceeded. 18:27:28.1: Warning: 0 : [ApiGoogleDrive:33] Google Drive returned error (downloadQuotaExceeded): The download quota for this file has been exceeded. 18:27:28.1: Warning: 0 : [ApiHttp:33] HTTP protocol exception (Code=Forbidden). 18:27:28.1: Warning: 0 : [ioManager:33] HTTP error (Forbidden) performing I/O operation on provider. 18:27:28.1: Warning: 0 : [ioManager:33] Error performing I/O operation on provider. Retrying. The download quota for this file has been exceeded.

Hi I'm kind of new to this product and I think I've got things setup decently but I'm having some issues. Pretty much the only thing the cloud drive regularly is plex. so I'll put that out there off the bat. Streaming off of the cloud drive has been working perfectly. I haven't had any hiccups there even remotely streaming a file I know is on the clouddrive. I find pretty much daily I either run into a bunch of errors being displayed in the upper left hand corner of the app or to be being disconnected from my google drive. Hitting retry when I notice its disconnected it connects up without issue. As far as I can tell my internet connection is fairly solid and not flaky (speed 135/55). I've made sure my router isn't scheduled to restart over night etc. I don't currently have reason to believe I'm dropping my network connection yet. I did have daily plex library scans turned on and I've got that turned off as of this morning to see if that makes a difference over night. However I was under the impression that cloud drive respects Googles API limits and backs off exponentially. I'm not too worried about things taking a long time to say scan during a library update in plex. More concerned that some action is causing it to be dropped and having to manually reattach the drive. I'm having troubles reading the logs because the time stamps don't seem to be in my time zone which is making it hard to line up with events that occur on my pc or if I have the logging level set high enough to help. Currently have the google side of things set to warning. What I'm seeing when I check the service log: 0:36:25.8: Warning: 0 : [ApiHttp:51] HTTP protocol exception (Code=Forbidden). 0:36:25.8: Warning: 0 : [ioManager:51] HTTP error (Forbidden) performing I/O operation on provider. 0:36:25.8: Warning: 0 : [ioManager:51] Error performing I/O operation on provider. Retrying. The download quota for this file has been exceeded. 0:36:27.0: Warning: 0 : [ApiGoogleDrive:37] Google Drive returned error (downloadQuotaExceeded): The download quota for this file has been exceeded. I'm not sharing files with anyone directly from my google drive. The only thing that currently accesses it is plex. The error provided from google seems like its attempting to download the same block over and over again but I could be wrong. When I do notice the lines in the log (which might be well after unfortunately) I don't seem to have a drive ban or being locked out. I'm using a small local cache because the data retrieved from the connection is unlikely to be accessed a second time. Aka playing completely random things off of plex. Its unlikely I'm going to watch the exact same thing twice regularly . I'm assuming it will have to stream and pre cache on the fly AKA I have bandwidth to burn. I can bump the cache size up without issue I just didn't because I didn't think I'd see an improvement if things are unlikely to be "played" twice. Drive size 32TB Chunk size: I can't seem to find out where with it connected but I seem to remember 20 meg Local cache: 5 GB adaptive Settings: Download threads: 2 Upload threads 2 with background I/O Upload threshold 2.00 MB or 5 minutes Prefecher enabled Prefectch trigger: 10 MB prefecth Forward: 50 MB Prefetch time Window: 45 seconds Thanks!!! So far besides this hiccup i'm very impressed with your product here!