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Covecube Inc.
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    • Christopher (Drashna)

      Getting Help   11/07/17

      If you're experiencing problems with the software, the best way to get ahold of us is to head to https://stablebit.com/Contact, especially if this is a licensing issue.    Issues submitted there are checked first, and handled more aggressively. So, especially if the problem is urgent, please head over there first. 


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  1. Yes, running 777 beta, I downloaded it directly from your website a few days ago. The provider is almost unusable in OSX - in Windows, it's better since Explorer can retry failed file transfers. I will try to get a set of logs to you in the next few days. Thanks.
  2. Google Drive Rate Limits and Threading/Exp Backoff

    I assume this is still a problem? I'm using .777 and am having trouble uploading more than ~10 files in a single batch?
  3. Hello Everyone, I just started testing CloudDrive and have run into a problem copying files to Google Drive. I can copy 1 or 2GB video files to the CloudDrive folder with no problems. I have trouble when I copy 5 or 10 2GB files ... after the first couple files are copied to the folder, the file copy process slows down. After a while, the copy will abort - OSX displays an error that there was a read/write error. In CloudDrive's logs I noticed that Google Drive reported a throttling error? 22:26:22.1: Warning: 0 : [ApiGoogleDrive:14] Google Drive returned error: [unable to parse] 22:26:22.1: Warning: 0 : [ApiHttp:14] HTTP protocol exception (Code=ServiceUnavailable). 22:26:22.1: Warning: 0 : [ApiHttp] Server is throttling us, waiting 1,327ms and retrying. 22:26:23.5: Warning: 0 : [IoManager:14] Error performing I/O operation on provider. Retrying. The request was aborted: The request was canceled. I thought write data is cached to the local drive first then slowly uploaded to the cloud? Why would there be a throttling error with many large files are copied? Thanks.