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Cloud Drive not reconnected error connecting to driver


kirkyg

Question

After windows update yesterday morning i had problems with my plex media server.  I had to manually install the windows media foundation package to fix it.  I had 2-3 restarts in the process and all the while stablebit was disconnected.  I finally had time this evening to open the GUI to see if it would reconnect and it would not.  It just sits saying connecting to service until it switches to say there is a problem but continues to try to connect:

 

 

Connecting to service (time)

 

If your are having trouble connecting to the background service try restarting your computer

 

If your having trouble connecting to a remote computer it may be behind a firewall

 

 

When i try to manually start the Cloud Drive service i get the following message:

 The Stablebit Cloud Drive Service service on local computer started and then stopped...

 

in the GUI i was able to see this error once also:

 

failed to connect to the IPC Port:  The system cannot find the file specified.

 

 

 

 

Here is the error reported in the logs:

 

CloudDrive.Service.exe Information 0 [Main] StableBit CloudDrive 1.0.0.780 2017-01-10 07:35:12Z 234181305
CloudDrive.Service.exe Information 0 [Main] Microsoft Windows NT 10.0.14393.0 2017-01-10 07:35:12Z 234347386
CloudDrive.Service.exe Information 0 [Main] Loading settings... 2017-01-10 07:35:12Z 234351337
CloudDrive.Service.exe Information 0 [Main] Creating / upgrading provider settings... 2017-01-10 07:35:12Z 234391416
CloudDrive.Service.exe Information 0 [Main] Starting remote control... 2017-01-10 07:35:13Z 237313976
CloudDrive.Service.exe Information 0 Comm server started on: tcp://127.0.0.1:26525/Comm1 2017-01-10 07:35:13Z 237433912
CloudDrive.Service.exe Information 0 [Main] Starting user feedback... 2017-01-10 07:35:13Z 237625305
CloudDrive.Service.exe Information 0 [Main] Starting Disks... 2017-01-10 07:35:13Z 237631135
CloudDrive.Service.exe Information 0 [Main] Starting provider registry... 2017-01-10 07:35:13Z 238004785
CloudDrive.Service.exe Information 0 [Main] Starting CloudDrives... 2017-01-10 07:35:14Z 238974487
CloudDrive.Service.exe Error 0 [Main] Unable to start the StableBit CloudDrive service. Error connecting to driver. Make sure that the driver is installed and started. System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified
   at CoveNative.Helpers.File.OpenExisting(String fileFullName, UInt32 desiredAccess, UInt32 flagsAndAttributes, UInt32 shareMode)
   at #ble.#ale.#6ke()
   at #ble.#ale.#Nve()
   at #ble.#ale.#Lve() 2017-01-10 07:35:14Z 239218844
 
Should I be manually reinstalling clouddrive here to try to fix or will that break it further?  Looking for next steps to triage.  Thanks,
 
Kirk
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