Jump to content
  • 0

"Last scanned: Never" for drives in Mediasonic ProBox


lazyg408

Question

My server running DrivePool and Scanner went kaput so I put the drives in a Mediasonic ProBox enclosure (which, for the most part, worked seamlessly with DrivePool on my laptop). That said, Scanner is having some issues not retaining settings for the now-removable drives.

On every reboot or disconnect of the ProBox (it is on a laptop, after all), Scanner fails to retain settings for the 3 HDDs in the enclosure. The internal SSD to the laptop seems to be working normally. I let it run for several hours yesterday and am a little disappointed all that progress was lost.  To test it, I let it run a little (about 1%), then rebooted, and all three drives said "Last Scanned: Never."

I am running v2.5.4.2316, please let me know how to debug this.

Link to comment
Share on other sites

6 answers to this question

Recommended Posts

  • 0
On 10/1/2018 at 11:48 AM, Christopher (Drashna) said:

If it's not retaining the settings, then there is a good chance that it's not getting enough information from the enclosure to uniquely identify the disks. 

If you could, open a ticket at https://stablebit.com/Contact, and then run the StableBit Troubleshooter

Done and done.

Also, I wanted to say it's also not remembering scanning my internal SSD drive, either. So it's not just affecting the drives in the external enclosure.

Thanks

Link to comment
Share on other sites

  • 0
19 minutes ago, lazyg408 said:

Also, I wanted to say it's also not remembering scanning my internal SSD drive, either. So it's not just affecting the drives in the external enclosure.

That is also a scenario where de-registration/uninstall/re-install/re-registration can help.  If you want to try it, here is how:

  • To deactivate the license: go into "Scanner Settings..", navigate to the License tab, click View license details, then deactivate.
  • Then do a manual uninstall of Stablebit Scanner.
  • Re-download the latest version, to be sure your first copy wasn't bad in some way.
  • I find cleaning out Windows temp files to be helpful, especially with botched or damaged installations.  Tools like CCleaner, Wise Disk Cleaner/Wise Registry Cleaner, etc.
  • Re-install, and then re-activate your copy with your activation key.
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...