[Installation Failure]

Hi all, 

I can't seem to get CloudDrive to install under windows 10, the installer keeps throwing an error and pointing to the full installer log, below. I've tried the usual - rebooting, checking the MSI service etc, but haven't found anything that works. Can anyone help? Thanks.

 

 

[36A4:3700][2017-02-04T08:22:57]i001: Burn v3.10.3.3007, Windows v10.0 (Build 14393: Service Pack 0), path: C:\Users\CHRISS~1\AppData\Local\Temp\{162A27C6-B61E-4B39-9AB6-7981F8189CA5}\.cr\StableBit.CloudDrive_1.0.0.827_x64_BETA.exe
[36A4:3700][2017-02-04T08:22:57]i000: Initializing string variable 'InstallFolder' to value '[PlatformProgramFilesFolder]\StableBit\CloudDrive'
[36A4:3700][2017-02-04T08:22:57]i000: Initializing numeric variable 'LaunchUI' to value '1'
[36A4:3700][2017-02-04T08:22:57]i000: Initializing numeric variable 'StopService' to value '0'
[36A4:3700][2017-02-04T08:22:57]i009: Command Line: '-burn.clean.room=C:\Users\ChrisServer\Downloads\StableBit.CloudDrive_1.0.0.827_x64_BETA.exe -burn.filehandle.attached=576 -burn.filehandle.self=580'
[36A4:3700][2017-02-04T08:22:57]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\ChrisServer\Downloads\StableBit.CloudDrive_1.0.0.827_x64_BETA.exe'
[36A4:3700][2017-02-04T08:22:57]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\ChrisServer\Downloads\'
[36A4:3700][2017-02-04T08:22:57]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\CHRISS~1\AppData\Local\Temp\StableBit_CloudDrive_(64_bit)_20170204082257.log'
[36A4:3700][2017-02-04T08:22:57]i000: Setting string variable 'WixBundleName' to value 'StableBit CloudDrive (64 bit)'
[36A4:3700][2017-02-04T08:22:57]i000: Setting string variable 'WixBundleManufacturer' to value 'Covecube Inc.'
[36A4:2CEC][2017-02-04T08:22:57]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[36A4:2CEC][2017-02-04T08:22:57]i000: Setting version variable 'WixBundleFileVersion' to value '1.0.827.0'
[36A4:3700][2017-02-04T08:22:57]i100: Detect begin, 2 packages
[36A4:3700][2017-02-04T08:22:57]i000: Setting string variable 'NETFRAMEWORK45' to value '394802'
[36A4:3700][2017-02-04T08:22:57]i052: Condition 'NOT VersionNT64' evaluates to false.
[36A4:3700][2017-02-04T08:22:57]i052: Condition 'VersionNT64' evaluates to true.
[36A4:3700][2017-02-04T08:22:57]i000: Setting string variable 'PlatformProgramFilesFolder' to value 'C:\Program Files'
[36A4:3700][2017-02-04T08:22:57]i000: Registry key not found. Key = 'SOFTWARE\StableBit\CloudDrive'
[36A4:3700][2017-02-04T08:22:57]i052: Condition 'PreviousInstallFolder' evaluates to false.
[36A4:3700][2017-02-04T08:22:57]i000: Setting version variable 'KmdfVersion' to value '1.19.14393.0'
[36A4:3700][2017-02-04T08:22:57]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.
[36A4:3700][2017-02-04T08:22:57]i101: Detected package: NetFx451Web, state: Present, cached: None
[36A4:3700][2017-02-04T08:22:57]i101: Detected package: CloudDriveApplication, state: Absent, cached: None
[36A4:3700][2017-02-04T08:22:57]i052: Condition '(VersionNT >= v6.0)' evaluates to true.
[36A4:3700][2017-02-04T08:22:57]i052: Condition '(KmdfVersion >= v1.9)' evaluates to true.
[36A4:3700][2017-02-04T08:22:57]i199: Detect complete, result: 0x0
[36A4:2CEC][2017-02-04T08:23:00]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[36A4:3700][2017-02-04T08:23:00]i200: Plan begin, 2 packages, action: Install
[36A4:3700][2017-02-04T08:23:00]w321: Skipping dependency registration on package with no dependency providers: NetFx451Web
[36A4:3700][2017-02-04T08:23:00]i000: Setting string variable 'WixBundleRollbackLog_CloudDriveApplication' to value 'C:\Users\CHRISS~1\AppData\Local\Temp\StableBit_CloudDrive_(64_bit)_20170204082257_000_CloudDriveApplication_rollback.log'
[36A4:3700][2017-02-04T08:23:00]i000: Setting string variable 'WixBundleLog_CloudDriveApplication' to value 'C:\Users\CHRISS~1\AppData\Local\Temp\StableBit_CloudDrive_(64_bit)_20170204082257_000_CloudDriveApplication.log'
[36A4:3700][2017-02-04T08:23:00]i201: Planned package: NetFx451Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[36A4:3700][2017-02-04T08:23:00]i201: Planned package: CloudDriveApplication, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[36A4:3700][2017-02-04T08:23:00]i299: Plan complete, result: 0x0
[36A4:3700][2017-02-04T08:23:00]i300: Apply begin
[36A4:3700][2017-02-04T08:23:00]i010: Launching elevated engine process.
[36A4:3700][2017-02-04T08:23:00]i011: Launched elevated engine process.
[36A4:3700][2017-02-04T08:23:00]i012: Connected to elevated engine.
[2F70:1FF4][2017-02-04T08:23:00]i358: Pausing automatic updates.
[2F70:1FF4][2017-02-04T08:23:00]i359: Paused automatic updates.
[2F70:1FF4][2017-02-04T08:23:00]i360: Creating a system restore point.
[2F70:1FF4][2017-02-04T08:23:00]w363: Could not create system restore point, error: 0x80070422. Continuing...
