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Posts posted by matthew.austin

  1. 1 hour ago, Christopher (Drashna) said:

    If you want to check the "Submit to BitFlock.com for analysis", and then post the ID it generates, we can take a look.

    And yeah, this is pretty typical on a lot of drives. Not just Seagate. But ESPECIALLY on SSDs. 

    Basically, we have to put the value through a formula to come up with the "real" value. 

    You bet:  B6X6QLOS

  2. Hi all, just got a new disk in a couple days ago and something has my spidey-sense tingling about it and I wonder if you can give me a second opinion.  Now, I should note that in the last 24 hours I have copied about 3.5TB into the drive and back out while I was moving some disks around so that's not what concerns me.  Specifically, the Seek Error Rate and Hardware ECC Recovered.  Are those way too high for a new disk?  How about that Head Flying Hours astronomical number.  

    Is all this normal?  Would love some expert eyes on it.  Maybe I'm worrying for nothing.  

    Still loving the DrivePool + Scanner product, I started in 2014 with a mere 8TB (5TB+3TB pooled) and now I'm the proud owner of 84TB raw storage across 16 disks.  I started syncing every morning with SnapRAID and one parity disk just last week, and plan to get a 2nd disk of Parity into the system by March or April as soon as I can afford another 8TB disk. Crossing my fingers nothing bad happens between now and then.  

    Seagate 1.png

    Seagate 2.png


    Edit - Found some posts on reddit that kinda said "Oh, those silly seagates are always like that, don't worry about it" so unless somebody here tells me different, I'm just gonna ride with it.  

  3. Ah, that makes sense then.  


    Here's a recording I made of the sounds:  https://soundcloud.com/matt-austin-42/5tb-drive


    The chirp is at the 5 second mark and chatter is at the 23 second mark.  


    Part of this is due to stablebit scanner--the chirp/chatter cycle happens once per minute, and pretty much stops when I tell Stablebit Scanner to throttle SMART queries to once every 60 minutes.  But I don't like this because then I don't get timely notifications if things are overheating, etc, but I suppose it's still good enough to detect failures and evacuate the drive if necessary, so I'll continue to live with it.  


    I actually RMA'd my first 5TB seagate because I thought there was something wrong with it, and again, the LCC was through the roof, but at one cycle per minute, that adds up big-time:  60 per hour, times 24 hours = 1440 per day x 365 and bam, a half-million cycles racked up in a year.  I did 300,000 in about 8 months, so it works out about right.  

  4. My two ST5000DM000-1FK178's are going strong but they do that annoying cruch/chirp sound that I posted about months ago all the freaking time, it's driving me up the walls.  


    Dave, did you get the HDAT2 software to work on a 5TB seagate?  I can go in and disable the APM, but when I go into the DCO menu in step 11, all five items there are red, and when I select modify per step twelve, it just chirps and says command aborted.  So I got nowhere because that's the hack that makes the APM setting stick.  

    I'm so sick of these Seagates, if I had the money I'd toss them and get greens, at least you can control them.  I'm also a little ticked that apparently these are SMR / Shingled drives and I could find nowhere in the product documentation that mentions that.  I thought they sucked performance-wise, and I guess that's the answer. 


    when the seagates are internal to my computer, I can use CrystalDiskinfo to disable the APM, but when they're in my Mediasonic Probox eSATA enclosure where they belong, the commands using CDI or StableBit Scanner are not honored.  And I should add, that using HDAT2 I had it hooked up internally. 


    Sorry if I sound grumpy, I just spent the better part of the last two hours dinking around with this, the thread got it back into my head again that I should finally mess with it, I thought I had hope, and my hopes were, alas, dashed.  

  5. My apologies, I didn't see the 2nd post requesting more information.  


    VID: 04E8, PID: 6126 --on the above link you sent, I didn't find an exact match, but PID: 6124 is listed on there, and indicates Samsung D3 Station. 



