WD80EAAZ

[Lewpy]

I have a brand new Western Digital WD80EAAZ drive (I had two, but one has been RMA'd due to sector errors from day one 🙁).

There is no SMART information in Scanner, and the temperature isn't shown, while my NVMe drives show up fine.

The message shown is:

Quote

The on-disk S.M.A.R.T. check is not accessible. Drive temperature and operating parameters are not available and will not be monitored.

I have tried toggling the Advanced "Unsafe" Direct IO and the "NoWmi" options, but neither have made a difference (I restarted the service in-between changing the settings, and have rebooted a few times since as well).

I have tried the Direct IO Test program DirectIoTest-1_0_8915_37373.exe, and this appears to work fine, and I can see SMART attributes including Attribute 194 showing 0x20 (32C).

What else can I try to get Scanner to read the SMART attributes of my drive?

[Christopher (Drashna)]

Could you open a ticket at https://stablebit.com/Contact ? 

And this is odd.  Everything looks to check out, and checksum is valid, so it should work.  But checking the ignore checksum and signauter options may help

[Lewpy]

Having spoken to @Christopher (Drashna) via the Support page, ticking the IgnoreChecksum (under SMART) seemed to be the way to get it to work

Note that it takes about 30 seconds to a minute for the SMART information to start appearing in Scanner, so just wait a short while after making the change before doing anything else. No need to restart the Scanner service or reboot, from my experience.