[2F70:1FF4][2017-02-04T08:23:00]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1ae584ca-79d9-4d9a-87db-6c8f64475d16}, options: 0x7, disable resume: No
[2F70:1FF4][2017-02-04T08:23:00]i000: Caching bundle from: 'C:\Users\CHRISS~1\AppData\Local\Temp\{E3E2E7BC-3D9A-4039-97DD-9EB30B627C47}\.be\StableBit.CloudDrive_x64.exe' to: 'C:\ProgramData\Package Cache\{1ae584ca-79d9-4d9a-87db-6c8f64475d16}\StableBit.CloudDrive_x64.exe'
[2F70:1FF4][2017-02-04T08:23:00]i320: Registering bundle dependency provider: {1ae584ca-79d9-4d9a-87db-6c8f64475d16}, version: 1.0.827.0
[2F70:1FF4][2017-02-04T08:23:00]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1ae584ca-79d9-4d9a-87db-6c8f64475d16}, resume: Active, restart initiated: No, disable resume: No
[2F70:19C4][2017-02-04T08:23:00]i305: Verified acquired payload: CloudDriveApplication at path: C:\ProgramData\Package Cache\.unverified\CloudDriveApplication, moving to: C:\ProgramData\Package Cache\{2A1315D8-75CA-4F47-9F69-5FCF5117EAD3}v1.0.827\StableBit.CloudDrive.msi.
[2F70:1FF4][2017-02-04T08:23:00]i323: Registering package dependency provider: {2A1315D8-75CA-4F47-9F69-5FCF5117EAD3}, version: 1.0.827, package: CloudDriveApplication
[2F70:1FF4][2017-02-04T08:23:00]i301: Applying execute package: CloudDriveApplication, action: Install, path: C:\ProgramData\Package Cache\{2A1315D8-75CA-4F47-9F69-5FCF5117EAD3}v1.0.827\StableBit.CloudDrive.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" LAUNCHUI="1" STOPSERVICE="0" INSTALLLOCATION="C:\Program Files\StableBit\CloudDrive"'
[2F70:1FF4][2017-02-04T08:23:01]e000: Error 0x80070643: Failed to install MSI package.
[2F70:1FF4][2017-02-04T08:23:01]e000: Error 0x80070643: Failed to execute MSI package.
[36A4:3700][2017-02-04T08:23:01]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[36A4:3700][2017-02-04T08:23:01]i319: Applied execute package: CloudDriveApplication, result: 0x80070643, restart: None
[36A4:3700][2017-02-04T08:23:01]e000: Error 0x80070643: Failed to execute MSI package.
[2F70:1FF4][2017-02-04T08:23:01]i318: Skipped rollback of package: CloudDriveApplication, action: Uninstall, already: Absent
[36A4:3700][2017-02-04T08:23:01]i319: Applied rollback package: CloudDriveApplication, result: 0x0, restart: None
[2F70:1FF4][2017-02-04T08:23:01]i329: Removed package dependency provider: {2A1315D8-75CA-4F47-9F69-5FCF5117EAD3}, package: CloudDriveApplication
[2F70:1FF4][2017-02-04T08:23:01]i351: Removing cached package: CloudDriveApplication, from path: C:\ProgramData\Package Cache\{2A1315D8-75CA-4F47-9F69-5FCF5117EAD3}v1.0.827\
[2F70:1FF4][2017-02-04T08:23:01]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1ae584ca-79d9-4d9a-87db-6c8f64475d16}, resume: None, restart: None, disable resume: No
[2F70:1FF4][2017-02-04T08:23:01]i330: Removed bundle dependency provider: {1ae584ca-79d9-4d9a-87db-6c8f64475d16}
[2F70:1FF4][2017-02-04T08:23:01]i352: Removing cached bundle: {1ae584ca-79d9-4d9a-87db-6c8f64475d16}, from path: C:\ProgramData\Package Cache\{1ae584ca-79d9-4d9a-87db-6c8f64475d16}\
[2F70:1FF4][2017-02-04T08:23:01]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1ae584ca-79d9-4d9a-87db-6c8f64475d16}, resume: None, restart initiated: No, disable resume: No
[36A4:3700][2017-02-04T08:23:02]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

 

[DrivePool.Service constantly uses 25% of CPU]

Seeing as this is entirely reproducable on my system, I've uploaded a dump file and done a contact us form to help get it fixed. I don't need to use this plugin, it's a nice to have, but happy to help get it fixed as it happens 100% of the time when I setup my system in that way and is quite tricky to figure out how to get out of that state.

[DrivePool.Service constantly uses 25% of CPU]

Did this ever get resolved?

 

I am experiencing a very similar thing. (latest stable and beta versions tried, uninstall and reinstall etc etc all tried. I first experienced this a few months ago but decided to ignore it, but my latest attempt recently had the same problem)

 

If I install the Ordered File Placement plugin, and set it to rebalance existing files across my 20 odd drives, it gets stuck on calculating indefinitely, with a big percentage (13%) of the CPU and around 50mb and growing of RAM tied up. It never finishes, and eventually the service seems to get totally stuck (it won't restart in services.msc, it says that the service didn't respond properly to the request) and the pool drive becomes unaccessible. The only option is to turn off the "rebalance existing files" option, and reboot. Then everything goes back to normal.

 

It's clearly something to do with this plugin and the rebalance existing files option as this thread previously found, but I can't seem to make it work no matter what I do.

 

Any suggestions?