filthyrich Posted January 3, 2017 Share Posted January 3, 2017 I just lost one of my drives. It appears to still be on Google Drive, but its not coming up in the list in the CloudDrive app.... Any help? Is it possible its renamed itself? I'm on 1.0.0.784 if it matters Quote Link to comment Share on other sites More sharing options...
0 filthyrich Posted January 3, 2017 Author Share Posted January 3, 2017 Support ticket submitted... Quote Link to comment Share on other sites More sharing options...
0 filthyrich Posted January 4, 2017 Author Share Posted January 4, 2017 Hello? Any help on this? I'm scared to use this at the moment.... Quote Link to comment Share on other sites More sharing options...
0 steffenmand Posted January 4, 2017 Share Posted January 4, 2017 Do you have two "Stablebit Cloud Drive" folders in the root ? Quote Link to comment Share on other sites More sharing options...
0 filthyrich Posted January 4, 2017 Author Share Posted January 4, 2017 No I *think* what happened is two drives that I made managed to mount themselves to F: on my computer at the same time. Quote Link to comment Share on other sites More sharing options...
0 Christopher (Drashna) Posted January 4, 2017 Share Posted January 4, 2017 Well, it shouldn't let you mount both to F: However, it would drop the letter from one of the drives, if both were mounted to F: at some point, so one would not have a drive letter. They should then both appear in the list of mounted disks, but would not appear in the list for "Add/mount drives". In this case, check to make sure that both are showing up in disk management, and that both have drive letters. Quote Link to comment Share on other sites More sharing options...
0 filthyrich Posted January 4, 2017 Author Share Posted January 4, 2017 I had just moved them around in disk management to put them in a more logical order. When I was clicking through the list of drives in CloudDrive they both said F. The one I wanted has now unmounted, and isn't coming up in the list of mountable drives. The space used on google drive says the data is still all there, its just not linking up. Quote Link to comment Share on other sites More sharing options...
0 filthyrich Posted January 6, 2017 Author Share Posted January 6, 2017 Hello? I'd really like to get this data back. I submitted a ticket but havent heard anything back.... Quote Link to comment Share on other sites More sharing options...
0 Christopher (Drashna) Posted January 7, 2017 Share Posted January 7, 2017 If you posted a ticket, then I should have responded to it by now. That said, if there is only a single "StableBit CloudDrive" folder on the provider, then everything should be "okay". In this case, make sure therre is a "CloudPart-xxxxx" folder for each drive. If there isn't, then this may be a provider issue, actually. If there is the correct number of folders here, check for a "METADATA" file/folder in each CloudPart folder. If this is present, then it may be a communication issue with the provider. Refreshing the disk list in the app itself may fix this. Quote Link to comment Share on other sites More sharing options...
0 filthyrich Posted January 8, 2017 Author Share Posted January 8, 2017 Yes I posted a ticket, and no I haven't heard. I'll check those things out when I get home. Quote Link to comment Share on other sites More sharing options...
0 Christopher (Drashna) Posted January 8, 2017 Share Posted January 8, 2017 Could you let me know what ticket number it is, then? Quote Link to comment Share on other sites More sharing options...
0 filthyrich Posted January 16, 2017 Author Share Posted January 16, 2017 How do I find the ticket number? I'd really like to solve this. Quote Link to comment Share on other sites More sharing options...
0 Christopher (Drashna) Posted January 21, 2017 Share Posted January 21, 2017 It should be listed in the email, as well as the URL used, it's the number after "Contact" Quote Link to comment Share on other sites More sharing options...
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filthyrich
I just lost one of my drives. It appears to still be on Google Drive, but its not coming up in the list in the CloudDrive app....
Any help?
Is it possible its renamed itself?
I'm on 1.0.0.784 if it matters
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