Hard Disk Sentinel & Stablebit Drivepool issue

[ImperialDog1999]

I have been using both software, but have run into problems. When both are in used, the file explorer and both of the software will freeze and crashes. Hard disk sentinel will stop responding and drivepool will have missing disk...While the file explorer will freeze or not detect harddrives. Drivepool and file explorer will work normally when hard disk sentinel is close. Anyone using both experience the same issue? and any fix and advice to the issue?

[580guy]

''Problems occurred between the communication of the disk and the host 56 times''  would seem to indicate to me a cabling/connection/enclosure problem.

 

For my setup, a re-install would be days of work, so an absolute last resort.  (That's why daily image backups are invaluable.)

I hope your problem remains resolved!!

[580guy]

I run both Drivepool and HD Sentinel with 29 drives.  The only time I have had behavior like that was due to a disk failing, or corrupted, and even a cable/connection going bad.  The system would freeze when trying to access that particular drive, and then unfreeze.  Sometimes the drive would disappear from the pool too. 

Can you remove the drive, and test it in another system? (one of the advantages of drivepool)?  I would first suspect the disc that is dropping out, before trying a bunch of software troubleshooting/fixes.  Just my $.02.

 

 

[ImperialDog1999]

I try connecting to a new device (laptop) and to was no issue. I think I will try to reset my computer to new to see this fix my issue...I think something in my computer having conflict with both drivepool and hdsentinel.

Btw do you have any other hard drive softwares running in the background too? Like stablebitb scanner and crystal disk info?

Thank you for your help mate,much appreciated.

[580guy]

One other thing, since you run HD Sentinel, is to check the log for the drive, and look for errors, particularly Ultra ATA CRC Error count,  which indicates a possible cabling/connection/enclosure problem.  I usually have a bunch of these before a drive starts acting up to the point of dropping out of the pool.

 

Yes, I also run Stablebit Scanner too,  I do use Crystal disk info, but only on demand (performance tests), not in the background.  I also use a Fan control program called Argus, which also accesses HD SMART information too, but I like HD Sentinel for that.

 

 

[ImperialDog1999]

I have reinstalled window 11, drivepool and hd sentinel so far stable no any issue. I think something in my computer have conflict with the software. So far I have not see any ''Ultra ATA CRC Error count'' but I have see ''Problems occurred between the communication of the disk and the host 56 times'' in one of the hard drive in the same enclosure. I have not reinstall stablebit scanner and crystaldisk info yet, I think I will reinstall later if no more issue...

 

[Christopher (Drashna)]

To jump in late here, yeah, this sounds very much like a disk issue.  A bad cable, connection or even drive may be the culprit here.   

I would recommend reseating the cables for the drives having issues, or even replacing them (I've actually had SATA cables "burn out", in the past ...).   And if that doesn't help, disconnect the drive.  If keeping it disconnected clears up the issues, there may be an issue with drive itself (such as the pcb controller on it), and you may want/need to RMA this drive (sooner rather than later).