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  1. I checked "C:\Program Files (x86)\StableBit\Scanner" directory but I don't see any "Scanner.Service.exe.config" file. You mentioned cards using "unsafe methods". Are you talking about add-on SATA or RAID controllers? My PC has a Areca ARC-1220 RAID controller but all hard drives connected to the card are in JBOD mode. I don't know if Scanner was configured to use any unsafe methods or not. I have previously changes settings trying to see if Scanner would read S.M.A.R.T. attributes from hard drives connected to the RAID controller so perhaps some settings were changed to use unsafe method. When I have the chance, I will uninstall VMWare Player and put Scanner back to see if any settings are using "unsafe methods".
  2. I don't remember if I have "unsafeDirectIO" setting enabled. I will install Scanner again this weekend or when I have the chance to verify its settings. Are you able to duplicate the problem by enabling "unsafeDirectIO" option on the PCs (physical, not virtual) you tested? Thanks.
  3. Okay.. If you need more information for research, please let me know. Thanks.
  4. Yes, I'm running Windows 7 64 bit host and installed VMWare Player 6 (and also tried Oracle VirtualBox too). As soon as I installed StableBit Scanner on the same Windows 7 64 bit host, the scanner service will freeze and slow down the host OS. (The Scanner is not installed in any virtual machine OS). The anti-virus software I installed is Avast free edition. The only disk backup software I have installed is Acronis True Image 2014 but it co-existed with Scanner just fine as long as I don't have VMWare Player or VirtualBox installed. I hope you are not going to ask me try to install or uninstall various software packages just to see what software Scanner works with. Each time Scanner service freezes, I can not even properly shutdown my Win 7 PC (the shutdown process would take forever). And each time I restore my C drive from backup image (40+ GB), I feel like I'm killing my SSD.
  5. Hi Drashna, I finally had the chance and installed Scanner BETA today. Unfortunately, the result is the same; system became slow or unresponsive on my Win 7 x64 system that has VMWare Player installed. To make my system usable I had to restore system drive from backup again. The fact that the problem occurred on my system with either VMWare Player or Oracle VirtualBox installed could mean there is some compatibility issues between StableBit Scanner popular Virtual Machines programs. I would prefer NOT to install any new version of Scanner (beta or not) just to find out whether the problem is fixed or not. Can any programmers at StableBit duplicate the problem by installing VMWare Player 6 on Window 7 64bit system? Thank you.
  6. Hi Drashna, I will probably do that the next time I have the chance (probably on a weekend). But I'm curious if you or anyone else can duplicate the problem by simply installing VMWare Player 6 on an existing Windows 7 x64 system that has the latest non-beta Scanner installed (StableBit.Scanner_2.4.0.2928_Release.exe). Thanks.
  7. My PC with StableBit Scanner installed does not seem to play nice with either VMWare Player 6 or Oracle VirtualBox. I'm not talking about running Scanner inside a virtual machine OS but have Scanner installed on a PC that also has VMWare Player 6 installed.. A few days ago I decided to install VMWare Player 6 on my Windows 7 x64 PC because I need to run Windows XP for testing purpose. After VMWare Player 6 is installed and I rebooted my PC. Upon log in to my desktop, I noticed several problems: 1) Windows Task Manager and Notepad both have classic looking border even though my Windows 7 has Aero effect enabled. All other programs still show the normal Aero borders. 2) I tried right-click context menu option to run CMD "As Administrator" but nothing happened. Afterward, the Start Menu does not respond to any left click either and the whole desktop feels somewhat sluggish. 3) When I launch Scanner dashboard, an error message indicating that it was unable to connect to the Scanner service. 4) I went into Computer Management and attempt to restart StableBit scanner service manually but its status stays at "Starting..." instead of "Started..." forever. 5) When I decided to "Restart" my Windows 7, it took forever to logoff and and shutdown so I had to press on the reset button on my PC. At this point I was thinking VMWare must have done something to WMWare Player 6 since I did not have such problem in VMWare Player 5 but I have never have Scanner and VMWare Player 5 installed on the same PC so I can not be certain. Luckily for me, I made a system image backup of my C drive before attempted to install VMWare Player 6. So I restored my system drive using Acronis True Image recue CD and restored my C drive to before VMWare Player was installed and this time I installed the latest version of VirtualBox to see if it has the same problem. Well, after Virtual Box is installed and my Windows 7 PC is rebooted, upon login to the desktop I experienced all the SAME PROBLEMS again. Once again, Scanner service seem to be the problem. To be certain that StableBit Scanner is causing the problem, I decided to restore my system drive again and this time I uninstalled both DrivePool and Scanner first. Then I proceed to install VMWare Player 6 on my PC which no longer have DrivePool and Scanner running. After the VMWare Player 6 is installed and my PC rebooted, I did NOT encounter any problem after I login to my desktop. So the next thing is to install StableBit Scanner and see if I will have those problems again. And immediately after the I installed Scanner (StableBit.Scanner_2.4.0.2928_Release.exe) but before I reboot my PC, Stable Scanner dashboard is launched automatically and all the problem I described is back!!! (One good news from all these testing I did is that StableBit DrivePool appeared to be okay and shows no compatibility issue with VMWare Player or VirtualBox installed.) Can anyone check if StableBit Scanner has any compatibility issues when VMWare Player 6? Thank you.
  8. Hi Alex, I am not going to worry about this WD green drive anymore because I have swapped it out for an old Hitachi drive a few days ago. FYI. This WD green hard drive I was using is a 2TB WD20EARS. It's the very first generation of WD green drives. I bought 6 of these a few years ago primarily because they were inexpensive and I needed new hard drives for various servers I was testing (web server, SQL sever, etc). Three of these WD green drives died within six months and their RMA replacements also died within a year.. The three remaining hard drives have experienced various system freeze under heavy I/O when I was doing some web server and SQL testing. Afterward, they all have some sort of re-allocation error related info recorded in their SMART attributes. These drives will still freeze or slow down when put in heavy I/O environment. They just suck. I have not purchased another WD hard drives since then and I have been using these three green hard drives as temporary backup unit for none-important data. When I rebuilt my media PC few months ago, I needed a old hard drive as a local storage unit for system image (drive C) backup but I didn't want to purchase another hard drive so I put one of these WD green drive in hoping that it will function well as a backup storage unit.. Although I picked the drive with the least amount of bad SMART attribute recorded, after installed StableBit scanner I realized this WD green drive is probably in worst shape then I thought false positive SMART warning or not. Anyway. Lesson i have learned is to never purchase another WD green drive again. They cannot handle heavy I/O..
  9. Alex, Thanks for contacting the vendor. It's not an urgent feature for me at this time since I can always view the controller's own proxy web page for SMART attributes. But it would be nice to see supports for Areca controller cards added. Thanks. Jason
  10. saiyan