    Additionally, I have a 5TB WD Elements external that's doing the same thing, VID: 1058, PID: 107C.  HD sentinal sees it fine, and same drill as the D3 Station, I can't see it in Stablebit Scanner.  


    Let me know if you need anything else, I'll subscribe to this thread so I can be notified of any replies and not make you wait two weeks this time.  





  6. HD Sentinel seems to read SMART correctly (http://imgur.com/tcvAWq4 for a screenshot)


    This is the link to the newegg listing for the one I purchased:  http://www.newegg.com/Product/Product.aspx?Item=N82E16822152425


    Model Numbers from the box:  HX--D501TDB/G


    I didn't think $129 for 5TB with 3Y warranty was bad at all, even though I'm not hot on the seagates.  I did also pick up two WD Essentials 5TB drives last week for the same price, though they only have 1 year warranties.

  7. Well shoot, No Joy for the D3 Station, none of those options gets the SMART section to light up.  This is a bummer because of the three year warranty it has.  Yet I don't like the idea of not being able to monitor 1/4 of my pool's data for upcoming problems.  


    Is there anything else I can try, or is my best option to sell this off and get something different?  

  8. Hey folks, last month I bought a Samsung D3 Station 5TB USB 3.0 drive.  I've tried accessing the SMART data through StableBit Scanner but it's not an option when I right-click on the disk.  


    Following some tips from another thread, I have installed the latest public beta.  I've also gone into the advanced settings and checked the box for no WMI in the SMART section, and restarted the scanner service.  Next, I checked the unsafe box in the DirectIO section and again rebooted the service, still no dice.  


    Am I doing something wrong?  The drive inside is the same ST5000DM000-1FK178 that's in my Seagate Backup Plus I posted about awhile back, for whatever that's worth.  


    I want to keep this drive if I can, since they don't tend to come with 3-year warranties anymore, but I don't feel comfortable running it if I can't keep an eye on it with scanner.  




  9. It's interesting to compare the Seagate to my Hitachi Deskstar 5k3000 3TB external connected to the other USB 3.0 port on the controller card:  with 362 days of total power on time, the LCC is only 1454, compared to >307K for 280 days of power-on time.   So that tells me it's not necessarily that stablebit is querying it too frequently, or that the controller card is at fault necessarily, but something unique to the seagate is causing it.  


    Is it wise to mess with the APM settings / Disable APM to prevent the head parks, since this is a desktop drive that is never moved?  Or would I be doing myself a disservice by messing with those values with hdparm or other similar software?   

  10. I was going to update this today, I think I got a handle on things finally.  Using a utility called hdparm, which as I understand things, disables APM at every reboot.  here's my counts from the last couple of days:  


    7/19/15 - 12:45 AM:306,452
    7/20/15 - 8:29 AM: 307,488
              3:11 PM: 307,489
    7/21/15 - 9:37 AM: 307,490

    Can you spot where I ran hdparm?  


    I need to read more about the hdparm tool because I'm not 100% sure whether it's disabling APM altogether or just setting high performance values there, and I need to see what's going to be healthiest for the drive in the long-term.  


    I did order a Samsung D3 Station 5TB drive on newegg for $119 shipped which will get here tomorrow. It has the same ST5000DM000-1FK178 inside that my Backup Plus has, except has a three-year warranty, which impressed me, especially for the price.  Here's hoping it runs a little cooler than my backup plus did as well.  I plan to RMA the 5TB just to get a fresh one, then set the APM settings to optimal levels to hopefully get more life out of it and quit the aggressive head parking.  


    If anybody has recomended APM settings for it, I'm all ears.  Should I disable it entirely, or set some sort of optimal value?  Is there a better utility than hdparm?

  11. The ST3000DM001 was removed from the pool some time ago, actually, it's failure is why I got my 5TB drive last year.  However, I did use its enclosure to make a Hitachi DeskStar 5k3000 into an external drive, so maybe that's what it's seeing?  Or perhaps it's storing cached info from before.  Right now all I have is the 5TB and two of the 3TB deskstars.  


