Contact form on website fails at Validate step

[Mental Floss]

I can't use the https://stablebit.com/Contact process.  After submitting the form info, the next step I need to click on a Validate button but it just reload the page.  I've tried two different browsers (Firefox and Opera (Chromium rendering backend), current standard versions) and also trying each's Private mode to take plugins/extensions out of the mix, but all are failing the same way.

It makes me feel Invalid.

 

[Christopher (Drashna)]

Thanks for letting us know. 

It looks like something changed with reCaptcha, and has broken things for us.  I've let Alex know about it, and he's looking into it already.   

So it's not you, it's us! 

 

In the meanwhile, feel free to send me an email at "christopher@covecube.com", especially if this is a licensing issue. 

[Alex]

Sorry about that, it's fixed now.

Google changed some code on their end for the recaptcha that we're using, and that started conflicting with one of the javascript libraries that stablebit.com uses (mootools).

[Mental Floss]

All good now.  I send in my request via the contact form rather than personal email; having worked with issue/customer tracking systems for decades I wanted to keep things logged and traceable so they can be referenced in the future by others.

 

[cjtoddpdx]

This validation thing seems to not be working again. I tried to send in request for licensing support for Scanner, but I this is where I end up:

 

Oops... An error has occurred while processing your request.

Show Details Controller: Contact Action: Validate Error: Validation failed for one or more entities. See 'EntityValidationErrors' property for more details. System.Data.Entity.Validation.DbEntityValidationException: Validation failed for one or more entities. See 'EntityValidationErrors' property for more details. at CoveUtil.RetryBlock.Run[TException,TResult](Func`2 Func, Action`1 Control, Boolean ThrowOnOperationCanceled) in C:\Users\Alex\Documents\svn\covecube\trunk\CoveLib\CoveUtil\RetryBlock.vb:line 423 at CoveUtil.RetryBlock.Run[TResult](Func`2 Func, Action`1 Control) in C:\Users\Alex\Documents\svn\covecube\trunk\CoveLib\CoveUtil\RetryBlock.vb:line 321 at CoveUtil.RetryBlock.Run(Action`1 Action, Action`1 Control) in C:\Users\Alex\Documents\svn\covecube\trunk\CoveLib\CoveUtil\RetryBlock.vb:line 300 at StableBitWeb.DB_17829_stablebitEntities.SaveChanges() in C:\Users\Alex\Documents\svn\safebackup\trunk\StableBitWeb\Models\Extensions\DB_17829_stablebitEntities.vb:line 14 at StableBitWeb.ContactController.Validate() in C:\Users\Alex\Documents\svn\safebackup\trunk\StableBitWeb\Controllers\ContactController.vb:line 369 at lambda_method(Closure , ControllerBase , Object[] ) at System.Web.Mvc.ActionMethodDispatcher.Execute(ControllerBase controller, Object[] parameters) at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass42.b__41() at System.Web.Mvc.Async.AsyncResultWrapper.<>c__DisplayClass8`1.b__7(IAsyncResult _) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`1.End() at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethod(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass37.<>c__DisplayClass39.b__33() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.b__49() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass37.b__36(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`1.End() at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethodWithFilters(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass25.<>c__DisplayClass2a.b__20() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass25.b__22(IAsyncResult asyncResult)