pjakesson Posted December 20, 2013 Share Posted December 20, 2013 I've just bought and installed one of them, but no SMART statistics. I only get non-manufacturer specific output (none in fact) from Stablebit Scanner. I have enabled UnsafeDirectIo in the config file, but no change. Is the disk supported? If not, will it be supported? thanks in advance Per Tardas-Zib 1 Quote Link to comment Share on other sites More sharing options...
Christopher (Drashna) Posted December 20, 2013 Share Posted December 20, 2013 How is the disk attached? Is it connected to an Add-on controller card? Also, could you try this config file: https://www.dropbox.com/s/0krodbweqz1rrc4/Scanner.Service.exe.config Some times editing the file yourself.... doesn't seem to work. And I'm not exactly sure why, but this file is taken from my server and should work. Most everyone has reported that it does. Alternatively, you can try this: http://community.covecube.com/index.php?/topic/36-how-to-contribute-test-data/ Try it with UnsafeDirectIo unchecked. If the "SMART Attributes" in WMI *and* DirectIO don't work, check the "UnsafeDirectIo" box. If that does get a green check for either one of those, look at the bottom and report the "Methods:" used. But the drive itself should be supported. Quote Link to comment Share on other sites More sharing options...
pjakesson Posted December 21, 2013 Author Share Posted December 21, 2013 How is the disk attached? Is it connected to an Add-on controller card? I have the disk in an external SSI SI-1359RUS3 5 bay chassi which have a JMicron JMB539/JMB393 controller and I have it connected through USB3.. I will try your suggestions and get back with results. Per Alternatively, you can try this: http://community.covecube.com/index.php?/topic/36-how-to-contribute-test-data/ Try it with UnsafeDirectIo unchecked. If the "SMART Attributes" in WMI *and* DirectIO don't work, check the "UnsafeDirectIo" box. If that does get a green check for either one of those, look at the bottom and report the "Methods:" used. But the drive itself should be supported. Your config file did not make any difference, unfortunately. I have attached a screenshot of the DirectIoTest-1_0_5016_597.exe output. I looks as I could get SMART data, or? Per Quote Link to comment Share on other sites More sharing options...
pjakesson Posted July 30, 2014 Author Share Posted July 30, 2014 Well, bringing up an old thread with my problems. I resigned and accepted that my Seagate 4TB was not offering S.M.A.R.T data through the controller. But yesterday I ripped a Seagate 2TB Expansion disk from it casing and put into my USB 3 cabinet and Stablebit Scanner is pulling S.M.A.R.T data from that disk with no problem. It is the 2 bottom disk in attached screenshot: Why can't Stablebit Scanner get S.M.A.R.T data from the 4 TB disk? Thanks in advance Per Quote Link to comment Share on other sites More sharing options...
Christopher (Drashna) Posted July 30, 2014 Share Posted July 30, 2014 To make sure, this is the same USB controller, and it's not getting the SMART data from the 4TB drive? If that is the case, it may be the USB controller that is the issue. However, could you doublecheck with the DirectIoTest app again? Instead of checking the "UnsafeDirectIo" option, could you check the "USB" option. If it gets the SMART data, could you report what the Hardware ID is that it lists, as well as the methods used? (Or just grab a screenshot again) Quote Link to comment Share on other sites More sharing options...
pjakesson Posted July 31, 2014 Author Share Posted July 31, 2014 Yes it is the same USB controller (since it is the same cabinet/case?) So you think the controller doesn't work with disks > 2TB, well perhaps. Anyway here is a screenshot of the DirectIoTest app with USB option checked. It seems that it is receiving S.M.A.R.T data OK? thanks for looking into this. BTW querying the 2TB disk in the same case, I get identical output except for S.M.A.R.T Error log is supported. Per Quote Link to comment Share on other sites More sharing options...
pjakesson Posted July 31, 2014 Author Share Posted July 31, 2014 Further information: When I retrieve the S.M.A.R.T Attributes list I get the following output: Smart attributes for device: 9 Version: 0 Offline data collection status: NeverStartted Self-test execution status: PreviousCompletedNoErorrOrNoTestRun Self-test percent remaining: 0 To complete off-line data collection: 00:00:00 Off-line data collection capability: 0 SMART capability: 0 Error logging capability: False Short self-test polling time: 00:00:00 Extended self-test polling time: 00:00:00 Conveyance self-test polling time: 00:00:00 Attributes: 0 Checksum valid: True Doesn't look that promising? Per Quote Link to comment Share on other sites More sharing options...
Christopher (Drashna) Posted July 31, 2014 Share Posted July 31, 2014 If that's the case, then it looks like it's passing on the SMART information but it's truncating the actual attributes. You see the two methods it lists at the bottom? Could you enable the "Specific Method" option, and check both of these to see if it shows the SMART attributes? Also, normally, it should show the hardware ID for the USB controller here. However, you can use Device Manager to find that out: Run "devmgmt.msc" select "Devices by connection" in the "View" menu. Find the disk in question, and then right click on the USB mass storage device that the disk is "connected" to. Go to the properties page, and get the Hardware ID from there. Quote Link to comment Share on other sites More sharing options...
pjakesson Posted August 1, 2014 Author Share Posted August 1, 2014 If that's the case, then it looks like it's passing on the SMART information but it's truncating the actual attributes. You see the two methods it lists at the bottom? Could you enable the "Specific Method" option, and check both of these to see if it shows the SMART attributes? Same result for both methods,ScsiPassthrough and ScasiPassthrough48, empty S.M.A.R.T Attributes list. Couldn't really find the disk with your method. I get the following view from "devmgmt.msc": But if I select the disk from the default view, and select properties I get these hardware Id's; Are they the ones you are asking for? Per Quote Link to comment Share on other sites More sharing options...
pjakesson Posted August 1, 2014 Author Share Posted August 1, 2014 Reading through your answer again I realized you wanted the hardware Id for the controller, and by looking on the disk's parent, as in: I think I identified the correct USB Mass Storage Device as in: Is that what you wanted me to find out? Per Quote Link to comment Share on other sites More sharing options...
Christopher (Drashna) Posted August 2, 2014 Share Posted August 2, 2014 Yes, it is. Thank you. I've flagged the issue for Alex. https://stablebit.com/Admin/IssueAnalysis/6280 However, I'm not sure if there is anything we can do here. It looks like the enclosure is not reporting the full SMART information from the disk. If it's not reporting it, we can't grab it. You may want to try the other specific methods and see if one works. Or see if moving the disk to a different slot helps. Also, it may be that the chipset for the enclosure doesn't like the 4TB disks and is having issues with them. Quote Link to comment Share on other sites More sharing options...
pjakesson Posted August 7, 2014 Author Share Posted August 7, 2014 Sorry for late answer, sudden vacation came up. Thanks for looking into this. Per Quote Link to comment Share on other sites More sharing options...
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