    My 5TB backup plus is in its original Seagate USB enclosure, connected via this USB 3.0 card:  http://amzn.com/B00E6EBSAM


    If I need to replace the card for a recommended model, I'll gladly do that.  While I'm not too concerned with data loss, I definitely don't want my system chewing through HDDs every 8-12 months either!




  12. Thanks for the reply. I'm a little embarrassed that I didn't know the difference considering I manage an IT help desk for a living!  But we'll just move past that.  :)  


    And SeaTools is interesting.  The drive shows up as ready to test, but if I go to Basic Tasks > Drive Information it says that SMART is "Not Supported", so I can't read the values with SeaTools.  For funsies, here's the bitflock ID from the Scanner software: B6X6QLOS


    I use my drive pool for usenet downloading with Sonarr (so it usually grabs a few files a night automatically) and SabNZBD+ and to share out my media collection via Plex Media Server.  There's usually one or two users per night connecting to stream content for a couple of hours.  


    Since anything I have that I would be worried about losing is already duplicated, I'm not terribly worried about data loss, but just surprised to see a drive hitting a "wear out" level on one of the SMART parameters in less than 9 months. 


    I think I'll keep my eyes open on amazon's Prime Day next wednesday, and see if i can nab a WD drive instead.  SeaTools scans show the drive as fine.  

  13. Hi Folks, I have a Seagate Backup Plus 5TB external drive I picked up on Black Friday 2014, so it's only about 8 months old.  When I bought it, I immediately added it to my pool and set it to never sleep in SeaTools. Additionally, I have windows set to never sleep the hard drives as well in the advanced power settings.  


    The other day, Stablebit Scanner throws me a warning, saying I've now exceeded 300,000 "load cycles".  Three days later, that number has jumped by 1,400 and is growing steadily and quickly.  


    I don't think the drive is actually parking that often, but what I'm wondering is twofold threefold:  


    1) How can I tell for sure?   Is it possible that the SMART data is reporting incorrectly? Is that a likely scenario?

    2) Is there a setting I could have missed for sleep or something?  When I set up my pool, I told windows power settings not to ever put the disks to sleep, and on every drive I add, I make sure to tell it not to put the drive to sleep in the Firmware.  I thought I had my bases covered.  

    3) But even if it were parking the head routinely, it shouldn't be able to accumulate 1,400+ in just three days, right?  


    I ran a full sector scan and everything came back perfect. Would I be able to RMA this with seagate even though Seatools checks out okay when I scan it with that?  Should I be worried?  All other SMART parameters seem just fine. The load cycle count is the only one throwing errors or causing concern with Scanner. 


    Thanks in advance for any advice you can give!



  14. What sort of sound is it making? It could be important. SMART doesn't catch everything, as it's software driven, basically (firmware in the drive's controller).  So it may not catch some things. 


    I just made a quick audio recording using my cellphone:   You'll notice it twice in this 1m16s recording, one at the very start of the recording, and again near the end.  Basically the drive just kind of chatters for a second.  But I don't see that it has any reason to, I'm not accessing the drive, my download programs are all shut off, no browsers running, etc.  It does that little chatter thing once or twice a minute, sometimes more often, sometimes less frequently.  


    The thing is I don't remember any of my other drives doing this.  I work managing an IT help desk, so I'm around computers, drives, etc, often.  I don't know a ton about the intricacies of hard drive malfunctions (I do know enough to recognize a stuck platter, or a head crash, etc), but to me it doesn't seem quite right to be doing that all the time.  


