saitoh183 Posted May 27, 2013 Share Posted May 27, 2013 I attached the ErrorReport. Had to add txt extension to be able to attach the file. I tried to update to the latest beta but still the same issue. ErrorReport_2013_05_27-05_42_57.0.saencryptedreport.txt Quote Link to comment Share on other sites More sharing options...
0 Christopher (Drashna) Posted May 27, 2013 Share Posted May 27, 2013 Saitoh, Specifically what issues are you having with Scanner? Regards, Quote Link to comment Share on other sites More sharing options...
0 saitoh183 Posted May 28, 2013 Author Share Posted May 28, 2013 Service keeps crashing shortly after it starts Log Name: Application Source: StableBit Scanner Date: 27-05-2013 9:29:28 PM Event ID: 0 Task Category: None Level: Error Keywords: Classic User: N/A Computer: Srv-Saitoh Description: Error report file saved to: C:\ProgramData\StableBit Scanner\Service\ErrorReports\ErrorReport_2013_05_27-09_29_28.7.saencryptedreport Exception: CoveTroubleshooting.Reporter+ReporterLogException: {reporter_exception} at CoveTroubleshooting.Reporter.ThrowLogReportN(Exception TheException, Object[] TheParams) at CoveUtil.ErrorReporting..(Exception ) Event Xml: <Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='StableBit Scanner'/><EventID Qualifiers='0'>0</EventID><Level>2</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime='2013-05-28T01:29:28.000000000Z'/><EventRecordID>11030</EventRecordID><Channel>Application</Channel><Computer>Srv-Saitoh</Computer><Security/></System><EventData><Data>Error report file saved to: C:\ProgramData\StableBit Scanner\Service\ErrorReports\ErrorReport_2013_05_27-09_29_28.7.saencryptedreport Exception: CoveTroubleshooting.Reporter+ReporterLogException: {reporter_exception} at CoveTroubleshooting.Reporter.ThrowLogReportN(Exception TheException, Object[] TheParams) at CoveUtil.ErrorReporting..(Exception ) </Data></EventData></Event> Log Name: Application Source: .NET Runtime Date: 27-05-2013 9:29:32 PM Event ID: 1026 Task Category: None Level: Error Keywords: Classic User: N/A Computer: Srv-Saitoh Description: Application: Scanner.Service.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException Stack: at CoveUtil.ThreadPool.(System.Object) at System.Threading.ThreadHelper.ThreadStart_Context(System.Object) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.ThreadHelper.ThreadStart(System.Object) Event Xml: <Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='.NET Runtime'/><EventID Qualifiers='0'>1026</EventID><Level>2</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime='2013-05-28T01:29:32.000000000Z'/><EventRecordID>11031</EventRecordID><Channel>Application</Channel><Computer>Srv-Saitoh</Computer><Security/></System><EventData><Data>Application: Scanner.Service.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException Stack: at CoveUtil.ThreadPool.(System.Object) at System.Threading.ThreadHelper.ThreadStart_Context(System.Object) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.ThreadHelper.ThreadStart(System.Object) </Data></EventData></Event> Quote Link to comment Share on other sites More sharing options...
0 Christopher (Drashna) Posted May 28, 2013 Share Posted May 28, 2013 Okay, that would be a serious issue. Have you tried "resetting" Scanner? http://wiki.covecube.com/StableBit_Scanner_Q4200749 But before that, would you mind heading over the http://stablebit.com/Contact/ and attaching the entire "ErrorReport" directory? Quote Link to comment Share on other sites More sharing options...
0 saitoh183 Posted May 28, 2013 Author Share Posted May 28, 2013 done...but didnt reset yet...would like to avoid losing settings if possible Quote Link to comment Share on other sites More sharing options...
0 Alex Posted May 28, 2013 Share Posted May 28, 2013 Looks like one of your disks is not reporting any name at all. I've posted a new build for you to try in the support request that you've opened. Let me know. Quote Link to comment Share on other sites More sharing options...
0 saitoh183 Posted May 29, 2013 Author Share Posted May 29, 2013 new build seems to be working. which disk wasnt reporting cuz i havent changed any beside my external which is a docking. Quote Link to comment Share on other sites More sharing options...
0 saitoh183 Posted May 30, 2013 Author Share Posted May 30, 2013 issue can be closed Quote Link to comment Share on other sites More sharing options...
0 Alex Posted May 30, 2013 Share Posted May 30, 2013 Ok. Great. As far as which disk, the error reports don't show. Everything about the disk was coming up blank from VDS. Quote Link to comment Share on other sites More sharing options...
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saitoh183
I attached the ErrorReport. Had to add txt extension to be able to attach the file. I tried to update to the latest beta but still the same issue.
ErrorReport_2013_05_27-05_42_57.0.saencryptedreport.txt
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