2.14 GB unreadable (4492426 sectors) reported by SB scanner

[dominator99]

The problem I posted in Feb 2025 has returned (see above) but not the same HDD. The HDD in question is a Seagate IronWolf Pro 4TB manufactured in Sept 2024. I ran chkdsk; no problems reported.  I ran Seagate seatools short & long generic tests, both tests passed. I've attached a cystaldisk image; no problems indicated even after repeated refreshes (F6). I changed the HDD data cable & SATA port; no difference.

I'll run HDD regenerator 2024 tonight & get back to you with the results.

Any suggestions would be appreciated

[dominator99]

I've added the Seagate Seetools test results below; as can be seen, all tests passed but SB scanner flagged bad sectors as soon as I re-connected the HDD. HDD regenerator reported issues with 7 sectors & recommended backing up the HDD.

Would Seagate reject a warranty claim based on their test results?

[Shane]

Does Scanner or HDD Regenerator give the same warning if the test is run with the drive on a different computer?

On 4/24/2025 at 7:33 PM, dominator99 said:

Would Seagate reject a warranty claim based on their test results?

This'd be something you'd have to ask Seagate.

[dominator99]

Hi Shane

I ran HDD regenerator & seatools on a different PC, which doesn't have SB scanner installed. Although HDD regenerator reported issues with 7 sectors & recommended backing up the HDD, it didn't actually report any bad sectors in the section below the progress graph but obviously it found something it didn't like, hence the suggestion.

I've 6 HDD's & 1 SSD on the PC that reported the problem; one of the HDD I only replaced after the issue with the problem drive & everything is normal even using the same SATA port & data cable, so it seems the HDD that has the problem is actually faulty but seatools says it's OK!

I've RMA'd the HDD & returned it to Seagate so can no longer test it.