GUI does not load (DrivePool, CloudDrive, Scanner)

[glockmane]

Hi there,

first of all great Apps, I'm still in Trial but I will buy for sure..

I got all three Apps installed and it worked but now I cannot load the Config GUI for all three of them, it always says "Starting Service (xx minutes)"..

The four StableBit Services are running according to Windows and I can see and use the Drives..

What I did today:

- Update BIOS & Intel Management Engine Firmware (Dell T20)

- Update Windows (Version 1803 - Build 17133.73)

- Clone System Drive to another SSD and boot them in another PC (while the Source PC was not running)

- - After Booting the other PC and starting DrivePool it asked to transfer the license and I said yes, but there was no Pool shown (Harddrives connected)

After it didn't show the Pools on the new PC I wanted to check if I have to detach them on the Source PC but as stated above it doesn't show the configuration GUIs..

Can you help me please? I also did a repair installation of PoolDrive but the problem persists..

Also how can I show the Pools in the new PC?

 

Thanks and best Regards

Stefan

[Christopher (Drashna)]

1803 is the preview/insider built, correct? 

Try uninstalling and reinstalling the software and see if that works.

[glockmane]

I have the Release Preview, 17133 should be the final Build.. So I should uninstall/reinstall every Stable Bit Software? Or you mean the Windows? I have fear that my Pools disappear like they don't appear on the new PC (also I get don't see the drives for pooling there..)..

[glockmane]

Lately it worked, but it seems to take forever to load.. ATM I'm waiting for 34 minutes for the DrivePool GUI (starting service..), CloudDrive and Scanner are already open..

Is there a way to diagnose this issue?

Btw. just bought the three applications..

Edit: Doesn't always take the same time, uninstalled PoolDrive and installed again, took one hour and a half to show the GUI..

[Christopher (Drashna)]

(sorry for the delay)

Yeah, uninstalling all of it may help. 

 

Also, resetting the settings may help too.