    Here's the audio clip, hopefully the forum allows external URL's:  http://clyp.it/ygli5pyj

  15. Forgive the double post.  I bought a replacement drive today--I didn't want to spend a lot of money so I decided to forego a NAS drive, But using the anecdotal evidence from backblaze I bought a Deskstar HDS5C3030ALA630

    which is hitachi/HGST.  Out of 4,593 samples of this model, with an average age of 2.1 years, they only experienced a 0.7% failure rate (compared to 15.7% for the seagate 3TB with a similar sample size of 3846 and an average age of 1.9 years).  I picked up a used one for $80 on ebay and if drivescanner shows it as healthy, I'll be putting it into the pool.  


    A caveat--Yes, I know the backblaze reports are anecdotal, but it helped sway me anyway.  For $80, I'll risk a used one.  If it's SMART parameters show it as healthy, I think it has a good chance of lasting awhile.  Time will tell.  

  16. Just an update, the drive is evacuated and out of the pool, but one thing that is now annoying me is that I realized it's actually my 5TB drive (ST5000DM000-1FK178) that's chattering a couple of times per minute.  I would have sworn it was coming from the 3TB.  DriveScanner says it's healthy though.  I've just never heard that coming from a hard drive at relatively regular intervals before, esp. when I know it's not in use.  

  17. Thanks!  I set it to evacuate drives with SMART errors and that's what it's doing right now.  Thankfully I've got my important stuff mirrored, so it's not a big deal.  


    The drive is up from 4680 reallocated sectors to 4792 in less than 24 hours.  That can't be good, right?  :)  Anyway I now have a plan of action going forward, the data is being moved as I type this, and I think we'll end the day no worse for wear.  I purchased this drive January 2013 so it's out of the 1-year warranty by a mile.  Oh well.  

  18. Thanks for the detailed response!  Yeah, I know the evidence is anecdotal with the backblaze, but the fact that they experienced a noticeable rise in defects over their last report for similar (or same?) model seemed to mesh with what I've seen at our help desk as well.   Another thing people complain about is that their seagate and wd samples are generally consumer-grade equipment while the hitachis are enterprise, which makes it an apples and oranges comparison there.   


    Anyway, two more questions:  


    1) is there a way to trigger a drive evacuation manually in DrivePool/Scanner?  I'd rather let the software move all my stuff off of it vs manually copying, if only for the fact that I don't have to watch out for "Are you sure you want to move "X" files?" messages that always seem to popup and delay the file transfer until I acknowledge them.  


    2) Any recommendations for an affordabel 3-5TB drive?  Would a WD Red drive in an enclosure be a good idea since they're designed to be on 24/7?  

  19. Hey everyone!  Just got Stablebit DrivePool and DriveScanner a couple of weeks ago. 


    I have a 1.5 year old Seagate 3TB external drive and, when I purchased DrivePool, I added a new 5TB external model. 


    It's the 3TB drive I'm worried about.  Model: ST3000DM001-9YN166


    DriveScanner indicates 4680 Reallocated sectors.  It's careful to remind me that the drive is not showing indications of imminent failure.   I've been choosing the "Ignore once" or "Ignore this time only" error (I forget what it's called, forgive me.).  And, I'd say 2 or 3 times a day, I get the warning again, as the count has increased.  


    Another thing that kind of worries me is I hear a strange chatter every few minutes out of it--this chatter, to me, sounds exactly like that initialization sound you often hear immediately after a HDD spins up when you first power it on.  Except the drive never disappears from windows, I never hear the windows hardware removal or reattachment sound I would expect to hear if it was *actually* powering off and on.  SMART reports 120 different power cycles (this number is not growing but seems high since I can only thing of 10 or 20 times in the last year when it's been unplugged) and 0 spin retries.  


    It seems to be still working just fine, but I'm worried--I manage the IT help desk at a small college and in the past month, we've had users bring in not one but TWO seagate 3TB drives that have failed them.  Additionally the latest BackBlaze Report showed a spike in failures from the Seagate 3TB drive, so I think I may be doomed.


    I'm leaning toward buying a replacement and taking this 3TB out of the pool: would you folks agree, or recommend a different course of action?  I'm all ears.   


    Thanks in advance for your thoughts and input!

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