    Surface scan and SSD

    Hi Drashna, Thanks for the clarification. The reason I asked about surface scan and sector write test is because I remember some 3rd tools I have used before (and perhaps including CHKDSK) would do sector write test when doing surface scan or at least testing to make sure free space sectors are okay. so I'm not going to worry about surface scan and ssd now. Thanks.
  11. saiyan

    Surface scan and SSD

    What happens if Scanner failed to identify a SSD correctly? Will surface scan do sector write tests? Thanks.
  12. Hi Drashna, I made sure the "Unsafe Direct I/O" option is checked and went through querying method on the list. Only the following two items have green check mark next to them. Everything else has red X marks. 1) General Section: SSD 2) WMI Section: S.M.A.R.T. Statatus. When I clicked on the "..." button for the SSD item with green check mark, I get the following information: Version: 40 Model: Seagate ST4000DM000-1F21 Serial number: W30045PN Bus type: RAID Command queuing: True Device type: 0x00 Raw device properties: 0 Removable media: False Vendor ID: Seagate Product ID: ST4000DM000-1F21 Product revision: R001 When I clieck on the "..." button for the WMI S.M.A.R.T Status, I get the following message: PredictFailure: False I am using the latest StorPort driver downloaded from Areca's web site. I checked the device properties windows in the Device Manger and I see the "Roll Back Driver" button is greyed out probably because no generic driver existed. In fact in every new Windows 7 or Server 2008 installation I have done, no Areca controller card I have ever used (including ARC-1220, ARC-1880i , ARC-1882i) have any generic driver available. Hard drives connected to any Areca card will not be seen by Windows unless the proper Areca driver is installed. Perhaps you guys can contact Areca Technology (areca.com.tw) for assistance. It's not a high priority item on my list yet but it would be nice to see Areca cards supported since I purchase a license for Scanner a few days ago.. Thanks.
  13. Hi Drashna, I have created a memory dump or Scanner.Service process and the file is about 280 MB or 102 MB zipped. Please let me know where I should submit this memory dump file for analysis. Thank you.
  14. saiyan

    Surface scan and SSD

    So StableBit Scanner can always identify a mass storage device as SSD regardless of the manufacturer?
  15. Hi Drashna, I checked the BIOS setting of my ARC-1220 card and it already has "HDD SMART Status Polling" enabled. Using Areca's own ArcHttpProxyServer, I can use a web browser to connect to the RAID card and view SMART attributes. Thanks.
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