Jump to content
  • 0

Scanner Caused USB Port Malfunction?


Mathematics

Question

So far, this only happened once but it was after the latest update. I ran scanner on an external WD USB 3.0 hard drive and wanted to reboot the computer to finish some Windows updates. I stopped the scan and reboot. Upon reboot, the computer gave me a USB port failure error. I checked Device Manager and it showed a warning on a USB device. The computer is a brand new Dell XPS 8920 system running Windows 10 Pro. I've had it since November last year and only use it for special purposes. So, it only has a few days of use. It has never given me any issues since the day I got it.

So, I uninstalled the driver and reboot. Both times, it was a soft reboot. Again, the same issue...port failure.

I then powered down the computer to hard reboot the system, and then it worked again.

Again, I don't use that computer often and this happened a few days ago, but I wanted to wait a little bit to see if the problem arises again but so far, I haven't been able to replicate the error. I'm hoping it was just a one-time occurance bit I still wanted to report this anyway. The updates Windows 10 did before the fault were just virus definitions for Defender. So, I really doubt that caused any issues. I'm pretty sure nothing else interfered with the operation which makes me, mostly, certain that it has something to do with Scanner.

Link to comment
Share on other sites

3 answers to this question

Recommended Posts

  • 0

That's very odd.  I have a number of USB drives, and haven't seen this behavior myself. 

 

For now, it may be worth configuring these settings:
https://stablebit.com/Support/Scanner/2.X/Manual?Section=Scanner#Removable drives

 

But it sounds like this may be a driver/hardware issue, that StableBit Scanner may be triggering, as opposed to an issue that StableBit Scanner is causing. 
(eg, StableBit Scanner is not doing anything weird/unusual, but it may be a bug with the USB controller or drive that is the source of the issue and StableBit Scanner just happens to be what is triggering the issue) 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...