chekblad Posted September 13, 2014 Share Posted September 13, 2014 Hi, had to remove SB scanner from my server and are now trying to reinstall it again what happens is that i get error 80070643 fatal error during installation Seems like the installation is totally f*cked up. Is there any way to roll back /remove every trace to make the installer work again? Quote Link to comment Share on other sites More sharing options...
0 Christopher (Drashna) Posted September 13, 2014 Share Posted September 13, 2014 Could you run "%temp%" on the system? There should be a bunch of files listed. Find the ones that start with "StableBit_Scanner_". Grab these logs and upload them here or email them to me at christopher(at)covecube.com As for a complete uninstall of the software: http://wiki.covecube.com/StableBit_Scanner_Q8964978B However, you may need to do this: http://support.microsoft.com/kb/976982/en-us Quote Link to comment Share on other sites More sharing options...
0 vanian Posted September 16, 2014 Share Posted September 16, 2014 I'm having a very similar issue, but for me it's on the Drivepool installation. I'm a new user and have just bought my licence before downloading it. For me, the scanner installs, but drivepool fails on installation, which is kinda annoying since that's the one i'm most interested in . Installing drivepool 64bit, on 64 bit windows 8.1 on HP microserver (N54L 4gig ram). In my log from the error message it says further down: [0D48:0DFC][2014-09-16T20:53:13]i301: Applying execute package: DrivePoolApplication, action: Install, path: C:\ProgramData\Package Cache\{43053F4F-87D0-4459-A600-03896AC6F486}v2.1.561\StableBit.DrivePool.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"' [0D48:0DFC][2014-09-16T20:53:16]e000: Error 0x80070643: Failed to install MSI package. [0D48:0DFC][2014-09-16T20:53:16]e000: Error 0x80070643: Failed to execute MSI package. [11C0:10DC][2014-09-16T20:53:16]e000: Error 0x80070643: Failed to configure per-machine MSI package. [11C0:10DC][2014-09-16T20:53:16]i319: Applied execute package: DrivePoolApplication, result: 0x80070643, restart: None [11C0:10DC][2014-09-16T20:53:16]e000: Error 0x80070643: Failed to execute MSI package. Shame, was looking forward to playing with it.. Quote Link to comment Share on other sites More sharing options...
0 vanian Posted September 16, 2014 Share Posted September 16, 2014 And if it's any help this is in my windows event log: Faulting application name: MsiExec.exe, version: 5.0.9600.16384, time stamp: 0x5215f49e Faulting module name: MSI4824.tmp, version: 0.0.0.0, time stamp: 0x51c3c3af Exception code: 0xc0000005 Fault offset: 0x0000000000003127 Faulting process ID: 0xa34 Faulting application start time: 0x01cfd1ebb928d13d Faulting application path: C:\Windows\System32\MsiExec.exe Faulting module path: C:\WINDOWS\Installer\MSI4824.tmp Report ID: f701d496-3dde-11e4-be7a-9cb654066e13 Faulting package full name: Faulting package-relative application ID: Quote Link to comment Share on other sites More sharing options...
0 vanian Posted September 16, 2014 Share Posted September 16, 2014 Just to let you know, support helped solve my problem. A simple restart of the server did it. Sorry for hijacking the thread, though maybe a restart would help fix your case too perhaps. Quote Link to comment Share on other sites More sharing options...
0 Christopher (Drashna) Posted September 17, 2014 Share Posted September 17, 2014 It is starting to look like the "Error 0x80070643: Failed to install MSI package" error indicates that the system needs to be rebooted, and that the installer is not properly identifying that. If you do see this error, reboot the system. Twice, to make sure. If you're still having issues after that, then please let us know. Hi, had to remove SB scanner from my server and are now trying to reinstall it again what happens is that i get error 80070643 fatal error during installation Seems like the installation is totally f*cked up. Is there any way to roll back /remove every trace to make the installer work again? Are you still having issues? Quote Link to comment Share on other sites More sharing options...
Question
chekblad
Hi,
had to remove SB scanner from my server and are now trying to reinstall it again
what happens is that i get error 80070643 fatal error during installation
Seems like the installation is totally f*cked up. Is there any way to roll back /remove every trace to make the installer work again?
Link to comment
Share on other sites
5 answers to this question
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.