mayorville Posted July 20, 2017 Share Posted July 20, 2017 After opening Scanner, it's stuck on "Initialzing" with the dots going left & right. I even tried stopping & restarting the service & same result Antoineki 1 Quote Link to comment Share on other sites More sharing options...
0 Christopher (Drashna) Posted July 22, 2017 Share Posted July 22, 2017 Could you run this: http://wiki.covecube.com/StableBit_Troubleshooter And then try resetting the settings? http://wiki.covecube.com/StableBit_Scanner_Q4200749 Quote Link to comment Share on other sites More sharing options...
0 taflemer Posted August 4, 2017 Share Posted August 4, 2017 I am experiencing a similar problem with two PC servers running Windows 10 and Scanner. The GUI will just open to searching.... (new issue) After reading a few posts here, I took a look at Services in Task Manager and found that ScannerServce is stopping. When I manually start the service, the GUI is available. Service startup is set to Automatic. Scanner has been on these machines for about 18 months. On one machine, two of the three drives have a non-fatal problem. I am getting ready to fix. However, little has been done in the way of changes. Just running. There have been a number of MS updates over the period, but I can't tie an update to the service stopping. Wish I was better at Jeopardy, have trouble finding the right search question to get me to an answer. Any advice? I did send a copy of Troubleshooter data. Thanks, Tom Quote Link to comment Share on other sites More sharing options...
0 Christopher (Drashna) Posted August 4, 2017 Share Posted August 4, 2017 Well, the UI just connects to the service. So if that isn't running ... yeah. That said, the service should automatically restart if it crashes. And I'm not seeing Troubleshooter logs. If you could, try sending them again (use "3013" for the contact request/ID field). Also, as above, try resetting the settings. If that doesn't help, try uninstalling and reinstalling the software and see if that helps. taflemer 1 Quote Link to comment Share on other sites More sharing options...
0 taflemer Posted August 4, 2017 Share Posted August 4, 2017 Thanks for the quick response. Oops, I was on a remote connection to the server, so may have run the Troubleshooter on my laptop. Not sure now. Have sent Troubleshooter data before starting the service. This time on the server for sure. Also, the email tag should be tom@flemer.net. May not match what you have on record. I know where the reset is on Drivepool, can you point me to the one on Scanner? Best Regards, Tom Quote Link to comment Share on other sites More sharing options...
0 Christopher (Drashna) Posted August 5, 2017 Share Posted August 5, 2017 .... I'm not 100% sure of this ... but given what I'm seeing, I think your system is corrupted. I'm seeing a bunch of .NET related errors. Some that affect remote functionality, as well as other ... low level .NET stuff. Unfortunately, depending on what OS you're running ... it may be simpler to reinstall than to repair .NET Framework, because of how integrated it is into the system. As for resetting StableBit Scanner, there is no way to do so from within the UI. It's entirely manual. http://wiki.covecube.com/StableBit_Scanner_Q4200749 taflemer 1 Quote Link to comment Share on other sites More sharing options...
0 taflemer Posted August 6, 2017 Share Posted August 6, 2017 Thanks, I have been using Remote Desktop Connection a lot on these machines lately. I am geared up to blowout one of the machines That will clear out the Scanner data files. However, will hang onto to link if the problem resurfaces.. Quote Link to comment Share on other sites More sharing options...
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mayorville
After opening Scanner, it's stuck on "Initialzing" with the dots going left & right. I even tried stopping & restarting the service & same result
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